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Tech support/Business imposter Reports & Reviews (51)

- Lancaster, PA, USA • Mar 13, 2024
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. . . .e mail text . . . . .

Thank You,

Support Care Team

Norton Security

Helpline Number +1(559)853-1066

They immediately called me after I responded to the email saying to Stop this, saying that I need to be in front of my computer to complete the cancellation. I believe that is when they will scam you and get info off of your computer, I hung up. I believe that I saw in one of the emails that they were in California. Now they keep trying to call. I won't answer. I did and said that I am in the process of filing a complaint with the BBB. My guess is that they won't call back.

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- Sun City, AZ, USA • Mar 09, 2024
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Received thanks for order from Tomika Scehhy, heading on email "pest control", seller "bruce meadiws of Trinity, Fla.", product Norton Antivirus...", paid through PayPal, $499.99. When I called to question the transaction, Charley answered wanting invoice number. I do not use PayPal, and I didn't provide the invoice # listed in the email. This is a bogus transaction.

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- Glendale, AZ, USA • Mar 07, 2024
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I googled Facebook customer service, and they started asking weird questions. They had me download a screen sharing app and tried to have me fill out a credit card application

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- Ambler, PA, USA • Mar 04, 2024
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Thank you for registering

Dear ******,

Your order has been received and is now being processed. Your order details are shown below for your reference:

Order #KTO_988911974669

Product Info

Seller: Norton AntiVirus Prime

Product: Personal Home Subscription

Product Code: YQN1614XY60909OX

Subtotal: $499.99

Shipping: Free shipping

Payment gateway: Norton AntiVirus 360 Premium

Total: $499.99

Billing address

*****

Register Email: ********@gmail.com

Transaction Id: a2b0a6d2-6ccc-4deb-a423-9db1819ca5c1

If you have any questions, contact our customer support +1(801)895-4995

Have a great day,

Kind Regards

Team Norton AntiVirus 360 Premium

+1(801)895-4995

Rashad Holsey

Copyright 2024. All rights reserved. Norton AntiVirus 360 Premium 328 Kovacek Walks Apt590 85668 New Laruemouth Oregon United States

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- Fullerton, CA, USA • Dec 04, 2023
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On November 13, 2023, I tried to add a debit card from a bank I have an account with to my Apple Wallet without success. The debit card was being declined by Apple. I called my bank to inquire and the bank told me that they don't see any issue on their end and that I should call Apple to inquire instead. Here, I make the huge mistake to open safari on my phone, type "Apple Customer Service" and the first webpage that popped up was a page called "Apple Customer Service" and a clickable tab called "Contact Apple Support" and their number is 888-927-5580. I call the number and I trust 100% that I am speaking with the real Apple company. I explain the issue with my debit card and the scammer at the other end of the line is telling me that the reason I cannot add my debit card to my apple wallet is because I have been hacked and that the hacker has access to my Paypal, Venmo and Zelle accounts. I believe them and they are offering to help me to stop those "hackers" from accessing my accounts. They are telling me that we need to make some "virtual" transactions using a "code" in order to attract the "hacker" so that when the hacker shows up to act on my accounts, "Apple" would block them. So, "Apple" is asking me to download the "AnyDesk Remote Desktop" application to my phone which I did and they were able to remotely connect to my phone to guide me through the process of making those "virtual" transactions on all of those accounts. First, they ask me to go to my Target account to send $390 to myself as a gift card which I did. Second, they ask me to go to my Venmo account to send the "code" 2023 (which ended up being an actual amount of $2,023) to my wife's Venmo and then have her send the "code" back to me to just show the "hacker" some activity. I did send that amount to my wife and then she sent it back to me. Now, in order to convince me that this was a "virtual" transaction where we were using the "code" 2023, they asked me to wait 5-10 minutes and then go to bank checking account transaction history to verify that there was no Venmo transaction posted because we were doing a "virtual" transaction using a "code". I did check my bank checking account and there was no transaction posted, so I further believed them in the process. During this whole time, they are connected remotely to my phone and are guiding me through the various steps. Next, we go to my Paypal account to make a "virtual" transaction there using a "code" as well. The code here is 2345 (which turned out to be actual amount of $2,345). This time we are sending this "code" to an email address that I do not recognize "[email protected]". Again, they ask me to wait 5-10 minutes and then go to my bank checking account to verify that no transaction has been posted which I confirm. The key point here is that those scammers know that Venmo and Paypal transactions are posted the FOLLOWING DAY on the sender's bank account which I was completely unaware of because I had never gone to my bank account immediately or after some time during the same day to check for those Venmo and Paypal transactions I would have just made, so these scammers bumped into the "right" person to fool. Next, we go to my Zelle account, where while I was navigating into my bank account to open Zelle, they see that my daily limit to send Zelle payments to an individual is $5,000. They ask me to make virtual" transactions to send small amounts to the phone number 615-393-9865 that shows a name I do not recognize "Tamia Aldridge". The key point here is that when you send money via Zelle to someone's phone number, there is no two-step verification process, unlike when you send a payment via Zelle to an email address where the bank will ask you for the last four digits of the recipient's cell phone number for verification. The scammers know this very well; again, up to that point, I did not know this. The small Zelle amounts (or "codes" per the scammer) I sent were $987, $989, $1,234 and $1,315, as the scammer was trying to reach my daily limit of $5,000. These Zelle amounts are immediately posted on my bank checking account and this is the point where I realize that something is terribly wrong here. I hang up on the scammer, I rush to my Bank, I open a dispute case on the four Zelle transactions and I request Stop Payment on an upcoming Paypal transaction at $2,345 that would be posted the following day on November 14, 2023 and which it did. My bank was able to refund me the four Zelle amounts but Paypal has been pushing back at reversing my negative balance of $2,345 and bring my account back to good standing as it had been up until 11/13/2023. Since that day, I have had multiple calls and several hours with Paypal on the phone to try to explain my horrible experience, I opened a dispute case with them (I have the dispute case number available but not sure whether I should share it here) which was categorized as an "unauthorized use", which Paypal rejected because the Location, the IP address and the device used were all mine and I was the one who made the transaction which is absolutely true, but I was following the instructions of a scammer who was pretending to be a rep with the real Apple Company and was connected remotely to my phone forcing me to make all those "virtual" transactions using "codes" to attract the "hackers". Yesterday Sunday 12/3/2023, I spoke with Paypal again and requested to speak with Superiors which they offered to me and the Superiors advised me to reach out to the Police. This morning I went to my local Police Department who recommended that I contact the Federal Trade Commission which I did and submitted a report with them. I do have the FTC Report number and can share with you if you were willing to check on my case. I called Paypal again this morning and they will be sending a courtesy email to the recipient of the $2,345 to ask them to return the money to the "sender" who is me and they would also do their own investigation on the 888-927-5580. So, the case with Paypal is on-going at the moment. I also wanted to reach out to you at the Best Business Bureau to make you aware and explore any next steps? Thank you very much for your time and attention to this matter. Sincerely.

