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Purely Organic Cosmetics

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Purely Organic Cosmetics Reports & Reviews (45)

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DON'T BUY FROM THEM!

We ordered the free trial, I didn’t like the product. Then I didn’t realize I had to call before 14 days and on the 15th day they sent 3 charges over $80 each to my bank. I called them to sort it out. They removed my subscription, but would not refund me the 3 charges. This is a SCAM!!! Stay away!!

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I came across an advertisement which was presented to look like a news story on yahoo.com but it wasn't a news story at all. It offered a 14 day free trial, just pay for shipping. I thought I would order the product for my wife to try. The offer was for one item but when I went to check out there was a second item included which I did not want and couldn't find a way to eliminate from the order. I even tried to cancel out the order but it would not allow me to do so. If this was a free trial with only shipping cost, why did my credit card bill show three separate items? So I just paid for the cost and decided that this was the last time I would order anything from this company. Just before Christmas I received the product which my wife has yet to even open. She is in chemotherapy and her skin is showing the ill effects of the treatment. I was billed $12,34 on my credit card on 12-18-17 and thought that was the end of it. However, when checking with the credit card company on 1-17-18 about an expected doctor charge not yet billed I discovered that there were two additional charges from this company on 12-31-17 and again on 1-1-18 for $89.95 and $88.98. While I was on the phone with the credit card company they tried to make a call to the merchant which went unanswered by a live operator at the company. So we initiated a dispute and I decided to call the next day on my own. The following day my call was answered quickly but I was told to call back with the credit card folks on the phone. I tried again and placed a conference call from my office with the Citibank rep also on the phone. This call was answered and we began a 25 minute marathon conversation in which the Purely Organic representative kept saying I had to cancel within 14 days of ordering or it would automatically subscribe me to buying product on a regular basis. I didn't see any mention of this on the website when I decided to try the product. If it was there at all; it was well hidden. Additionally, the product was shipped with an invoice dated 1-17-18 and received several days after that. How can I even make a decision to cancel a trial when I haven't even received the products I was trying? The customer service representative said the 14 day free trial started on the day of order not on the day I received the items. Purely Organic finally agreed to refund the orders and cancel any future orders but only after trying to negotiate for lesser amounts; starting at 75% and working down to 25%. But apparently they decided to try and fool me again and on the same day as our conversation ran two additional charges for $89.95 and one for $4.95. This is downright criminal practice and this company should be held accountable for it. I have just started to fight the newest charges.

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- Loves Park, IL, USA
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I saw an add; not generally interested; however did this time and so sorry about it. I liked using Discover as they are great when a charge is inaccurate; but they only use VISA. I purchased one and the website would not like you proceed unless you purchased an additional serum. That should have been the red flag; The purchase was to be a total of $12.34 for shipment + the eye serum and a charge they never tell you about for repeat orders; I didn't want [making build on charges]. Then started receiving calls from "Jordan," heavy accent/Spanish??? from 888-546-1025 wanting me to give him my CC so he could proceed with the purchase; he wanted to give me a free one as the website would not let me back up and spell my name correctly [typo]. "For your inconveniences we are sending you another 'free' container of purely organic, so your total purchase will be $9.95, so I will need your CC # and the code on the back to send out." I told him I would not give him my CC#; he was pushy and insistent or he could not put my order through. I called the customer service line who told me my cost, and Jordan kept calling me. I blocked his number; yesterday a call came through that said it was John; we have your order, but we need to process it, give me a call back, but it was a different number not connected to purely organic, and he left the message to call Jordan's number; the number which I blocked. I called it, and thought I had dial the wrong number, so I read the vm transcript and figured it out that it was Jordan's number, so apparently he had asked a friend to call me, since I had blocked his number.

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I ordered a $10 sample products from this company of skin cream, and when I went to check out my total was $20 which included an eye cream I did not want. I thought fine and paid it. Then 13 days later they charged me $90 on my card. When I called the company about it they said that somehow I had agreed to the subscription if I didn't cancel within 14 days. However they charged me on the 13th day and there is no way to get back to the website, they never sent me any kind of email confirmation with a phone number that I could call to cancel. I finally had my bank remove the charge, and then the company hit me with another $90 charge the very next day. This is a total scam.

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My mom received a message for a “free trial” of pure eyes and release cream from Purely Organic for just the cost of shipping. She read all of the fine print and understood that it was $4.95 shipping for both items. I get purchase alerts and noticed that there were 3 charges $4.95, $4.90, and $2.49. We received the box and there are two items. My mom was charged $2.49 for an unknown reason. We tried to contact them for several days but they were closed due to an electrical outage. In that time I got another notification of two charges from this company for $89.95 and $88.98.

The “free trial” was 14 days and in the link in the email she used said you could not cancel until you received the product and the trial started from the date received. Well from the date we received it till today is 4 days. However it was 2 and 3 days after we received the products that they charged the $89.95 and the $88.98 for a monthly plan. When she called them today for a refund because she still had time on her “free trial” according to what she read. They stated to her on the phone it started from the ORDER DATE NOT THE RECEIVED DATE and they will not refund us. DO NOT ORDER FROM THIS COMPANY!

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