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Remark Green

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Remark Green Reports & Reviews (64)

I ordered masks from Remark Green from an Instagram ad. I took screen shots of every aspect of the offer. I got all the phony e-mails on the progress of my order. 5-10 shipping became 30 and I finally got a notice that part of my order had shipped. 2 months later the order finally arrived. I contacted Remark Green to get details on the shipment of replacement filters that I ordered and they claimed the masks I ordered did not come with replacement filters. I have screen shots of the offer, so can prove otherwise. I am now hassling with PayPal to get a refund for the products not shipped. This company is a complete scam. When I ordered my masks their site was completely filled with masks. It is not a website for promotional products. Guess they are waiting for the next big trend they can scam.

I ordered two butterfly mask on 4-2-20 I only received one they will not send me the other mask or refund my money I spent over fifty dollars for those mask all i ask is that they send me the other mask or refund my damn money

- Ocoee, FL, USA

Remark Green advertised customized mask for protection against Covid-19. Immediately after placing the order (4/17/20), I received an email informing that my order was confirmed. Seven days (4/25/20) later I received an email advising me that my order was almost done. Two days later (4/27/20), I received an email stating that my order was complete. Then, three day later (4/28/20), I received an email that shipping was delayed due to the Corona virus and to expect it a package in (14) fourteen business days.

I started doing more research on the internet and saw that many people were having the same issues. I also saw articles labeling the company as a scam. I ask my bank to dispute the purchase since I hadn't received my order. Within two weeks, Remark Green sent me a flimsy cloth mask that wasn't part of my order. However, this was unfortunately a point in their favor because it allowed them to establish a shipping order; even though they didn't ship my merchandise to me. In addition, they stated that I missed the deadline to cancel the order. If you look at the emails sent by the company and the delays, it appears to by design. The company gives themselves enough time and delays, that you will miss the cancellation. They lead you on and rip you off at the same time.

My order was placed on April 17, 2020. It is July 8, 2020 and I still haven’t received my merchandise and I am still attempting to dispute the charges.

They use the email: [email protected]


I ordered two masks with personalization in May which were never received. Forty some emails later just excuse after excuse and no refund. SCAMMERS Loss of $53.00 Recommendation : Don't buy form these criminals!

- Clearfield, UT, USA

I ordered 2 masks from them that were to have names embroidered on them. Ordered April 3 for $55.47. Never received. Emails say they are on the way but not.

Ordered mask on 4/11/20 from Never received product. inquired about product over 10 times. told was shipped and provided a tracking number but the post office reports it was never received by any post office just the label was created. Asked for a refund via email 3 times and never got a reply. Finally told my bank about it today to get my money refunded. Still no replies from the company.

I ordered a mask on March 29th for my mom who works in healthcare. The website says Californa and the bank charge was from Hong Kong. I still have not received the product. I have emailed multiple times and was given an invalid tracking number. They will not issue a refund and only offer 20% off another order.

I saw an ad on Facebook and the masks looked cool. I researched the company website and it stated they were in Houston, Texas. I DID NOT want to order outside the USA! I started receiving emails stating they were very busy because of COVID and slower to process orders. After a month and a half, I received a shipment notification that was coming from CHINA! It took almost another month to receive my mask! Within days, one of the cheap plastic pieces to hold the filter in place fell off and was lost. The mask itself is cool-looking. I am going to figure something out to cover the whole for the lost piece, but I am furious they misrepresented the country of origin. It's their fault I need to wear a mask in the first place!

Bought $80 worth of masks in April and now two months later stuck with a bogus tracking number. I have tried several times to get a refund and cancel. They will lie to you and tell you can’t cancel with the products in production. You can only refund when sent back... but you never get your item! Scam scam scam! They did send me a disgusting mask that smells and I didn’t order. It’s so gross I threw it away. There was no way to even send it back! This company needs to be sued for theft and falsifying goods!

payed 77.50 on 2 masks says it shipped out on may 10 the ups tracking number has not moved now it is june 12 i have call and wrote many times with no luck i have never had this before with them so pissed , now i am going down to ups and see what they can do with the tracking number i have i would never had spent that much on mask but they were cool looking i am not going to let this end i want my masks or my money back and there is no address for them if anyone knows post it

I ordered 3 masks and filters on 4/25/20 and have still not received the items. I was charged $46. I have emailed them 4 or 5 times and they continue to send email saying it should ship any day now. I started doing some research and found out that this company is scamming people out of money and no one has received their orders.

