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Capital One imposter

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Capital One imposter Reports & Reviews (73)

- Washington, DC, USA
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I received a letter from "Capital One" stating that in order to process my recent credit card application, I needed to submit government-issued photo ID with my name on it through the mail to Capital One in Salt Lake City, UT. The letter stated an application ID number and gave a phone number for questions. I have not applied for a new credit card through Capital One and when I looked up the phone number provided, it was not listed to Capital One on their website. I called the fraud line at the real Capital One (a different phone number than the one on the letter) and the agent there told me they did not see an application processing in my name and that the letter was likely a scam. They told me to call them back if I receive another letter.

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- Valley City, OH, USA
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I received a letter to send them ID information for an application Capital One had in process for me. I had never applied for a credit card with them.

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- New Fairfield, CT, USA
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A hard inquiry "from Capital One" was made to my credit. I contacted TransUnion, Experian, etc to let them know I did not initiate this inquiry. That was on 1/24/24. Today 1/29/2024 I got a letter from "Capital One" requesting additional information i.e. photo id etc. The letter though it looked official was on cheap paper with different Capital One contact info.

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- Walnut, CA, USA
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They said we opened up an account and we need to send in a government issued photo identification.

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- Springboro, OH, USA
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Received a letter in the mail stating “we’re working on your recent application for a Capital One Card and need some documentation to verify the information included on your application.” The letter requested I send a copy of my driver’s license with an application ID they provided. I did not apply for a Capital One (or any other) credit card.

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- Upper Marlboro, MD, USA
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The company emailed me attempting to recover funds from me. I looked the company up and found numerous red flags.

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- Arp, TX, USA
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I called the number the scammer sent to fix the payment issue and asked for my ssn and I accidentally typed it out.

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- Anchorage, AK, USA
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Scammer spoke with India area accent. There was sounds of other “operators” in the background and an echo of non-carpeted room. Said that $900 charge was attempted in Dallas, TX and we live in Alaska. Asked if there was anyone else authorized to use the account. I recognized the voice and the message as a caller from the day before. (We spent half the work day speaking with actual Capital One and others to protect Mom’s accounts.) I hung up.

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- Boise, ID, USA
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Hello,

I received two fraud phone calls today that were very convincing. Both claimed to be Capitol One reps claiming to verify a possible fraud charge on a credit card that was already closed (ending in 6777). They were aggressively persistent and wanted personal information which was the red flag. I hung up on both but when I called the number back, it had the same Capitol One answering system, which made it sound somewhat legit. Please look into both and feel free to call me with questions. They called an hour later from a different number and tried the same scam. Here is the second number. 800-955-7070

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Received emails with Capital One's company letterhead on them asking for my credit cards to be paid off. They offered 60% off of my balance and so I agreed. I don't know what all information I had to give, but it took me to a website where I set up a direct payment plan over 12 months. They even send me a email every month to confirm they are about to do an automatic payment. I don't think it is Capital one and I still have not been able to block payments. This is a scam I cannot get out of at the moment.

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- Castle Rock, CO, USA
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On Friday, April 14th, 2023 at approximately 2:00 pm MST I received a call from someone who claimed to be calling from Capital One. They asked me if I had made charges in the amount $880 in Alabama. I said I had not.

I was having a really challenging day mentally and emotionally and was on the verge of having a mental and emotional breakdown and so my guard was down and I was not thinking when they asked me to verify my zip code and social security number which unfortunately, I did.

They had also asked me to verify the credit card number but thankfully I did not have the credit card with me and so they said they would call back later at 7:00 pm when I would be home. They called early at 6:30 and I was not home yet, so I called Capital One back at the number they had called me which is 1-800-655-2265 when I arrived at home around 7:15 pm MST. I was informed by Capital One that they did not call me.

During my call with Capital One, I was also informed that the people that are trying to steal my identity and/or use my credit, called Capital One earlier that day (I believe around 9 - 11 am EST) and had tried to order a new credit card(s), but because they did not have the full credit card number, they were unable to do so which is why the thieves then called me to try to obtain the credit number(s). I have two Capital One credit card accounts.

After some research, I have learned that I am apparently a victim of something called "spoofing" which is when someone can make it look like they are calling from a particular number (in this case Capital One Customer Service) even though they are not.

I have taken all of the proper steps including placing a credit freeze and fraud alert on my credit and filing a fraud notuification with the FTC. I will also be filing a police report as soon as possible.

While I was in the process of writing this, they called again today (04/20/2023 at 10:59 am MT). This time they asked if I had made a charge at Sam's Club in FL for $880. I "played along" and did not let let them know that I was now on to them and their scam. Just a couple of minutes into the call, the line went silent and disconnected. They called back approximately 2 - 3 minutes later. I asked the guy his name and he said that it was "Jason Gray". He said that they needed to cancel the current card because it had been compromised and issue a new one. He then said that he needed to transfer me to his senior supervisor and placed me on hold for approximately 3-5 minutes. I asked the name of the supervisor that I was "transferred" to and he said that his name was Joe Goldberg. He asked when was the last time I used the card and I said I did not remember and asked which card he was referring to. He mentioned a Mastercard with the number 5156. He then asked if I had the card with me and I said that I did not. He then said something that I could not understand and I asked if he could call me back. He just said "ok" and did not ask for a time for him to call me back.

