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Technical support

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Technical support Reports & Reviews (29)

- Apache Junction, AZ, USA • Dec 07, 2023
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The email had a description of GS-Tech 24 software for User 08-PC, validity 5 6 months, with a license key (their spelling). Email stated that they will take the amount within 24-48 hours. If I decided to cancel the plan I was to "kindly give us a call at least 24 to 48 hours". I called. My mistake. I called. Told them to cancel. Then I let them download a program and filled out a form to be reimbursed for amount. OMG. I had to log into my banking account, and THEY KNEW when I had made enough mistakes to log into my account that it was suspended. I changed the password to something I knew I was going to change again. I was required to log into my bank on my computer and not my phone. Still I didn't twig to this being a scam and being vulnerable to the external world.

I was given a name and employee ID - David William (the voice had an accent and didn't sound like a David William).

I'm on the phone with my bank to lock this up.

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- Laguna Woods, CA, USA • Jun 09, 2023
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I called to tell it I was reporting it to the Better ScamPulse.com



The scammer is

John R. Kirkpatrick

Customer Support Team Manager!

TFN: +1 (833) 794- 0131.

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- Escondido, CA, USA
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Received phone call + text saying that my account had been charged $599.99 by Restoro (a computer repair service company) and the only way to reverse/cancel the charge would be to go to a website (unnamed) while on the phone (at 786-739-2081) with their customer service representative and fill out a cancellation form which would presumably ask for all of my personal info that they could steal.

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- Costa Mesa, CA, USA
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Phishing email. No money lost. Could've come from USA or Canada or ?

"Thank you for choosing to renew your subscription with us and for your confidence in our team."

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- Little River, SC, USA
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Initial Complaint

2/27/23

Complaint Type:

Problems with Product/Service

Status:

I encountered Geek Infotech Solutions thinking that I was chatting with tech support at Linksys. After logging on to the Linksys website I saw a window pop up on my screen with the title "Chat with an Expert," or something to that effect. They would need to take control of my computer. Still thinking that I was chatting with Linksys, I gave them permission. But after proceeding from that point I was informed that I had many other problems with my computer that they could fix, given about 45 to 75 minutes, which turned into 2 1/2 hrs. They were very diligent and identified supposedly 47,000 viruses. The PC is 8 years old and I thought it could be so. I let Conner x 427 clean up my pc. He offered a support plan that sounded great and I decided to go with it. I would have support for life. Understand I thought I was online with Linksys all this time. Today I call regarding the printer because I was told it would be covered by the agreement with Geek Infotech Solutions. Today speaking to Linksys I found out they are not affiliated with this company. The Geek Infotech Solutions link came up on the Linksys support web page. I've been scammed but who is responsible? I logged into the Linksys company website and GTIS grabbed me off the page. Not sure who I' 'm more upset with but I am ****** at my stupidity. Now out 1500 dollars.

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Person called and stated he wanted to set up a consultation for IT services and wanted to set up a time to go over services. Stated he could save the office some money. I asked him to remove us from his list as we are not interested at this time and he told me it was not a sales call and therefore he does not have to refrain from contacting the office. I asked multiple times to be removed and he refused.

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The ppl emailed me from my business account stating I lost so much money. I got nervous about Bradstreet with my business credit. So I decided to call the number on email. He asked me my city and state said this was a fraudulent. I need to download a app. I downloaded the app thinking that he was helping me. Called quick support. After on transaction I felt uncomfortable because I couldn't understand how he did it. So I hung up then my phone started going crazy. He called and called me back and said ******** can you hear me the hacker has got in your phone and doesn't want me to help you. I started to believe again. He said go to the app let's stop them he started instead of helping me he took all my money but 2 dollars. Zelle people money now it looks like I did it when he hacked my phone got all my personal passwords because the last transaction I watched him put in my password with out my permission. That told my he had heat recognition on my phone to get my finger prints over and over again. As I write this it makes me sick. I thought it was over. 9 hours later he calls me back over and over text and everything trying to get more from other accounts. I didn't talk to him after a while because I did tell him about himself.

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- Encinitas, CA, USA
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I am writing because I have been a victim of fraudulent scam from a website and I filed disputes against them with Venmo after realizing I had been scammed.

On the day of January 3rd, 2023 I woke up to see 2 charges 1 for $4.99 and 1 for $9.99 from Apple on my venmo account that I didn't recognize.

I then googled Apple support and the first thing that popped up for Apple support was the number: 1-(888) 499-6869

I called and got through to an Indian man with a heavy accent who proceeded to tell me that his name was 'Kevin Williams' and the man identified himself as Apple support .

