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Entergy Reports & Reviews (79)

- Manila, AR, USA
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Man said he was sitting in my daughters drive way to shut her electricity off. Left a number to call back so she called it when she came over to show me it was a scam since her utilities are paid and the man answered and started yelling he needed her payment when she ask for his name and details he cussed her and hung up.

He ask for bank information or credit card.

The number he had us call back to was 1-800-463-6580 ext 1000

 

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- Forrest City, AR, USA
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On 1/17/2018 I was contacted by a Mike Anderson with entergy told me the business lights would be turned off if I didn't make payment immediately. I was told to purchase moneypak card and call with the number to insure no interruption of service by 11:30 that day. I was given the correct amount of the bill, so I purchased money card and did what I was told. I then called entergy and the lady told me it probably was a scam. I still owed the $347.96. I was not thinking, I just didn't want the Agency lights to be shut off. Please be aware of this type of scam in your area.

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"Jessica" called from Entergy at 11:15 or so, saying she was making a courtesy call to inform us that our power was going to be cut off between noon and 3pm because of our account not being paid for 2 months. I asked of I could provide a credit card over the phone, and she said that she was just the courtesy department - that I had to call another number get instructions on how to pay the bill. So my coworker called the "payment department" and was told we had to go immediately to a payment center to pay this bill - either at Albertson's or CVS. In the meantime,we contacted the owner of the gallery to try to see how we were to proceed, and he said he thought this was a scam. He was then contacted by the "payment department" and was talking to him about how to pay this bill - a certain reference number was to be used, etc. The owner then called me to get the Entergy account number. Meanwhile, I received 2 calls, from the "truck dispatcher" and the "cut off crew" asking when the payment was going to be made because they had instructions to cut us off. I expressed to him that the payment was on the way, but that he needed to understand that we were very uncomfortable with how this was being played out - that this was all happening on a Saturday and we couldn't get anyone from Entergy on the phone. The scammer then got angry and hung up the phone. Thankfully, the owner of the gallery called his friend at Entergy, who said that indeed, this was a scam. Thank God!

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- New Orleans, LA, USA
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we were contacted by phone by someone who stated they were Entergy. They stated that if we didnt pay our overdue balance within 45 minutes they would turn off our electricity. When questioned, they became vulgar and hung up on me.

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- Spring, TX, USA
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Phone call received from (supposedly) Entergy, 877-999-3580, stating our business's electricity would be disconnected this afternoon due to June and July payments not being paid. They said that they represented Tara Energy, our electricity provider, and that the disconnect order could not be stopped unless we made an "emergency payment" which would be refunded after their investigation. I was given detailed instructions to go to the closest CVS pharmacy, purchase two Money Paks (one for $500, one for $498.36) and call them back within 45 minutes. I immediately called our provider and verified no such order and all payments were up to date. They advised there was nothing they could do. I called the fake Entergy number back and spoke to the man (Frank Williams, id'd himself as District Manager at ext 1906) and advised him that I had called Tara Energy and knew he was scamming. He hung up! I called the REAL Entergy company and reported the incident to them.

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- New Orleans, LA, USA
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The scammer called my business to let me know that my Entergy account was overdue and they would disconnect me tomorrow. I called back the number he left. He answered and told me he was from the disconnect department at Entergy and they were going to shut off services tomorrow. He wanted the phone number I was calling about and my account number. I did not give him any of that information. I told him I would call Entergy directly and speak with them. I know that I have a zero balance due. I called Entergy and reported the scam.

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I received a phone call at my business, saying they where entergy power supplier and I am delinquent on my power bill. First of all my bill is automatically drafted from my account(which has plenty enough in it to cover electricity bill) secondly I do not even have Entergy as a power supplier, I am on slemco. I called back from business phone to question them since I knew it was a scam(had the same thing happen last year). They then blocked my number and I then called from my cell and after a couple questions on my part they hung up and blocked my cell number as well. Be careful who you trust people.

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- Boutte, LA, USA
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This is the third consecutive month where I was contacted by phone (caller id #522). The scammer is telling me that I am past due on my Entergy bill and service will be disconnected in 30 minutes. I was then given a number to call Customer Services (1-855-223-4154) to pay the bill. Since my Entergy Bill is paid by automatically, I called Entergy to confirm my payment was received. A few minutes ago, I called the above ref. number and spoke to someone who would have been happy to take my credit card info. When I confronted him and accused him of participating in a scam, he laughed and gloated that people are paying.....