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- Dana Point, CA, USA • Nov 29, 2023
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Tried to find a # for Hewlett-Packard online so I could exchange a laptop infested with mites/lice. The website appeared authentic, and the guy assured me I could exchange it under warranty. He requested permission to access my computer and I allowed it, thinking he needed the serial numbers, etc,. but I asked him why he needed to access my software when this was a hardware issue, got no reply. He then told me I needed an Amazon account for pick up/delivery to exchange the laptop, I didn't have one so while he was on my computer, he set up one for me very quickly. He then told me to relax, everything would be taken care of , and to close down my computer, stop using it. He gave me the last four digits of my bank debit card and then hung up, but called me back saying he needed to verify the credit card I used to buy the laptop and needed another card #, saying the card he had wasn't the one used to buy the product. I reluctantly gave him a different card and all the details of the card. I was immediately contacted by Wells Fargo and by CapitalOne that a purchase through AMAZON PRIME was requested to both for a GIFT CARD for $ 400, plus another 17 dollars was declined due to suspicious behavior. He gave me a phone number and a bogus name of "David Usher" when I called it back it was a voice mail for "Joyce Trainer" in Dallas.

He tried to blow up my phone the whole afternoon while I was cleaning up the security breach and then I found that he had a spyware type of program on my computer and was able to see everything I was doing all day. At the same time I was getting emails about delivery from Amazon Prime about my delivery of my $ 400 GIFT CARD that he had purchased.

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• Sep 06, 2023
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Scam Tracker report uploaded on behalf of victim by ScamPulse.com employee.

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• Sep 02, 2023
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Date : 8/31/2023 9:08:32 PM

McAfee

Sir / Madam, [my email address]

Your commitment to our upscale services is noteworthy.

Renewal will be automatic, pending a request for its termination.

________________________________________

Description :

Right now, your personal McAfee Membership is about to expire.

Paying Method : Automatic - Debit

Number for Order and Billing : TKK - ESUZTQ - TKK

Invoice Number : JY6984Y

McAfee PC Maintenance Product Subscription Price : $502.02

________________________________________

To cancel your subscription, call us at. +1 (838) 227-9018

The withdrawn funds will be evident in your account details within a day.

Your McAfee service subscription is scheduled to auto-renew for an additional 12 months..

Regards,

Colleen F Klima

McAfee Corp Essential Pro+

+1 (838) 227-9018

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• Aug 30, 2023
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Renew of McAfee software. Said that my subscription auto-renewed and to call them if I had any questions. I did not call them as this was obviously a scam.

