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Familly Tree Maker

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Familly Tree Maker Reports & Reviews (3)

- Santa Clara, CA, USA • Feb 13, 2025
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A year or so ago, my mother bought me a subscription to FamilyTreeMaker from these people. I called then and the sent me a download link, which worked and I went to the site (familytreemaker.com) and registered it. No problem.

Last summer I changed computers and asked for a new link. I didn't get it and emailed again. They asked me to call, which I did. They wanted to log into my computer which I argued about and did not permit. I reached out to the company online- they have a registration record, but no record of my purchase. The people I called are a fake sales and tech support that the company knows about. So, the actual company did not have any record of my purchase and I had to buy again from the real company.

This company's email ends in .live and they want you to telephone- the actual company does all their contact via electronic means.

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• Nov 05, 2024
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while trying to get an update for family tree maker these guys tried to charge me hundreds of dollars to upgrade I refused to do so and closed the anydesk the had up.

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- South Elgin, IL, USA • Oct 21, 2024
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I had problems with the Family Tree Maker software that I've been using for more than 10 years. I did a live chat with the support group (which I now believe to not be the support for the real Mackiev company). They said the only way for them to help was to connect to my computer - which they did and then they fixed the issue. Afterward, they confirmed the purchase as follows: "You paid $449 for the Latest Family Tree 2023 24.2.2 with 5 years Updates + Software Support + Pre-booking for 2024 release". This came in an email from [email protected]. I called both phone numbers provided in the email - 1-844-475-2109 (this asks me to leave a voicemail, which I did) and 1-775-319-5408 (this one is always busy). I have also contacted them by email because I know that the 2024 release of the Family Tree Maker software is coming soon. I asked them how I ensure to get my download of the new update when it's available. I've not heard back from them from either the phone call message or the email I sent. I would like to warn other unsuspecting people of this scam in hopes of preventing them from losing money.

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