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- Sulphur, LA, USA
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Scammer identified as Steven Mitchell called on February 9, around noon and said the electricity was going to be disconnected at 2:45 on the 9th. Staff member advised they were looking at confirmation of payment on a payment receipt and Scammer said it was applied to the wrong account. Reportedly the Scammer seemed to know the account holders name of Joy Abshire and there were 3 accounts. Looking at the bill the amount owed due by of 429.35 and the after the date pay of 440.40 was owed plus an additional fee of 50.00 for a total of 931.65 must be paid. Scammer said it could not be paid at Krogers or online - but had to be paid with a MoneyPak prepaid card from Rite Aid and provided the address for Rite Aid. The office was instructed to call back to give the numbers on the back of the MoneyPak cards once the cards were purchased for payment. Scammer said you could not use Krogers or the On Line payment options with Entergy as payment sources. Scammer then said within 24 to 48 hours the over payment on the second account would be paid the day after the request for refund. To expect the call from the Resolution Department.

We have since called the number of 888-418-6648 they identify themselves as Thom Com an additional call afterwards they identified themselves as Georgia Power.

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- Lake Charles, LA, USA
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Name used was Joseph Martines and he called 2-9-17 and said they were with Entergy and we were set up for disconnect 2-9-17 within 1 hour and to pay in cash at CVS Pharmacy at 4828 Nelson Rd, Lake Charles, LA. a deposit and to call when we got there to 866-289-2618 Ext 2105 a Mr. George Lewis to walk us through process.

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Call said electricity was gonna be disconnected if didn't pay $1980.00

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- New Orleans, LA, USA
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I am the Event Coordinator/Office Manager at JPATS LLC DBA Annunciation Restaurant. I received phone call and voicemail on Thursday, January 12, and returned on Friday, January 13. When I called, they said we have a delinquency on our account from October, and that we were scheduled for disconnect today. When I told him I have the Entergy bill in front of me, and that it doesn't show a delinquency, he was persistent in telling me "well ma'am, your are scheduled for disconnect today, and the technicians are 4 miles down the street" and basically told me the only way to get myself off of the work order was to pay today. When I explained there is a mistake, and that they needed to take care of this and figure it out because we are a restaurant and can't have our power out on a Friday night, he got very insistent "well ma'am, if it's not paid, you will be disconnected". He kept telling me he would see what he could do, and would call his supervisor and the technicians and see if he could buy me sometime, but that if I wanted to be taken off the service order, there had to be payment made. At first he told me we owed somewhere around $1,500, but when I asked how? He said I'm not sure ma'am, but I'll put in a claim for you, and it will be investigated, but no matter what it needs to be paid, and the money can be reimbursed after the claim is resolved. He gave me a claim number of PX0011610202. I told him I have a check here and signed, and he got mad saying "I told you, we cannot take a check!!" After I got the money, I called back, and said I got the money and I am taking it to Entergy now, and he said no ma'am, you cannot, you have to bring it to the designated partner to get utility cards in order to pay it because a check and a card purchase will not go through immediately, and they needed to be able to give reference numbers to the technicians immediately in order for us to come off of the work order. I was told to go to the RiteAid located at 3401 St. Charles Ave - and that I needed to go to the prepaid selection, and could only purchase the "Moneypak" cardboard ones, not the plastic like a debit card. That they would be green, and have scratchoffs which would be the reference numbers for each payment. I needed to get 5 cards total - 4 that were loaded with $350, and 1 that was loaded with $243.18. He was "doing me a favor" and told me that I needed to make sure that when I checked out, if the clerk asked, I was not getting these to pay a delinquent account, that it was personal use, so that I would only get charged about $5 instead of $30. When I called him and told him I would work on that, but that my keys were locked in my car while I was getting gas, he got upset and told me I needed to do it soon. Once we realized what's going on, I haven't gotten back into contact with him, and I have already called non-emergency police department in New Orleans, and I am waiting for an officer to come speak with me.

