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Simply Sours

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Simply Sours Reports & Reviews (1)

- Rockledge, FL, USA • 19 h ago
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I initially decided to try their product so I ordered it once. Unknowingly, they subscribed me to a monthly commitment. When I saw the second charge I immediately attempted to cancel online, but was repeatedly redirected into an email/password verification loop that would not successfully complete. At that point I contacted them via email requesting cancellation, and after going back and forth with them several times they said they would process my cancellation. A month later I received an unauthorized charge once again. I contacted them again via email requesting cancellation of this unauthorized charge and requesting a refund this time. They said that could not refund because my cancellation was after the billing charge. I sent them the request that they confirmed a month prior and they replied stating they can not refund because they are a small business, but could offer a 20% refund of the charge. Unacceptable Business.

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