VanGo Group Reports & Reviews

VanGo Group Reports & Reviews (95)

I ordered a necklace with my grandchildren's names on it from this group. The money was taken out straight away and I haven't heard from them since, no email confirmation or anything..Will contact my bank to see if they can help since paypal won't.

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I've ordered two Face Masks on July 10, 2020 for $27.95 thru Face Book, my credit card was billed thru PayPal with payment to Vango Group Va. Got a PayPal receipt, complete with a Transaction ID, Merchant Transactio ID, but without a tracking number.
I have not received my order, cannot reach PayPal or Vango Group. Help please!
[email protected]

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Scammer's website [email protected]
Country United States
Type of a scam Online Purchase
Initial means of contact Social media (e.g., Facebook)

I ordered face masks with eye shields, paid through Paypal, never received the masks. Realized it was a scam and have tried to cancel payment, but it is under investigation.

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I ordered face mask but I did not get it . That was a big mistake I made in my life.

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I ordered 3 masks and I thought they were made in USA and shipped within 3 days. It has been a month and no masks but the payment went through on PayPal. I want to cancel the order and get my money back. How do I go about that?

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PEOPLE, ALWAYS CHECK TO MAKE SURE YOUR ITEMS ARE SHIPPED FROM THE USA. I WAS READY TO CHECK OUT MY ITEMS THROUGH PAYPAL AND I LOOKED TO SEE WHERE IT WAS COMING FROM. I THEN PRESSED THE CANCEL BUTTON TO RETURN TO VANGO GROUP AND GOOGLED THE COMPANY. I ENDED UP HERE. PLEASE GOOGLE COMPANY’S BEFORE PURCHASING ANYTHING *

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I too was scammed by Vango I paid $67.17 for a silver gold plated necklace paid through PayPal and when I disputed this they asked me for more proof in which I gave, PayPal made me wait a few days before denying my claim for a refund. To my belief PayPal know that Vango are bogus because they can’t even get in touch with them. Therefore as far as I am concerned PayPal are just as bigger [censored] as Vango for not only supporting these thieves but for giving them our money’s.

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- Meadville, PA, USA

Scammer's address VA, USA
Scammer's email [email protected]
Country United States
Victim Location PA 16335, USA
Total money lost $67.86
Type of a scam Online Purchase

I ordered face masks from this company on Facebook on 7/10/20 and paid for them with my credit card thru PayPal and I have not received them yet. And the company name on Facebook is correct and they have not answered any of my emails as to when I will get them. I have noticed others on Facebook still waiting on their orders as well. The PayPal payment went to Vango group VA. I am trying to get my money back from PayPal but am not getting any response from them as well.

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Ordered something from Vango three months ago and have yet to get it. Put a case on on Paypal and they're now dragging their feet to refund. It's really not that hard to stop using Paypal and even easier to not use Vango Group.

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Ordered necklaces 3 of them in april for mothers day but never received them . And will not give refund .and PayPal wants me to run around to the post office and get a letter to show I didn,t receive them before they will refund my money we are now on July 13. This is bull [censored] I paid $124.70 and I have to fight to get it back .

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I purchased a sterling silver charm of a boy with the name Charlie inscribed on it. What I received was clearly a girl wearing a dress with pigtails! I contacted the company and for my $25 purchase (it's the principle!) they offered me $5! So since I paid through Paypal I opened a dispute. They came back with an offer from the company for the $10 which I refused. Final offer was a full refund but the catch was I had to mail the product back to its origin which was China! After running around like an [censored] trying to mail this thing back the only way I could do it was through UPS for, are you ready? $112! We are in the midst of this virus and no one can answer the phone at Paypal so I did the only thing I could think of and that was to fill out the mailing info which had to be done by 6/30. Where the transaction number should go I wrote "notransactionnumberavailable". This was on the 27th. On the 28th I got confirmation that because I filled out this request, didn't matter what I wrote, Paypal found in their favor and the case was closed! Again I tried contacting Paypal and actually got a real live person who told me to "relax, sit tight, all the evidence is in your favor. The case should close in a few days and you should find a credit on your paypal account." I thanked the gentleman profusely and waited. On July 1st I again contacted Paypal and spoke to a female who said she didn't see any comments on the file and after fifteen minutes she said the file has been flagged for review. Why should I pay $112 on a $25 item for their negligence?