The original call was from 1-800-368-3749, and on the caller ID it came up as "Entergy Corp", but the callback number I was given was 1-844-762-6198. The two names that I caught were Bob and George, and George is who I spoke with the most, whose extension is 8003.

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- Lake Charles, LA, USA
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Scammer called saying that he worked for the debt collection for entergy. Said his name was Dominic. He told me that the "debt collection" service had sent out 3 different notices that we did not respond to. Told me the envelopes were red in color. Entergy does not use red envelopes when they send out information. Dominic told me that I needed to do a cash advance before my services would be turned off; which would have been in the next 30-45mins. He was in a hurry to try to get me off the phone, which was probably because he knew that I knew it was fake. The number they called from was 800-368-3749 which did in fact say "Entergy" on the caller ID. He then gave me a 2nd number to call to pay my bill with him! But then said it was a customer service number. That number is 844-762-6198 ext. 8002. He would later hang up on me after I put him on hold for a little bit. I called back to get more information through the "customer service" number provided. Had to go through a few steps to get to talk to someone. A receptionist answered the phone, I told her I was calling back from Dominic because that's what I was supposed to do. She transferred me and a man picked up saying his name was Ron Stevens the head supervisor of disconnection & billing department. After asking him a few questions and giving him the run around he proceeded to curse me out, tell me I was wasting HIS time ha, and then threatened me.

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Caller claims customer (business customer in this case) will have utility service disconnected within 30 minutes for non-payment. when number was called, person on the other end could not provide correct information about billing history. I informed them I would contact the ScamPulse.com and report them as a scam and the person became unprofessional and used a lot of vulgar profanity.

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Person called identifying himself as "Rick with Entergy". Asked to speak with owner and told him that he had 45 minutes to pay and stop a disconnect bill.

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- West Monroe, LA, USA
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A man called our business in West Monroe, LA and said he was a field tech from entergy. He said his truck number is 1367 and by law code (he stated some numbers) he had to tell me he was coming in one hour to our address to disconnect our service due to non payment. He said I needed to call customer service at 888-536-9520 ext 0 (this is the number that showed up on caller ID)and give them work# 8541LA5397. He said he didn't have an account number because he was just a field tech. I called our main office in Baton Rouge, LA they pay the bills. When I told my book keeper about the phone call she said it was a scam, they called her in Baton Rouge a month ago. She said when you call their customer service number they want you to make a payment to this place. She said she hung up on them call the REAL entergy and told them and they said it was a scam. I have never reported anything like this but this guy sounded like the real deal, and I know a lot of older people are going to fall for this. We just had major flooding in this area and people lost everything they don't need scammers taking the rest of what they have left. Thank you for your time.

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- Baton Rouge, LA, USA
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A gentleman called my business I manage claiming he was from Entergy. He stated that our electricity was set to be shut off within 45 minutes if our owed balance was not payed. I told them I would get in touch with the owner of our business and we would call back and pay. He then gave me a second phone number to call to make a payment. Upon contacting the owner of our business, he informed me to that our bill did not have a negative balance and there was no shut off notice. When I did a reverse search of the number I was contacted by I found out that several other business around the country were contacted by the same number and told the same information.

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Answered a call at my employer. Caller stated that our electricity was about to be cut off due to nonpayment. Was told to contact Entergy Customer Service at 844-217-5679 to pay the bill before workers got here to cut it off. I provided no information to caller and contacted Entergy directly. Entergy advised me that it was a scam,

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The business was contacted by an individual claiming to be a representative for Entergy. The individual said that the business's account was overdue and the electricity would be shut off in less than an hour (they said 3:00PM, it was 2:15PM at the time.) The person claiming to be from Entergy said that the business owner was to take $500 cash to the local CVS where they would contact a person by the name of Jason Williams at 1-877-276-9907 ext. 317. The payment would then be sent to the Entergy Service Center where the account would be credited and the electricity would not be disconnected. We immediately realized that it was a potential scam and contacted the account holder (who is not the business owner) and were told that they had been notified by area police that the scam had happened to two other businesses on the same day. The person called back at 3:00PM and asked to speak to the business owner and explained to me who he was. I immediately told him that we were aware of the scam and had been in contact with the police to which the individual hung up the phone.

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