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• Aug 30, 2023
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Email---From: Tague WL Corpo <[email protected]> Date: August 30, 2023 at 7:20:00 AM MDT To: REMOVED Subject: New Receipt PO-PD49715

?I'm re-confirming your order. To find out more kindly find the attached file as soon as possible.

--if attachment does come thru--Norton Group 16463 North 60th Avenue Glendale AZ 85306 United States Support (9AM-6PM EST/EDT): (844) 224-1469

30 Aug 2023 633831 Charged $490.00 Date: Invoice No.: Payment Status: Amt Paid: Item Qty Price Amount Norton Utilities Ultimate with NorLock 1 $378.47 $378.47 5 Years Subscription Insight Complimentary Plus 1 $88.79 $88.79 Premium Activation $467.26 $5.00 $27.74 $490.00Subtotal:

Discounts: Tax (6%): Total:

Notes:Your credit card will be charged as soon as the required steps to confirm the transaction have been completed, after

which the money will be immediately deducted. I am quite grateful to you for the aid that you have provided to me in

regard to my efforts. If you're unhappy with our service, please let us know within 24 hours and our support team will

assist you. If payment is not received within the specified timeframe, late fees may be applied

Terms:• To request a refund, contact our customer support team within 7 days of purchase with a detailed explanation of the

technical issue and any relevant documentation• The Digital Services team is committed to providing you with the best possible experience.• The customer will not use services in any manner that would violate the privacy rights of any third party.• If you have any questions or would want to confirm whether or not you would like to continue with this transaction, please phone the number that has been provided. (844) 224-1469.</[email protected]>

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• Aug 17, 2023
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Email said thank you for your order and auto-pay setup, $369.99 will be taken out of your account within 12-24 hours. If this was not you call this number. I called the number and the guy stated in with a spiel about CP security protection. With three attempts at trying to get him to stop taking I was finally able to inform him that I didn't even have a computer. I then hung up. I attempted to send an email to cancel and not contact me again but it was undeliverable.

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• Jul 31, 2023
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I called the # in the email & he kept telling me to download www.anydesk.com I couldn't do it & then it downloaded & I told him it sounded like a scam & he hung up & called me back on a Ca. phone # & I told him I wanted to speak to someone who could English & I then called my bank to warn them.

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• Jul 28, 2023
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I called the number to cancel as opposed to clicking on it, he had me download an app that I can't remember the name. It was something desk, it started with an A. A...desk. He kept asking me to repeat the numbers it gave me, I finally got nervous and hung up. I uninstalled the app, now I don't know if I should call my banks

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• Jul 19, 2023
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Got an email from Geek Squad autorenewal for $499. I called to cancel. The lady gave me a confirmation number and told me I had to do online. She gave me a short url and it took me to what looked like Best Buy Geek Squad. After some time, she asked me to log into my bank account. I had forgotten she gave me the url. She transferred me to accounts and Ryan was suddenly in my computer remotely. He ran something that made a black popup screen with lots of programs speeding down a list. He said he was removing programs from Geek Squad. Then it stopped and there was a place to type my name. I did. Then there was space further down for me to type in the refund, but it was $499, not $499.99. I did. More data moves down, and the total showed up as $4,999. Oh no, I need to pay it back but that account from Chase could only send money, not receive it. But there was a way to fix it. He didn't say gift cards at first. He led me down that path and I was stupid and bought them. It didn't seem like a risk because I saw the $4,999 go into my checking account. If he wanted to be paid back on gift cards, I didn't care. He stayed on the phone with me for two and a half hours while I did this. Then he showed me on my laptop all the viruses there were. He offered to have a technician call me the next morning at 9:00 to fix it and he would give me free antivirus software.

After I thought about it, I realized it could look like I was in on defrauding Geek Squad if I was sending gift cards to replace money sent to me. I went to look up the number to call and saw a bunch of results about Geek Squad scam. I checked my bank account and saw that the $4999 wasn't there anymore, and I knew I had been scammed. I immediately froze my bank accounts and reported the fraud.

The next morning Ryan called to get remote access to remove the viruses. I said no, I have an appointment in person to take care of it.

After that call, I received a call from "my bank" fraud department taking me that $4999 had come from Chase Bank from a outgoing fund that could not receive money. I played along and said it had been there, but then it was gone. He said it was because there was a hold on it but they couldn't hold it any longer so now it was in my account. I said I'd already paid it back in gift cards. He said i I needed to call Ryan Baderi at 619-693-7304 to straighten it out, as he's the head of accounting, and if I didn't they'd have to freeze both accounts and it would be for 68 working days.

