Puregem Reports & Reviews

Puregem CO Reports & Reviews (76)

I received my item and it was nothing like the description so I emailed the company to return
I did not receive a response until after I returned the items to the address on the package
I then got told a different address and that I would not be receiving a refund until it arrived to this address they finally stated in the email
Not only that I had to dispute one charge on my credit card as they did 2 charges
STAY AWAY FROM THIS COMPANY AS WHY DO THEY HAVE DIFFERENT ADDRESSES

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The item I ordered took ONE MONTH to arrive.
The cost for returning the sandals to: Po Box 37618, Winnellie, Northern Territory, Australia, 0821 is more than the cost of the sandals.
This is a scam. The Return Policy is ridiculous. Whatever anyone orders from this company should know this up front, NOT hidden somewhere on the website. NO ONE will be able to afford to return the items ordered!
In essence, you have NO return policy. NO ONE will return anything ordered.

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I agree with every single review and complaint that I've read here. These people are scam! I just reported them to the Australian authorities. I suggest that you all do the same. Here's the web-site: https://www.scamwatch.gov.au/report-a-scam - Australian Competition and Consumer Commission

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+11

Hi Nadejda,

I'm very sorry to hear that you haven't receive yet your order. We want nothing more for our customers to receive their purchases!

I'm checking with the courier regarding your package. I have sent you an email about this matter, please check.

Best regards,
Sarah

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Puregem CO or Puregemco - the largest scam I've ever seen! Stay away from them!
I don't understand how Australian government allows them to stay in business!

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Horrible company, complete scam. I purchased a pair of sandals which came in a plastic bag. As soon as I open the bag, the smell was something that I have never smelled before in my entire life. I don't know if it's the shoes or something that came from China or whatever but it is the most disgusting smell ever. They don't fit right, play slide, they feel like soft cardboard paper. I can't send them back because it's more expensive to send them to fake Australia/ China. Throwing them and the garbage is a much better idea. I wish there was a way to shut them down but unfortunately us little people can't do something like that. Please don't order from them, they're scam artists.

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Hi Amanda,

I'm sorry to hear that!

Have you tried to contact our Customer Service regarding the issue? I'd be happy to resolve the problem, please contact me directly at [email protected].

Best regards,
Sarah

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In the middle of 2020 I ordered a pair of sandals - the same ones that other people are referring to as 'junk'. After quite a long wait I received some sandals but they were the wrong colour. After leaving messages on several occasions, I received no reply or acknowledgement. After reading the multitude of bad reviews (I wish I have read them before ordering), I decided it was better to keep the shoes rather try and have them replaced and possibly ending up with nothing. I also saw the same shoes on Wish for quarter of the price. Now the end of March, 2021 and still no reply from Puregemco. Buyer beware!

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This website is the biggest scam! They do not show a phone number nor address on their website because they are a BIG SCAM!
They say that you can return items, but they never reimburse you the money. Also if you want to return something, you have to pay expensive shipping charges to Australia. The shipping charges to Australia are more expensive than what the product is worth. All their products are very poor quality and made in China.
They take a long time to ship because their products are shipped from China. They provably make they item as they get the order. They take a long time to ship.
They are just horrible!

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Hi Marilou,

Sorry to hear that you're unhappy with your purchase!

We'd be happy to refund or send a replacement if you received a defective pair. We just need some pictures to review.

Please contact me directly at [email protected] to assist you personally.

Best regards,
Sarah Manager of Puregemco

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I ordered two pairs of Orthopedic shoes in January. It's now mid-March I haven't received my shoes. When I email them somebody name "Candise Smith," replied due to the Pandemic my items were delayed. I just placed a dispute with my credit company. These folks are in China, not Australia their site is FAke and they are Scammers. Be aware.

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Hi Ariar,

Sorry to hear that!

Due to pandemic tons of orders gets delayed, because of shipping issues and lack of manpower.

I'd be happy to resolve the issue but unfortunately you already disputed it.

Sorry for the inconvenience.

Best,
Sarah

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I ordered these shoes that were to have orthopedic support, bunion support and these shoes have no support and feel as though they are made from fake material. I am going to my bank to get a refund for misrepresentation of the shoe. It would cost too much to mail back to Australia. didn't know they came from there.

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Hi Ellen,

Sorry to hear that you're unhappy with your purchase!

I'd be happy to resolve the issue, please contact me first at [email protected].

Best,
Sarah Manager of Puregemco

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I ordered product that I never received. I reached out to PureGem and after several emails back and forth, the rep responded, “ Have you tried contacting your local post office on how they delivered your items? Once the courier has the package, issues like these are beyond our control.”
I checked with my post master who stated I needed a 20 digit courier number instead of the one PureGem sent. PureGem eventually sent me the digits which I took to the post master who told me the package had been delivered. Now, I’m asking for my package from PureGem and the post office and neither were being accountable. I have experienced this issue before, no more than 2 or 3 times, and each time the company replaced my order. NOT PUREGEM, they did not offer to send me another product, or resolve my issue in any way. From now on, I will not order from them, but stay with those companies who valued me as a customer. I ended up spending money with another company to get the same product. I don’t have money to waist, which is exactly what this situation caused me to do.

