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Product not as advertised / displayed on website

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Product not as advertised / displayed on website Reports & Reviews (20)

- Fort Lauderdale, FL, USA • Mar 02, 2026

2x Fanyil We The People 250 × 2

250th Anniversary Limited Edition.

A high-quality, engraved crystal decanter with a Liberty Bell stopper.

It is missing the cap.

It does not look like anything I ordered!

It's like you slapped a label on the bottle.

The product I received is significantly different from the item advertised on your website. The advertisement depicted a high-quality, engraved crystal decanter with a Liberty Bell stopper. However, the item I received is a low-quality glass bottle with stickers applied to the exterior. As the product is not as described and does not meet the quality standards promised, I am requesting a full refund not a $30 partial refund.

- Pompano Beach, FL, USA • Oct 09, 2025

The company sold me a tripod for a cell phone and it was advertised through a video. What they shipped me was not what was advertised and completely different. I contacted them and they offered me $2 back and to keep it, which is insulting. I wanted a full refund and they could send a label to get it back. They wanted me to ship it back to China for a full refund, which is not acceptable given it was their fault. Fraudulant company they also go by the name of Spiritukal

- Miami, FL, USA

Online store sold an Item described as a knit sweater and sent a defective item made in China made out of a sweatshirt. The item not even had buttonholes and requested me to use a scissor to open the buttonholes. It is a scam using nice pictures in Instagram and selling crap sent from China. This account should be blocked from Instagram

- Hollywood, FL, USA

Ordered 2 pairs of shorts and one shirt. The shorts look nothing like the photo. The shirt looks like the photo but is too big and fabric is not to my liking.

I want to return. Even though the website says returns are accepted within 30 days, they do not make it easy. They are offering first 20%, then 25%, then 30% - saying I can keep the products. I don't want to keep the products. They said I can return them but will have to send to China. The cost is $50-$75b for a small package. I have counter offered 50% return.

- Delray Beach, FL, USA

Onuia sells luxurious bath towels, I ordered their bundle package, the towels arrived and they were anything but luxurious. Super small, not soft, smelled horrible, and looked nothing like the product advertised. I tried returning them, and they kept telling me I could take a 10% refund and keep the product, than 15% than 20%….. as soon as I mentioned contacting the better business bureau they immediately issued a refund and said I could keep the towels. They are clearly scamming people.

- Farmington, NH, USA

They offer a drone on facebook. They have videos and a pictures. When you receive the drone it isn't what was adveritised.

Then after you contact them they tell you that the advertised drone was just to show you what drones can do. They tell you that they send you something to get you started. A 25 dollar drone. If you complain more they offer you 50% Off. If you still complain more they will offer you more.

THIS IS A COMPLETE SCAM!!!!

- West Palm Beach, FL, USA

I purchased silk socks that were on Minopia , at $ 17.00 a pair and they delivered a sub product , not like the image I purchased from , and what they shipped me is sold on Temu for 7.87 for 9 pairs

Ive seen all over Tic Toc these milkmaid corset dresses from a seller called Adorella. I finally broke down and ordered 2 dresses as they looked beautiful and were a very good price. I recieved the order 3 weeks after placing and when i opened the package i couldn't be more disappointed. the dresses looked like a toddler made them. wrong colors, not at all the product i ordered. I have tried reaching out to the company for a return several times but have recieved no response. I did do a little digging on this company and have come across multiple people with the same issue and think the company is a total scam. I just want to return these horrible pieces of fabric and get my money back.

- North Port, FL, USA

They advertise a purse I have been looking for everything looked legit so I ordered 2 Weeks later it arrived and what they sent me was definitely not what I purchased I emailed 3 times and 48 hrs later I never heard back from them

- Miami, FL, USA

Online, the Dresses look great and very discounted prices. Shipping was taking forever so I emailed support, and no one answered. Randomly they charge you 29.99 a week or so after initial

Order without permission. The dresses are complete trash and look nothing like the website, because they steal pics and designs from other sites. Their versions are absolute trash, and look nothing like the site advertises. No one will respond to support messages. Is a complete scam site, RUN.

- Bayamon, PR, USA

They advertised the Squishmallows Advent Calendar 2024 (plush dolls) with pictures and videos. They advertised in Instagram as if they were an American company, with American people, unboxing, talking and showing the complete Advent Calendar. They charged my PayPal account $53.79, on November 15, 2024, including “VIP Shipping” and “shipping insurance”. Parcel status provided doesn’t make sense and appeared to be fraudulent. Then I looked for the promotions on their webpage and the videos I saved on Instagram where they advertised the product and noticed they deleted all the advertisement and videos where I bought. And the company name were no longer on Instagram. I realized it was a scammer company. I contacted customer services and they told me the original parcel center was Newark, but the tracking infoirmation provided said the pakage allegedly kept moving every three days or so. At first, I contacted customer service 2 times and they answered that they asked the carrier to expedite transportation speed. I contacted them because the tracking information looked weird and all the promotions were deleted. Then they provided a differrent tracking inormation to PayPal. Saying the pakage was sent from Taiyuancity, China. After that, I tryed to contact customer service but they stopped answering my messages.

