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Technical support

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Technical support Reports & Reviews (29)

- Kyle, TX, USA
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Called asking about the computer as it had an issue and they wanted to help fix it. Told them that I didn't have a computer. Continued to ask if I had a lap top when sais no asked if I was the owner of the phone. Did say Yes. So unsure if they are going to do something.

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- San Mateo, CA, USA
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I used Siri on my Iphone to call Epson Printer Technical support to get help with my printer. Kevin, with an Indian accent, who identified himself as an Epson printer technical support person, asked me what the problem is with my printer. Then he gained remote access to my laptop and clicked on many screens and said that my print spooler is not working because there is corrupt files on microsoft and he recommended that I in stall Optimizer on Microsoft to clear up these files that are preventing my print spooler to work. He suggested I pay for the software that could cost between $149-$349. He then clicked on a screen that showed my mailing address and I became suspicious so I said that I would call him back. He gave me this number to call him back 855-524-5544 which I did not call. I called Epson technical support through their website url and discussed my printer problem and she said that my whole machine was broken and i basically had to buy a new one which is much different advice.

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- Bolivar, MO, USA
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Received a phone call from a person with a foreign accent claiming they had received reports from computer indicating there were problems with my computer. The caller attempted to get me to go to www.fastsupport.com at which point he would remotely control my computer. The phone number was 845-600-3439 and the caller ID read Technical Support. I am a IT professional so I knew instantly this was a scam. I stopped the call.

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I called my local telephone company and they gave me this number to call for repairs to my *** account. The man named Mario told me he was from *** and took over control of my computer and when I told him I didn't want to continue he hung up on me and all of my emails disappeared. Haven't been able to recover them still.

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I was called by this guy that said he found a virus on my computer, but I didn't call tech support and I noticed that when I answered , they didn't know who I was so I thought something was up so I went along with the call and eventually the guy tried to get access to my computer so I acted like I was getting errors with the site he sent me to , and he finally hung up.

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- Wellston, OK, USA
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Attempted to set up online banking. A pop- up froze my computer said to call Tech support at

(888) 551-9975. I was informed that my computer had a virus and a worm. I was told all my wireless devices would have to be cleaned by giving them remote access to my computer. They said my personal information had been accessed and we had to act immediately. I was charged approximately $600 first them to clean my computer, phones, printer, and wifi router. They also said they installed and AVG anti-virus program which would protect my devices for one year. They collected the money through an electronic draft from my bank account.

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My mother, who is 66, received a call today from Technical Support about her computer sending messages of issues that needed to be resolved. They wanted her to log in to her computer and get them connected so they could fix it. She told them that it was not with her. They asked her to get it and call them back. She asked them if they were in Nashville. They said no, Vancouver.

My mother called me. She was able to get the following contact information. Paul Directo with Technical Support at 1-800-971-4491. I called and asked the person who answered (poor English, heavy foreign accent), David Parker, the company name. He kept saying Technical Support and Windows. I asked if he was employed by Microsoft. He said no, by Windows. I continued to question him on how he had my mother's name and phone number. I asked why he was harassing senior citizens. He hung up.

I called back and he answered again. I asked for Paul and was told that he doesn't work there. I continued to ask why he called to upset my mother and harass her. He said because her computer had issues. When I told him she does not have a computer, he seemed a bit shocked. He said we will take off the list and put her on a do not call. I asked him how would he know to do that if I never gave a name and phone number. He said based on the number I was calling from. I said I am not calling from her house, so how do you know. He then asked me to hang up. I kept asking questions and he started to say unrecognizable words.

I finally hung up.

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Female calls says she's worked on my computer before "I'm Jennifer (with possibly India accent) remember I worked on your computer before- I need you to open your Teamviewer". Told her to give me the security code. I could hear dogs barking in the background & her whispering to someone then she gives me a security number from a year ago. Told her no that's not right & I would call my tech people & I hung up. She called back 3 more times I answered & hung up. Then a man called back. By this time I had my tech company checking my computer. When I told him my "real tech support" was checking my computer he said "[censored]! [censored]! [censored]!" at which time I hung up. These people have called several times before.

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- Moorhead, MN, USA
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He said he wanted to refund me for a software that was expired and if I went on the computer and give him my checking account information he would transfer it back. I told him if I purchased something he would have my information already. I also told him he can send me a check. He said OK and was going to hang up. I quickly asked if he knew my address and he started laughing. I said nice try on scamming and told him if he had my information send check.

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