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Sharing is caring! Having problems with Use ScamPulse to make a complaint Reports & Reviews (4)

• May 28, 2022

Smith Prepaid $100 Visa prepaidgiftbalance are compromise on activation

I purchased a $100 prepaid Visa gift card at Smith’s Food and Drug. On the receipt it shows activated. When you try to use it in-store on 5-16-2022 and it didn’t work. We tried to register it online at and the card comes up invalid.
I called 1-888-853-9536 prepaidgiftbalance for help from Customer Service. The message stated you will get a new card before I even talk to Customers Service Rep. In other words, they knew that cards are compromised. I’m not sure why they are letting retailers Activate their compromised card numbers in stores.
I talked to someone at prepaidgiftbalance Customer Service and they tell me they will send a new card in the mail. So we got a replacement card yesterday 5-27-2022 with my name on it. We tried to register the new card on and someone used it at Albertsons on 5-18-2022 for $99.95.
That prepaidgiftbalance phone number is a joke. I call that number from 12 P.M to 5 P.M. I was on hold a lot and 5 representatives hung up on us. A few times it’s transferred to ReliaCard ( AKA U.S. Bank ReliaCard) which tells you there are 1000 customers in front of you waiting for a Representative, I call back then 185 customers waiting for a representative, and I call back 216 customers in front of you.
When I did get a representative from overseas they ask for 8 digit number on the back. Which the new card does not have and they hang up on you. The in-store Visa card has a barcode on the back. The one sent by Customer Service does not. After the 5th hung up from the representative I ask for a Supervisor. She helps me but I’m denied supervisor again. I have to refer to the 8-digit number on the in-store purchased card to get assistance.

She said that I can dispute the charges that are made. So I answer some questions over the phone then she tells me I have to Mail the Card Holder at PO Box 551617 Jacksonville, FL 32255 or fax it at 855-532-8180 if I want to have the disputed charge reversed. If we Don't do that we get nothing. It’s a big scam that cardholders have to go through because their card numbers were compromised before purchasing. If it’s a inside job they can find out when the cards are instantly activated and use the funds.

These cards should be pulled from retail stores.

If you look at these websites other customers have had the same problem. has customers experience of this prepaidgiftbalance cards!

• May 10, 2022

Initial means of contact Not applicable Fraud/SCAM

This is a fraudulent/ scam gift card company. I can't believe retailers are carrying this product and this company is getting away with fraud. If you buy, receive a gift a giftcard issued by please be aware that they you will not be able to spend it. They cancel all transactions and illegally steal money that consumers have used to purchase the gift card. Avoid fraudulent company.

Victim Location 91331
Total money lost $100
Type of a scam Phishing

After reading several reviews of the same situation as my own, it is clear that this company steals the money from the gift cards you purchase by creating a fake transaction and claiming somebody from another state/location had registered the card before you and spent the money the day you bought it. Then, they ask you to fax your personal information (Drivers License, Social Security Card, etc) and that they will call you back or help you out, but they never do. It is theft and a scam through and through. I wouldn’t be surprised if they also do identity theft after getting your personal information.

Victim Location 92688
Total money lost $100
Type of a scam Online Purchase

We received a $100 gift card from our grandmother. She provided the original receipt and when we tried to use the gift card it was rejected. We contacted the store that our grandmother used to purchase. It was purchased at a Ralph's in Encino. We spoke to the Ralph's manager and they told us the card was loaded and that the gift card company issued a faulty card. We wanted to make sure that this was accurate so we went to another Ralph's and we were given the same answer. We first contacted around December 27, 2019 and spoke to a few representatives who told us it is not an issue on their end. We spoke to Ralph's again and they told us again that the issue was with the gift card company. We spoke with Kristy who advised us to fax over the original receipt, and the front and back of the gift card, which we did. She told us she would get in contact with us as soon as she received the fax. We waited a week and no contact from her whatsoever. We called back on January 9, 2019 and spoke with Cynthia who told us to go back to the store and talk to the manager, but there was no point in doing this because we went twice and nothing was resolved. The situation escalated and we spoke with the supervisor named Steven, who was no help at all. He told us the same thing to go back to Ralph's, we asked him to to speak with Ralph's on their end he said there is nothing he can do. What was the point of having us fax the information to them if they were going to tell us to go back to the store again? This company is scamming customers with gift cards. This is how they make their money.

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