He said he needed to see the charges on whichever account they were on and he convinced me to do a screenshare with him to reverse the apple charges.

The next thing I knew, he signed me up for a credit card that I did not want with Venmo, and told me because Apple is an affiliate with Venmo that all charges would be reversed to me and I would be getting a code sent back, and that I was not getting a credit card with Venmo. I did not know what he was doing, but I was certain I was talking with Apple so I trusted him.

He then took $499 from the credit card he had just signed me up for and $475 from my debit card, all the money I currently had.

I told him repeatedly to send my money back to me immediately and that I didn't even care for the $15 charges from Apple, just to refund me but he then tried to get my bank account information which was when I hung up and went and took a closer look on my computer as to whom I had called and I realized I had called a fraudulent company masquerading as apple support. I felt tremendously stupid but they were legitimately one of the first things that popped up on a Google search.

I have since called the credit card company that is aligned with Venmo to cancel the card and they cancelled the card; and have put the charge of $499.00 under investigation. They confirmed that since I had messaged Venmo immediately after discovering the fraud and had my Venmo account suspended, that someone had tried to make several more attempts of charges on this credit card(!) luckily, because I was quick... they did not go through.

The website of the fraudulant scammers is: https://apple-t-customer-service-number.business.site

Their business phone number they have on their website is: 1-(888) 499-6869

At one point we got disconnected and the guy called me back from a number in Gilroy, CA that number is (669)599-0014.

Needless to say I never got my money back of course and I am currently fighting with Venmo to get them to return my money in some sort of way.

I ask you to please review this business as soon as possible.

Thank you.

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They called my dad and said they wanted to do a daily scan and then they changed the background to a screenshot that said our windows license was going to expire and it came along with a number that was not legit, they wanted $4000 to renew his license and I knew something was up and disconnected them from the computer.

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On June 7, my computer said there was a virus. We called the 800 number that popped up saying it was Microsoft technical support hotline. When we called they asked for access to our computer like mist support techs do. They began to scan our files and at the very end they said there was some files on there that wasn’t ours and needed immediate attention. They said someone had used our credit cards to buy something in China.Then they asked if we heard of duplicate charges. We said no so they explained that we needed to make that same charge to get our money back. So then they transferred us over to the above number to talk someone they said that was part of the FCC that would walk us through the process. They told me I needed to go purchase some Lowes gift cards for the amount that was put on my card in order to get the charges reversed. They said I had to do it exactly the way they tell me to do it or the police would get involved and we could end up in jail. So I took the credit they said that was compromised and went Lowes and bought $5000 worth of gift cards. They told me to leave my phone in the car and then come back. When I came back to drive to another location in the parking lot. I did then they asked for the card numbers to reverse the process. After that they asked about my checking account and said it had been compromised as well. So they had me go withdraw $4900 out of my account and then go to Home Depot and buy $4000 of gift cards and do the same process again. I was then told to drive home and they would give me what to do next. When I got home they asked me to leave the gift cards in my card and I said why, but the person just got mad. I said I didn’t feel comfortable leaving that many gift cards in my car. So he said do you have a shredder and I said why. He was getting frustrated because of my resistance. I was now feeling uneasy and called a friend on another phone and she said call the police. I called the police on the other phone he took my information and told me to go call Lowes and Home Depot to see if they could deactivate the cards. My husband and daughter drove over them and they both said it would be taken care of. Home Depot said 1100 of the 4000 had been used in Ada, Ok and they started a claim. Lowes took 5 of the cards which was 2500 of the 5000 that had not been used and put in an envelope.Home Depot gave me a number to call for the claim that was started.The first day I was not able to get any help. The second day I was given a new claims number but was told all the funds had been used now. They said it would go to the investigation department and would hear from them in 5-7 business days. The guy that started the second claim called and said it was denied. There was nothing they could do. Then I drove to Lowe’s and the manager came out. He had the five cards. At first he said we don’t give refunds. He remembered me and said let me go talk to the claims department came back and said we can refund you for these cards.He took the cards out the sealed envelope that they had put them in and started to process each one and was said these have no money on them. All I wanted was for each store to deactivate the cards so the couldn’t be used. Not one of these stores helped me out after I explained to them what had happened. Each store was visited on the same day immediately after we realized we were victims of a scam. Now we feel they scammed us as well.

