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4netplayers Reports & Reviews (1)

I applied to rent a server for a computer game in order to play the game with my grandson online. The server did not work, so I asked them to fix it. They blocked me from going back into it so I cancelled the subscription, which was supposed to be only 1 month. I have proof of the cancellation. They are now trying to charge me again for another month. I have proof of this too. I agreed to pay for only 1 month and they have extended it to 3 months.

Copy of cancellation:

Your E-Mail-Address: [email protected]

Hello V,

Your subscription of type 'Cloud Survival Public 3 months 10 slots' with us has been cancelled as requested.

Your cancellation will be effective by the notice period on 27.09.23.

Here is the short summary:

Your contract number: 55XXXX Subscription Type: Cloud Survival Public 3 months 10 slots

Even if you are no longer a customer of ours, we are happy that you have rented your server from us!

If you have any questions or if anything is unclear, we will of course be happy to help you personally:

https://www.4netplayers.com/support

Have fun with gaming,

Your entire 4Netplayers team

Copy of new invoice:

Deine 4Players-Rechnung vom 29.July 2023

E-mail address: [email protected]

Customer number: 6XXXXXX Invoice number: 4PXXXXXX Service: Cloud Survival Public 3 Monate 10 Slots

Service-ID: gs1070960

Hello V P,

Your current invoice for customer number 6XXXXXX is available in PDF format for you.

The total amount of 10,76 EUR is due immediately. The amount was paid by MasterCard.

You can find My4Players at https://secure.4players.de/public/invoices/en_GB/4npv4/index. Here you can view your bills, manage them, pay and download them as a pdf-document.

Many thanks and with best regards,

Your 4Netplayers Team

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