Right after that, i got a call from "Best Buy" saying they were canceling my appointment for this afternoon (that I really have) because I already had one for 9:00 with Ryan.

Then i got a call from San Diego, CA from Ryan. He said if I go to Best Buy this afternoon, they'll just call him because he's the one who does this, and I already had an appointment with him. He said it was too late to forward the information yesterday (bank or gift cards, not sure) and now it was all forwarded and if I check my bank account it will show that the money is in there. I said good, since I already paid it back. He said Chase said it was there and he's going to lose his job over this. I asked how this was different from yesterday. He didn't answer, but wanted me to log into my account. I said i I want going to do that because of all the viruses he showed me yesterday. He said I could turn it on and he would delete this viruses in front of me and he would stay in the phone with me and explain everything he was doing. I said no. He asked me why not, and i said I would do it this afternoon when I went to Best Buy. He told me to please log into my account, asking if i could do it on my phone. He said he just needed the reference number from the transaction, thats all. I said my bank could give that to him. He pleaded with me to open my accounts too get that reference number. I said I wasn't going to do that and that I was hanging up now.

The first time he called this morning it said the call was from Gordon Services Department.

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• Jul 19, 2023
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This is the second time I have received one of these email this year from NORTON LifeLock, using Norton's actual Logo and it says "Thank you for your order! " It shows an order number a confirmation number etc. Saying thank you for my "renewal" of NortonLifeLock. I HAVE NEVER HAD NORTON anti virus software or programs on my computer!!! EVER!! and it says my account will be charged $349.99 within the next 24 hours! It doesn't say whether they have a credit card number of mine or not. I tried to call the 1-850-708-8493 number listed on the email but the guy hung up on me because I was onto him! you can hear a Television in the background! THIS IS A SCAM and I have never had Norton anti virus on my computer and if I get charged this money on one of my credit cards I will be going to the creidt card compnay to reverse the unauthorized charges.

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• Jul 17, 2023
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I received an email that said the following:

2023-07-14

Transaction ID:- X903-FX033-XFX303

Support line:- +1(808) 556-8487

Hey Sherry Sampson, Personal Home Subscription Renewal

Exciting news! Your Norton Life Lockmembership has been renewed for a 5-year duration, starting from 2023-07-14, at a cost of 2023-07-14 at a cost of $403.03. We greatly appreciate your ongoing membership. Please note that your membership will automatically renew every 5 years unless you disable it at least 48 hours before the end of the membership period. If you wish to cancel your membership, please reach out to us using the provided contact information below.

+1(808) 556-8487

Item Description

Account:- Norton Life Lock PC Support

Tenure:- 5 Year

Payment Mode:- Auto Debit

Renewal Amount:- $403.03

Customer Info

Customer:- Sherry Sampson

Customer ID:- FX171392519

Register Email:- [email protected]

Important notice: This email is auto-generated. Please avoid replying to this email, as the inbox is not monitored. For assistance, please call us at +1(808) 556-8487.

Norton Life Lock @2023 All Rights Reserved

Our Mailing Address: 19040 Henry Mi United States

Unsubscribe - Unsubscribe Preferences

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• Jul 17, 2023
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This is the exact email I received. I have never used anything from Norton.

Order ID: T401-SM252-TSM225

We are available at +1(808) 556-8487

We've received your order.

Your Personal Home Membership Renewal

logo

Hello Sheri Miller , Thank you very much for your order.

Watch your mailbox for tracking information.

We hope you're enjoying your new subscription! Thank you for your recent purchase. Your valued patronage is sincerely appreciated, and we hope your experience with our service has been exceptional.

Order Summary

STATUS: PAID

PURCHASE ID: 401T25SM2

METHOD: Direct Bank

TOTAL: USD 425.25

IMPORTANT NOTE: You have only 7 hours to cancel or modify this order, for any modification, cancellation or any special request please call Support Center

Call us - +1(808) 556-8487

©2023 T25SM401 L.L.C All rights reserved.

5103 Farley Drive Fl United States

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• Jul 14, 2023
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Best Buy Geek Squaqd said I signed up for their service. They hung up when I called. I did not sign up.

Our government will protect their identity because these rats have right, and it will keep going on

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• Jul 12, 2023
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They make up order numbers and try to charge old credit card numbers, order number of original order AP141579711087- 294- 5265A2, they tried a couple months ago with a made up #, and on July 11th, 2023 they tried using order # AP1473955253 trying to charge an old Capital One CC number. This has happened 3 times in the last year, causing much stress and lost hrs of time on the phone with them, Priceless time at my age..

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• Jul 11, 2023
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This is being entered for a senior by a ScamPulse.com Representative

I got an email that said that I owe them $400 and I can get a gift card to pay for it. I don't owe them anything. I want ScamPulse.com to shut them down.

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