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Hi there,

I'm very sorry to hear that!

I'd be happy to resend your order for free, please contact me directly at [email protected].

We want nothing more for our customer to receive their orders!

Best regards,
Sarah Manager Puregemco

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I didn't mind the very long wait time for my jacket to arrive, because I wasn't in a hurry. But the beautiful silky clothes that they post on their site are nothing like the nylon, melt-in-the-sun quality that I received. They do NOT accept returns for any other reason than quality - not delayed shipping, wrong size, or anything else. Since I was unhappy with the quality, I was allowed to return it - as long as I paid to ship it to Australia! If you don't believe me, here's their return policy: https://www.puregemcofitnessapparel.com/pages/returns Review posted Feb. 2021.

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Hi SLY,

I'm very sorry to hear that you're unhappy with your purchase!

Sarah here Manager of Puregemco.

I'd be happy to resolve the issue you have, please contact me directly at [email protected].

Again I'm very sorry for the inconvenience.

Best regards,
Sarah

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I received today, finally, the orthotic bunion correction shoes I ordered and I am very disappointed with the quality. They appear to be made from cardboard with zero support. I deem this is a SCAM SITE and the products are a piece of junk!

Buyer beware...

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I ordered one pair of shoes and was duped and badgered into buying a second pair. Horrible quality and horrible fit. They are junk. Tried to get my money back and was asked to send a picture of the shoes and had to wait WEEKS for the second pair. By that time they said "too late" and I now need to send them back to Australia from Wisconsin USA. I have tried to put a review on the PUREGEMCO page on Facebook, Instagram, it just won't let me. I have nothing and they have my money. I am really upset. Never again!

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+11

Hi Kathy,

I'm very sorry to hear that you're unhappy with your purchase!

I'd be happy to resolve the issue, please contact me directly at [email protected].

We're very sorry for the inconvenience.

Best regards,
Sarah Manager Puregemco

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I'm still waiting on my shipping order number and I haven't received it yet and I keep getting sent automated emails . I really hate getting scammed on the internet

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Hi Stefanie,

I'm very sorry to hear that!

We want nothing more for our customers to receive their orders!

I'd be happy to check your order, please contact me directly at [email protected].

We're very sorry for the inconvenience.

Best regards,
Sarah Manager Puregemco

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I order 2 pairs of tennis shoe. Havent received them and now I cant seem to track them. This site is a SCAM and Im going to take this to the authorities.

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Hi Renee,

Sorry to hear that!

I checked your order and the order was delivered after you posted a review on this site, https://t.17track.net/en#nums=SF6043069212792.

Our shipping time is available in our store.

Best regards,
Sarah - Manager Puregemco

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I ordered fitness apparel on Oct.16th. Two months later it has not been received. I emailed them several times by email about the order, Absolutely no help and they refuse to refund my money. STAY AWAY FROM THIS COMPANY. Should be named Purescam!

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Bought orthopedic shoes? They are pure junk a ripoff! Wanted to return. Would cost me almost as much as shoes. False advertising. These shoes are flea market quality. They did not even come in a box. Stay clear of this company!

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Hi there,

I'm very sorry to hear that!

Please contact me directly, I'd be happy to resolve the issue.

[email protected].

Best,
Sarah, Manager of Puregemco

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SCAMMERS! From my order #40400 -
large CAMO BODYSUIT and large PINK GARTER LEGGINGS never arrived! Thats about 60 or 70 USD (which amounts to WAY more for me) they WONT respond, they WONT refund me and they WONT send my orders! Ordered way back in April and they still won't do anything about my 2 items.

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This company is a SCAM. I wish I had done my research. After waiting 6 weeks, getting wrong tracking numbers, blaming the delay on COVID, they finally told me the tracking number shows my parcel was delivered 3 weeks ago and that I should check with my postal office, also stated that once shipped they have no control. Only problem is, the address was in Australia when I live in Canada. It is going to be interesting how they will explain this one. I have asked for a refund but I suspect they will not return my emails. Will keep you posted.

DO NOT BUY FROM THIS COMPANY! POOR WAITING TIMES, POOR CUSTOMER SERVICE AND FROM WHAT I HAVE READ POOR QUALITY PRODUCTS!

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Buyer beware! Website is real. Promises of totally amazing products. They'll take your money and send you fake tracking numbers leading to scam couriers. Their website claims they are in Northern Territory of Australia yet tracking number led to French postal service. Despite attempting to contact via Messenger and Email, I have failed to either receive my goods or valid tracking number. Yet receive numerous emails from "Candice Smith" with further discount offers. I have claimed a dispute with my bank as their refund policy is not honored. If you have purchased anything, I would suggest you do the same.

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Puregem CO Contacts

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37618, Winnellie, Northern Territory, Australia, 0821

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www.puregemco.com
puregem.co
puregemcofitnessapparel.com

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Puregem CO

Puregem CO Reports & Reviews (76)

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