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I ordered a sterling silver necklace for my mother with four stones, one for each of me & my siblings’ birthstones, paid for expedited shipping— a total of $66.80. A month later, it still hadn’t shown up, so I emailed them asking for my money back, and they said they’d send a replacement. Another month goes by, my replacement isn’t here & they aren’t responding to emails asking for tracking info, so I escalated it to PayPal. They FINALLY give me information, and I had the new necklace the next day, which was correct, but broken. They also asked, through PayPal for photos of the first necklace, which I’d already sent, so I told them I had already sent them photos and forwarded them that email anyways. I escalated the problem through PayPal again, and they offered me a partial refund of $15. I declined it, and I’m still waiting to hear back from that.

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Anyone have clarification on why PayPal chooses to still stand behind this group ?

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Horrible company!SCAM

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What I received was junk toilet tissue not anything useable!

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What you re eivrd isNot what they showed! I threw awa 66.00 dollars!this compan should be Closed! A go group. bAD,!

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I ordered a Mothers day necklace may 7th, its June 30th & no communication since May 9th, apologizing for delay. I have emailed again and now no communication at all. They advertise on social media and make it look so desirable, consumer falls for it, and gets screwed. Social media should not allow scammers to advertise

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I just went through a nightmare experience with Vango Group. I purchased a cat litter box through their website "MyCutia" and was unaware that I just purchased from Vango Group until the Paypal charged showed them as the seller. I paid for expedited shipping which didn't list a shipping speed or time frame, waited a day and sent an email to their only source of contact listed as to when I should expect it to ship and how long it would take. I never received an email back from them, so waited another couple days and sent another email requesting my order be cancelled. Again, no response whatsoever. I contacted paypal to cancel the transaction but was told I'd have to file a dispute if the item wasn't received and had no option to cancel. So I went ahead and did this and described the lack of communication thus far. After about a week, the seller responds only through the paypal claim, listing a tracking number. I explain through paypal that I no longer want the item and plan on refusing the delivery. Fast forward nearly a month later, the item has been sent back, delivered to them, and still no response or refund. Finally, my claim settled with paypal and I got my money back- BUT still no communication or response from their customer service to any of the 5 emails I sent them. If you are find blindly ordering from this company knowing there is not a single person on the other end of their customer service, go ahead. Good luck.

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These is the biggest scam ever. I order a necklace for mothers day on April. this is June 22nd, Never received anything. I contacted paypal. paypal received a tracking number from vango group but the number shows invalid. Paypal close my case because they received a tracking number. I can't trust payapl and now is okay to scam people because paypal won't help me! I'm thinking that paypal is getting a cut of the pay?!

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YES! Me too! Same thing!1 Read Nancy Jean post above

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I ordered toilet paper and ended filing a complaint because I hadn't received it after 3 months...the tracking num the sent me was a false one and I refused the package at the post office because I paid 38.99 and recieved a package of mini rolls of toilet paper. If paypal does not get my money back, Im done with them.

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My son purchased the "little people" charm necklace with children, names and birthstones in April for my birthday, it arrived very quickly but wasn't Sterling Silver as advertised, looks very cheap as if he had gotten it from a machine that makes dog tags. I attempted to contact Vango Group to receive a refund $40, they advised I could give the necklace as a gift to someone(Like who? Someone out there wants to wear my children's names, birthstones, etc. STUPID!) I then opened a case with Paypal at which Vango Group offered me a partial refund of $5, I should've taken it, upon "winning" with Paypal I was to send the necklace back to Vango Group, found out it would cost me almost the amount of the necklace to mail it back to them, so, I have a necklace I won't wear and a reminder never to order anything from Vango Group!

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my husband ordered me a mothers day gift with my kids birthstone on the little people charms.. ordered it in april. i opened a case with paypal.. the POS company responded with a tracking number so I didn't proceed with the case... thinking it was on the way. the time lapsed to accelerate the case and I still haven't received it... i called usps... the tracking number doesn't have a package associated with it... so this company is DISGUSTING... and so is PAYPAL if they don't make this right... I can not believe this. did everyone find them on facebook ads? I am so angry I want something done... I want this company to pay for all the people it has scammed!

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VanGo Group Contacts

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Address:

1550 Glenn Curtis St. Carson, CA 9745, USA

Website:

metalsme.com

E-mails:

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