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Troys Florist

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Troys Florist Reports & Reviews (44)

- Chester Springs, PA, USA
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Ordered a large floral arrangement ($223) for my friend's father's viewing in New Jersey. The flowers did not arrive and my friend and her family did not receive. After hours of dealing with the customer service people at Troy's, who just repeated the same thing, that they received confirmation that it was delivered, they refused to refund my money. Now I'm realizing that there have been many other people that this has happened to as well. If i knew this prior, I would have NEVER ordered from them. This business should be shut down. They have this whole paragraph on their website about exceptional customer service, etc, etc, IT is all a scam and all false!!!! I have a learned a great lesson from this, do your homework before trusting someone to have a reputable business plan and service business.

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- North Tonawanda, NY, USA
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Called for two different arrangements to be delivered to my customers for appreciation of winning a contest.

First ser of flowers a recieved a call saying it was out of there area and a $10.00 additional fee would be requuired. After complaining that i had recieved a receipt saying the transaction was complete. Matt a customer service rep said they would take care of it. I immediately called my customer to let him know his wifes flowers would be late. He reported they where already delivered. Part 2 is i recieved another call 10 minutes later telling me that the other set of flowers could't be devliverd for it was not enough dollars for delivery. Again i complained and this time they cancled the order. hens my customer didnt get the promised gift on time.

I beleave this is a bait and switch company. How many have fallen for this I have been with the same company for over 28 years in sales. I can't help myself calling out unethical practices.

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- Dallas, TX, USA
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This is a "national"' third-party

florist. Like all other complaints, the product ordered was not the product received. The card memo was not even written in correct English and looked like it was written by a kid.

When contacted, they are unable to give a full refund for this junk.

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- Tampa, FL, USA
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I ordered flowers from them online. What I ordered was nothing like what was delivered to recipient.

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