On December 20 2024, I received a counterfit, fake, very little, cheap made plastic little things and the box has a fake squishmallows carton glued on top of a different but also fake and cheap made carton supposed to be from the squishmallows Advent Calendar.

I was supposed to receive 24 bigger original squishmallow plushies.

This company have fake online shops, advertising different original products in social media to lure shoppers into parting with money and sensitive data. This site has no connection to the products they claim to sell. After trying to dispute the charges, they sent a counterfeit, totally different material, very small and cheap version of the product advertised. They are organized and know how to delay or pull back the disputes make to services like PayPal.

They have some contact information from the UK, China and Nashville, but I'm not sure the US address is real.

- Vero Beach, FL, USA

This "scam" is all over Facebook as a family business (leather purse making) going out of business. I went straight to their website and they appeared legitimate. When I got the purse, it was not real leather, it was not made properly, it smelled like dead fish on the inside, and the lining did not fit properly. After one use, the purse is already falling apart. It clearly came from China but they show people making the purses that are not Chinese.

- Troy, AL, USA

I ordered 4 jimpsuits from this site .

I paid almost 400 dollars.

Within 3 months inreceived one jumpsuit that was nothing loke pic on site.

I never received other 3 items.

Business kept getting me run around

Oct.28 send my same jimpsuit i received before.

Prior to. Oct.28 order receive 2 more of same jumpsuit.

I repeatedly keep.emailing asking about 3 different jumpsuits i had ordered.

Kept giving me run around.

I asked for my money back since never received other 3 jumpsuits.

I received email asking me to make positive comment about their site and i would get another jumpsuit.

This was an attempt to.mslead other customers

I notice several did do above .

They would never post pic of their item reveived because it doesnot look like item.in website.

I keep getting automated messages .

Someone would look into it

- Homestead, FL, USA

They advertise the product is made in the USA(it's made in China) 90 day refund policy.Free shipping 3-7 days(took 4 weeks). Also, it's 100% polyester not what they advertise. They don't want to refund my money. They told me it's to expensive for me to ship back to them.

- Lake Worth, FL, USA

I ordered Christmas wrapping paper which appeared from the ad to be a large roll of paper. After about a month, I received a 2x2 ft piece of what looks like it was an enlarged piece of photo copied paper.

- Orange Park, FL, USA

Purchase of low quality without quality control, no customer service available, no phone call responded, item received but not meet criteria of good quality safety hazard. Refund policy no clear from beginning using loophole to force you keep product without option to disputed or get your money back.

- Miami, FL, USA

On August 9 I placed an order for Biancat™ NosaNova Nose Sculpting Device priced at $24.97, plus shipping $5.99, Total $30.96. Instead I was

charged $38.70 on August 10. Wrong device was delivered August 28. I contacted them regarding wrong item sent on 9/7, after trying to figure out how to use it, since it came with no instructions and looked different from the original purchase. The original Nose Sculpting device has EMS Technology & 10 different frequencies for electrical stimulation. The one sent to me is only a nose clip without electrical stimulation as advertised, no frequencies, nor EMS Technology. They responded that they could do nothing about it as they claim I contacted them 10 days after receiving the item. Therefore, I was overcharged and ripped off sending me a cheaper version of what I ordered. This is their company information: Jazzmok Limited ?Unit 616, 6 / F, Kam Kam Industrial, 135 Connaught Road West, Sai Ying Pun, Hong Kong

- Hialeah, FL, USA

The websites ad has been posted all over tiktok, ive been seeing it so much of them advertising a camouflaged sweater, and when you click to purchase it takes you to their website. So i ordered it and when i recieved it it was not the same sweater at all that they had advertised on their videos on tiktok or the photos and review photos on their own website. There is so many identifiable items showing its is notnthe same sweater. The inside of the hoodie does notnhave the same print of camo instead itnis just white. The color is totaly off and so faded. The end ofnthe sleeve is so much shorter and the quality is soooo thing and the fabric is cheap quality unlike the thick material that was advertised. They sent me a wish looking cheap sweater. And when i comment on the ads to warn othernpeople the video gets taken down or my commentsnget deleted.

- Lake Worth, FL, USA

I found them on Google Shopping. I was attempting to purchase Nike Dunks for my son. The website said they were shipping out of California. They said my order was shipping for about ten days. I never received a receipt, just an order confirmation with a link to the USPS tracking. It never left Jamaica, NY, so I called my cc company and disputed the charges. As soon as I did that, they emailed me to say my order was to ship soon (2 to 3 days). I said via email "do not ship me anything, I want to cancel this order". They shipped the fake Nikes anyway. First, they begged me to drop the dispute. Then they offered 40% refund and I keep the shoes. Now they are demanding I ship them to Vietnam at my cost for a full refund. I said no way.

- West Palm Beach, FL, USA

This company is using other photos to advertise merchandise but that is not the items you are receiving in the mail. Many others have wrote reviews about this exact same item. When reaching out to the company about the products they request you pay shipping to send the item back to the UK which is half the amount of your purchase. They state after they receive your item they will refund your money back. Being that the items are always shipped out knowing they are not the quality of their online items they are scamming many people. I read reviews on Trustpilot and they are all bad. They have the business page set up through shopify and are illegally selling products they the do not hold in stock but replicas

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