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Thehartsisters-naples.com

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Thehartsisters-naples.com Reports & Reviews (5)

- Norcross, GA, USA • 21 h ago
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The items received were too small and one of the items was not what I ordered. They did not have a number and you can only reach them by email. I tried reaching out to send the items back and get a refund, but there was no response. Now the email is coming back undeliverable.

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- Lewis Center, OH, USA • Jun 04, 2026
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I ordered a dress from the website -- free shipping. The dress that I received did not resemble the ordered dress in any way -- colors were completely different, fit was not as shown, length was a maxi length when the dress shows a length to the knee. When I contacted them to remedy the issue, they asked for a copy of the bag it was shipped in, and pictures of the dress (delay tactic). They then offered to let me keep the dress and give a 10 percent credit ($6.99). I said no. They then offered a 20 percent credit, and told me how to ship the dress back to China (extremely cost prohibitive). There is no way to get a full refund on a dress that I did not order. I will be filing a chargeback with my credit card company.

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- Orleans, VT, USA • May 26, 2026
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Clothing Items listed as name brands but they are not, they are replications of products that is poor quality. Material & sizes were inaccurate based on listing. Company states it is based out of Naples Florida but business is in China. When you go to return items you need to ship back to China and not from address listed on shipper details on package. Company wants to only give you partial reimbursement and store credit since shipping will cost more than items if you ship back to China.

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- Hillsboro, OR, USA • May 21, 2026
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The website looks like it is a small boutique from Florida. The product took over 2 weeks to arrive and came from China. It does not match the pictures on their website and the quality is about the worst possible.

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- Odessa, FL, USA • May 07, 2026
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I ordered off a website that claimed to be a small boutique in Naples owned by two sisters. They were moving to a different location and were having a big sale. Turns out it was a china company and there is no store in Naples. I purchased several items of clothing and footwear.

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