Wizard Mechanics Reports & Reviews (4)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Wizard Mechanics, help other victims by adding it!
EMPLOYEES BEWARE, CROOKED COMPANY SCAM
Because they couldn't read any codes they said it would need a code reset from the Jeep dealership. Jeep said no and wanted to charge and additional $300.00 for a diagnostic. Today the car would not start.
Wizard Mechanics - Incompetent & Unprofessional
Following up again. I have not received the confirmation that the reimbursement for the charge on 9/17 for $1314.12 has been processed.
As a reminder, your mechanics (Scott) diagnosis of the vehicle issue was a fuel pump failure and that it needed to be replaced and this job would take 4 hours. Your mechanic did not complete the work in the quoted time and after 4 DAYS of the vehicle being disassemble we asked for your company to discontinue your service so we could have it towed, diagnosed and repaired by an auto shop.
Your tech had communicated that the repair would be complete the day of service requested and was going to go get the part. What he didn't share was he was going to drive to Yelm to pick this up vs using a local part supplier, therefore did not return that day. The next day, he did not arrive until 330pm and called to explain that he had to stop in Lacey before headed to Mill Creek. Then called again stating there was bad traffic due to an accident and it was going to take hours to get to Mill Creek. I checked the drive time, knowing it usually takes 1.5 hours from Lacey to Mill creek as I make that drive often myself and there were no traffic alerts.amd GPS showed usual travel times. The tech was onsite until at least 10pm then and did not complete the 4 hr job in those 7ish hours, despite having a helper with him, which he later shared was just a highschool friend. The next day he arrived at 11:45am and at 10:45pm the job was still not complete even though the multiple times I checked on him he'd state he just needed to put the tire back on. We checked on him again around 11 and he was sleeping in his vehicle in our neighborhood. The next day, he again arrived around 11:45am stating he just needed to put the tire on. This again was not completed after a few hours and at that time we called asking you to have your tech put the tire on and leave. We would seek services elsewhere. Wednesday we had it towed to an auto shop only for them to tell us the fuel needed to burn off instead of replacing the fuel pump. They finished the incomplete installation of the fuel pump your technician said was complete,.verified the parts he did complete were correct, installed the straps to the gas tank that your technician left at our doorstep and verified that the tire was reinstalled correctly.
Wednesday evening I received a call from Jordan apologizing for the services received and was assured that this is not their normal level of service. Jordan communicated and was agreeable that a full refund would be issued and stated that he submitted the refund request while we were on the phone. I requested a confirmation email to [email protected] when the refund had been submitted and have yet to receive.
Further investigation by an alternative mechanic determined that the fuel pump Wizard Mechanics installed was a spray painted used part!
in the process they called from 2 pdx phone numbers and a Texas phone number.
9712246691
9717042292
2107064492