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They emailed me claiming to be capital one willing to settle my credit card debt by paying just half my balance. They used a fake website to have me set up a payment plan and fake emails to confirm the payments. The charges on my bank account say from New York City. They knew my balance and last 4 of my credit card number already and obviously my email and name.

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Received a credit card approval via postal mail. There was a QR code to sign up. Inputted all personal information. It seems the scammer somehow gained access to phone because multiple family members have been called and requested for information on scammed person’s behalf

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- Florence, MT, USA
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Called I missed the call. I called back. I asked why they were calling. She asked for my account number I told her I didn't have an account. She then asked for my SSD number. Unfortunately I gave it to her. She then said no there were no accounts under my name. She said it must have been an old account phone number said not to worry.

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- Twin Falls, ID, USA
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This is connected to a previous scam I reported. After Microsoft scammer asked for the Capital One customer service number, he connected me to Capital One through a secure line (832-650-4564). The Capital One automated system came up and asked for my card number to find my account, as the real one also does. I was connected to Jason, who verified my identity by asking for my billing address. He informed me that at 4:24 am chinese hackers had used my financial information to purchase gift cards for an illegal international purchase, on a site called www.pornhub.com. he said the chinese hackers had my phone line and my computer. He told me in order to fix this issue he would have to have me use gift cards to create a duplicate charge on my account, since these supposed chinese hackers use them on porn sites. I asked for his supervisor, and he got irate and turned me over to Kevin Roger's, who said he was with the FBI's anti hacking division set up with Capital One. he told me our conversation was being recorded to turn over to the feds, and I was in serious trouble if I did not cooperate and purchase gift cards. He said he believed I was innocent, but I had to cooperate. Jason the Capital One rep that I was talking to previously, told me stores near me I had to purchase gift cards. He told me to go to Lowe's and purchase $3,500 in gift cards, since I told him I didn't have enough credit for the full $7,000 they said was illegally charged. He kept me on the phone the whole time and I couldn't buy $3,500 worth, only $3,000 worth, 3 cards in $1,000 increments. He told me to send the photos of the cards to a secure number (425-599-1202). Then he told me to destroy the gift cards, which I did not do because a thought occurred to me to save them. When I got home he told me the cards had been encrypted and kept me on the phone for an hour. He then told me my account was almost cleared but they needed $1000 more dollars. I told him I don't have that much credit. He asked how much credit I have. I told him he's my credit card company, he should know. Then I called him a liar and he told me he was hurt and he wasn't going to help me anymore.

After I figured out I had been scammed, I contacted Lowe's. The gift cards were already empty of their balances. The Microsoft scammer called me back on his secure line and told me I had been talking to the wrong person, that I had been scammed. He told me to download an app to my phone so he could remotely access Cash app and refund my money to me. I hung up on him and afterwards my computer was no longer locked up but was fine. Apparently it was a fake screen, and all I had to have done was close my internet browser. Now I am responsible for the $3,000 by the real Capital One, and have nothing to show for it, since the scammers emptied the gift cards of money as soon as they got them.

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Letter from Capital one bank which I have no account with says check posted on my account for 687.11 and to put in money. I called number they wanted social which I did not give I ask them were they were they said Puerto Rico and said no social they couldn’t look up

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Capital One wants me to confirm my email to receive an exclusive offer.

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I got a call from a private number and it was a guy saying he was a process server trying to serve me paperwork to go to court he gave me another number to call and a fake claim number so I called and they said they were trying to recover funds for a credit card I got from capital one and these people had my social security number and address so I called capital one and they said it was a scam and my information was not in they system and I didn't owe them anything

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I was called yesterday from someone claiming they work for Capital One they had said they could lower my APR down to 0% but would need $600 first to start the process. I told them I didn't have that kind of money and if I had I would have made a payment for that amount. They had all my info down to my SS# and my full credit card numbers were asking if I had more credit cards I did say yes I do.within an hour of this phone call, I get an email stating thank you for scheduling a pre-artherizised payment of $600 payment to capital one.Which for me this is called an unartherizised payment. I NEVER gave permission for this to take place when I knew I didn't have this said amount in my bank, I never make payments over the phone and even told them this and after they kept on pushing the issue I hung up on them.

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- Hattiesburg, MS, USA
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I am the victim of a credit card scam. I did a credit card sweeps few years ago. I have disputed the items several times & even though the items were deleted off of my credit history Capital One reamains on there. I have received summons for 3 credit cards that are no longer on my credit history. I was supposedly paying on one of them because I was told by local court workers that all of the summons were legit. The website of the company that I was paying after the summons was Rauchstrum through by J.J. S. Lawfirm & Crown asset management. I found out that I had credit inquiries that I had no knowledge of for credit cards & auto loans all in my name. Capital one auto finance was one of them.

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