- Tallahassee, FL, USA

Due to the fact that it is mandatory that we wear face masks when we return to work, I decided to purchase some reusable cloth face masks. The company, Remark Green, was advertised by someone on Facebook and was one of the few organizations that had the face mask design that I desired. I ordered masks as well as replacement filters for the masks. The order was placed in April 2020, and my Debit Card was debited a couple of days later via Pay Pal. Approximately two weeks later, Remark Green sent an email indicating that the handcrafted masks were done. On the following day after receiving information that the masks were completed, I received an email indicating that due to the pandemic there would be a shipping delay. One week later after receiving information about the shipping delay, I received an email indicating that the masks and filters were on the way, and a tracking number was provided. As of June 8, 2020, I have not received any of the merchandise that I ordered and paid for. I contacted Remark Green toward the end of May to determine where my package was. I was not aware that my package was coming from China. A couple of days later, a Customer Service Representative sent an email indicating that my package has shipped and is on the way. Shortly thereafter, I received an email from another Customer Service Representative who indicated that the shipping agent was contacted to expedite delivery of my package. It is the second week of June and I have not received the masks and filters that were ordered in April. It is a shame that people spend their time and effort at ripping people off during a time of crisis rather than investing their time and effort in helping their fellow man.

- Dittmer, MO, USA

I purchased 12 masks from this company on 9April2020 for my daughter and her coworkers to use in her medical clinic. I looked on their website a few days after the purchase because I hadn't received an email from them. I saw that the processing time was only supposed to a couple of days and emailed them inquiring the status of my order. They emailed me back and said they couldn't find my order number in their system and had no record of me ordering anything from them. I sent pictures of my confirmation number from when I purchased and my bank statement showing a company by the name of LUSHGOODS taking out the correct amount of money for this purchase. They emailed me back a few weeks later finally with a tracking number saying my order was on the way. I finally received a package with an address of Peter 148-08 Guy R Brewer Blvd Jamaica, NY 11434. When I opened the package up, there was only 1 mask in it. I then emailed them again and asked about the rest of my order and the woman that emailed me back stated again that my order wasn't able to be found in her system and asked me to send supporting documents and pictures of what was received along with pictures of the packaging as well. This has been so frustrating because these were supposed to be received according to their website within about a 2 week timespan. I was just trying to do something good for my daughter and her coworkers and it seems like I got screwed out of 11 masks and the money I spent on them.


I bought my mask and filter back on 04/04/2020 and today is 06/05/2020 and I still do not have them the tracking number I was given says the are in NY and they have been there since 04/28/2020 this company is a scam from the word go


I ordered 2 masks on june 4th. Havent recieved anything from them one month later. Sent email and they apologized for the delay. They send me notification of mailing with a really long tracking number and stating it's been stuck in NEW JERSEY somewhere since May 10th. I will be sending another email and contacting my card company for a refund.

- Riverview, FL, USA

**this is another email the company, Remark Green, uses; [email protected]**

The below email is the standard email I receive EVERY time I reach out inquiring as to the status of my order:

Hannah Thompson (

May 22, 2020, 2:18:27 PM GMT+7


Thank you again for supporting our products. We highly appreciate your continued support, especially during uncertain times like this.

During the epidemic of the coronavirus, our shipping partners, USPS for instance, have taken extra precautions to protect their employees from COVID-19. As a result, there will be an overloaded circulation of goods as well as a shortage of personnel and postmen. We sincerely apologize for that.

At the time being, we are doing our utmost to ensure as little delay as possible to you. The tracking number will be updated to you automatically via email once it is available. Please allow us some time to process and deliver your order.

This is a difficult time for everyone around the world, but together we will get through this crisis. From our family to yours, we wish that you stay healthy and safe.


Hannah Thompson

Customer Service Representative

DO NOT ORDER FROM THIS PLACE! anything! I ordered 3 masks and filters. I might as well have taken my money and flushed it. They like to send you updates at where the are in the production of your order. Once they create a shipping label you never hear anything from them ever again unless you email about your order. Then they apologize and send you a promo code to save money on your next order. Like i am going to order more items from a company that complete the first order. Going to file a complaint with my credit card company. I have all the emails they have sent me. I really needed these masks.


I ordered 4 mask in April, it’s now June 3,2020. I emailed at least 8 times and I saved every email. They apologized for the delay and offered me a discount code for my next purchase when I haven’t gotten the original order. The company is a scam. I finally got a tracking number saying my product are in Jamaica Newyork but I still don’t have my products. Will file a dispute with my credit card company.when you go back to check the page it says error page not found. I screen shot my entire transaction and email from April to may 25 the last correspondence I received from them.


Offering masks to combat the COVID - 19 Pandemic. No masks received, shipped or refunded.. Numerous emails to [email protected].

Same email response.. same "shipped but wait for tracking number" .. Order #15113 placed April 23rd. Always response from Emma Lincoln (

I ordered a mask April 12th and have not received it still. I have emailed this company several time, the most recent being May 25th. I requested a refund, and have not heard from them. The shipping tracking information is very confusing, and when I pointed that out to them all they could do was offer me a discount on my next purchase. I think NOT I haven't gotten the first order.

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