Pure Isolate CBD Oil Reports & Reviews

Pure Isolate CBD Oil Reports & Reviews (21)

- Rochester, MN, USA

Scammer's phone 8557101411
Country United States
Victim Location MN 55901, USA
Total money lost $5.99
Type of a scam Online Purchase

I received an email advertisement for a free trial of Pure Isolate CBD oil. I followed the link in the email to order the sample. In the instructions, I was offered a second sample of Pure Isolate Nighttime CBD oil. I did not click the button to add that sample to my order. My order included the free trial and a $4.99 shipping fee. After completing the order, I noticed on the order confirmation form that they had added the sample of the Nighttime CBD oil (even though I had not selected that), with an additional $5.99 shipping fee for that product.

Once I saw that they had added a product without my request , I and essentially doubled the fees charged, I suspected that this could be a scam in which the sample order automatically includes a monthly autoship order at full price.

I went to the Terms and Conditions statement and read it carefully. Sure enough, it stated that my order included a 14 day subscription, and that after 14 days, I would be charged $92.59 with a monthly autoship arrangement.

I immediately emailed their customer service email ([email protected]). I requested that the order for the Nighttime product be cancelled as well as the monthly subscription. My email was returned undeliverable with this error message: "Message not delivered

Your message couldn't be delivered to [email protected] because the remote server is misconfigured. See technical details below for more information." The technical details referred to were at this link: https://www.namesilo.com/Support/Email-Filtering.

I then called the customer service phone number given on the website and the order confirmation (855-710-1411). I got a recorded message stating that the number was not in service.

I then went back to the website to look for a mailing address. So far as I can tell, there is no physical address posted on their website.

At this point, I see no way to reach them to cancel the autoshipment that will occur after 14 days, which will result in my card being charged $92.59. I will continue to seek assistance in blocking that order before the 14-day autoship occurs, and in cancelling the monthly subscription as well as the Nighttime product sample.

I did receive the products in the mail a few days later. There is no return address given on or in the packaging. The defunct phone number and the email address that bounces back are the only contacts offered.

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