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- Selma, NC, USA
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The caller and the voice mail received said they were taking $300 from my account for a charge I dd not ask for. The man I talked to originaly said his name was Nick Smith Cell number 1-818-850-5438 said his ID number was NK 1294$. I fell for it until I got a text from my bank that 2500 was trying to be taken for my CC account which they blocked and declined. I gave my cc number because he said that would everify my address. I stopped my cc.

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- Church Creek, MD, USA
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Received email Subject:CONTRACT RENEWAL stated that my contract has expired & unless I contacted them to cancel within 24 hrs they would automatically renew at $800.00 & it would be automatically debited for my account. If I called the phone # 1-763-600-0841 to cancel the contract. I called the # & the person was very rude, abusive when I refused to fill out the Western Union form to have my money refunded. Yes, they would refund me $149.00 if I filled out the Western Union form & then they would send me to the cancellation page & I never got to the cancellation page because I refused to fill out the Western Union forms---Then he said tomorrow they would take $800.00 from my account--I still kept telling him to cancel my services & he DID NOT have my permission to deduct any money from my account. He kept referring to the contract that I signed & I have no recollection of any contract & I asked to see the contract; but he couldn't do that until I filled out the Western Union forms--I don't think I ever had a contract & he kept saying our phone call was being recorded--so if that's true --I kept telling him to cancel my service & no one had permission to remove money from my account--whether it was bank account, credit card or debit card as he stated he would do tomorrow. My message was very clear--cancel my service-as it has terminated according to their email & DO NOT deduct money from my account.

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I called them and they presented like Microsoft and charged my card for 500 dollar

They are scammer

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- Spring, TX, USA
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causing a message pop up and audio message stating that my computer has malicious pornorgraphic spyware. Stating do not touch the computer and to call 1-888-768-6891 right away. Upon calling, they ask to access your computer.

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- Hana, HI, USA
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While I was on line over a year ago an alert popped up about "someone accessing my computer".It said it was Tech Support and prompted me to call a number ((362)6378124). I did- the foreign sounding guy called me by name and "verified" that someone had accessed my computer and this guy asked to to do some prompts that allowed him to come on my computer. He did some maneuvers and "cleared" the intruder. He then told me that my protection had expired - so I "signed up" with my credit card. Two days later he called to see if everything was okay and that's when I told him he full of it - nothing had changed. I called my credit card company and disputed the charge, which they credited me back. Since then, this guy has been calling our house ALMOST EVERY DAY - and sometimes the calls come in arouns 6 AM! He starts by saying he is from tech support and is calling about a problem with my computer. (I have no problems and have not called anyone). I began by simply telling him that I did not call, then I got to a yelling and swearing at him as the calls continued. On occassion he has yelled back at me. Once when I was going off and cussing at him he laughed and said "Edward - you so funny. I think I call you every day." He has lived tp his promise. The phone number I put is from today's call - he uses several numbers. I have had the phone company block him twice with different numbers but he continues to call. I think if I could track him down personally I'd be jailed for killing him. It is driving us crazy!

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This "company" called my mother several times leaving her a message stating that there were concerns about a security breech in software they installed on her computer last year suggesting she needed some kind of repair. My mother is older but knew well enough not to accept their help and called me, her daughter. When I called the number, they answered "technical support" and when I told them they had called my mother repeatedly for the past two weeks but she did not understand what they needed, they promptly hung up.

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Pop up window on our computer claimed to be a Virus Alert. Asked us to call 1-(888)-839-8539 to have, "Technical Support...rectify the issue and get [our] PC unlocked. Obvious scam.

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In March I paid this company $399.99 to install security on my computer. They called on July 12, 2017 to inform me that they detected some warnings about hackers. Then the technician, Goes by Mike Wilson, informed me that the tech who did the initial work did NOT install the security software. And that they would refund the $399.99 but that I had to get $200.00 worth of Itune cards to pay for it's install now. Once I did this and sent them the codes on the back of the cards,they said it didn't go through, but was turn into cash. The once I got 2 more cards ($100 ea.) that they would give me the code to get a refund from the grocery store I purchased them from and install the security software. So for I am out $600.00 and still have no security. I told him I would not get more cards until the refunded money was in the bank and the 1st set of cards was refunded.

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I received a call asking to access my computer, and when I called the number back it was disconnected. Another person called wanting me to log onto my computer. I had my computer stolen, and they wanted me to access whichever device was available to me. I want to warn others not to believe these scammers!

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- Lincoln, NE, USA
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Caller said he was with technical support and asked me to get in front of my computer. I told him to remove my number from his list. He was persistent. I said I will report him to the BBB. He said do what you got to do and hung up.

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