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Online Retailer Scam

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Online Retailer Scam Reports & Reviews (1861)

- Doylestown, PA, USA
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Company advertises on Facebook showing clothing that they say is made in South Carolina. When I received the confirmation, I realized it was not. I researched further and found that this company is not a US based company and the merchandise is not as advertised.

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- Pottstown, PA, USA
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This site is a scam, my son ordered a gift for me and I emailed them right away to cancel and they keep sending me the same message. The order has not shipped, therefore can be cancelled. I've sent several emails (there is no phone number) and they just respond with the same exact message

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- Tunkhannock, PA, USA
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Realized the mistake as was leaving the purchase.. no information to contact the scammers.

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- Bronx, NY, USA
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The delivery was delayed on purchase. I complained that digoby.com scammed me, but it was a delay in delivery that was the problem.

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- Easton, PA, USA
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I ordered an anniversary gift in march 2023 and it still has not arrived and I also paid extra for expedited shipping

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- Pomona, NY, USA
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My Order

Orders

Addresses

Logout

Order

00015750

Date

4 Apr 2023, 12:57 pm

Total

$24.38

Status

Active

Shipments

Package 1

Tracking Number

SF6043588472212

Carrier

Other

Shipment Status

Shipped

PRINTED CONTRASTING SLIM DRESS

PRINTED CONTRASTING SLIM DRESS

Color : Gray

Size : 3XL

Gray / 3XL

x1

Tracking

Confirm Receipt

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- Huntingdon Valley, PA, USA
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I wanted to provide a gift for a friend who was having a very tough time. I found the site Philadelphia Baskets online which provided next-day delivery in the Philadelpha area. I located the item I wanted to purchase, which was called the "Crunch & Confections Gift Set". I also paid extra for 3 gourmet items and a bottle of Whiskey to be added. A total of $205.99 was spend on the gift.

The next day, I noticed I received no confirmation, receipt, or tracking number. I them reached out via their chat feature on their website to ensure the order went through, as my card was charged in full. The customer service agent that I spoke to could not find my order because I did not have my order number... I did not have my order number as I was never provided with a receipt or confirmation. I provided my name and the recipient's name. After a few minutes my order was located. The customer service agent provided me with a tracking number and a receipt.

Once the box was received, the recipient video called me to thank me. As he was opening the box I was very confused. Almost nothing that I ordered was there. 4 bottles of pasta sause, apples butter spread, fajita seasoning, a wheel of cheese, a cutting board, serving platter. I was appalled. I specifically asked if the gourmet items that I specifically picked out to put in the order were there. They were not. I also wrote a special message to go with the message. Instead they replaced it with "Dear Person, Enjoy. From, Person". Many items were crushed.

I contacted the Customer Service Team about this. They disregarded many questions like why I did not receive a receipt, where the items I paid extra were and if they weren't available why am I still charged, and why do they write their own messages? They told me they have a policy abut swapping out items and I cannot get a refund if I am not satisfied with the items they swapped. This is my fault for not reading. However, they do not swap like-for-like. They also do not swap each item. They also advertised 6 bottles of Cola in the basket and sent 3.

This was identical to sending them money and them sending whatever they wanted. I am astonished that this is ok. I understand swapping items, but this was sending have of what was advertised and taking my money for extra items and not sending. I do not know what to do.

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- Springfield, VA, USA
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I ordered a wicker porch swing for $60 from AmazonStorepro online. The company sent me a cheap hammock instead. When I asked for a refund or the product I ordered, I was told it would cost too much to return the hammock to China. After many emails to customer service, the company promised to send a 40 percent refund. The refund has not been completed yet.

I made the order from an ad that appeared on Facebook. This is the website: https://www.amazonstorepro.com/?email_id=20230326112905.7737e409921aee1a&utm...⇄

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I ordered a sweater from the website and they shipped it to their actual po box and not my address. Usps tracked it to the stores po box. I’ve sent this company numerous emails and messages through the website and they refuse to resend the item or refund my money.

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- Indianapolis, IN, USA
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I purchased items and received an email that processing time is longer than usual so I gave it grace then followed up. Twice in the last 3 months they have said it is "shipping this week" but it never has and they refuse to issue a refund.

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- Crum Lynne, PA, USA
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I ordered 2 under the seat luggage sets and received a scarf. Made contact by email and was told After we check over and over again, we are deeply sorry for the inconvenience caused by the mistake in shipping the wrong item(the product you received wrong) to you. We understand how frustrating this can be and we apologize for any inconvenience it may have caused you. We have investigated the issue and found that it was due to a mistake by our shippers. We have already filed a claim with them and are doing everything we can to resolve the issue. To make up for your loss, we have negotiated with our suppliers to resend the right item to you at no extra cost. However, our suppliers have asked for the wrong item to be returned. We apologize for any inconvenience this may cause you. In this case, could you please go to your local post office to ask about the return cost? This is the return address of our supplier: 1F, Block B, 108-120 Fengping Road, Fenggang Town, Dongguan City, Guangdong Province, China. Once we receive the returned package and have confirmation of the shipment, we will arrange for a full refund plus the shipping cost of the returned package right away. Additionally, we understand that returning the item may be a hassle for you. If the item is useful for you or someone you know, we would like to offer you a 40% refund of your total payment, and you can keep the item. This can help to save you the hassle of returning the item to us. We appreciate your patience and understanding throughout this process. Please let us know if you have any further concerns or questions.

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- Holland, MI, USA
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I purchased 2 items on April 14, 2023. I received a tracking number but the tracking number said items not dropped off yet. A few weeks ago i received an email asking how did i like my products but i never received anything. I have sent numerous email and called but i never received a response. I cannot get my money back as it was already debitted out my account.

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- Brooklyn, NY, USA
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Bodycadbra.com featured body enhancement cream on tic toc & Facebook. I purchased the cream on May 6 2023, went to check for delivery update and the website was longer available!

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- Levittown, PA, USA
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I ordered a pair of sneakers from the website. When I went to check out, it made me use PayPal. I logged into my PayPal and was charged $62.50 which says it was paid to "Eugene Dang". I reached out to the company at least 4 times via their online contact form with zero response

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- Queens Village, NY, USA
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I saw an ad on Facebook for the Doona Car Seat & Stroller for a ridiculously cheap price. There were comments from people saying they had received theirs and that it was not a scam. I took a leap of faith and ordered one. I immediately got a receipt via Stripe for my purchase. I never received a confirmation email or anything else from the company. I contacted them via the email they supplied and I was told I would be getting tracking information in the next 3 days. It has now been two weeks and I have yet to receive anything. The seller has not answered any of my emails. Do not fall for this scam!!!

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- Philadelphia, PA, USA
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I'm not sure if it's the company or the delivery service (tracking654.com) that's scamming people

[email protected]

Sat, Apr 29, 10:34?PM (9 days ago)

to me

Dear Customer

I'm sorry I didn't respond to your message in a timely manner.

Your order has been scheduled for shipment. The tracking number isAS750485496CN

You can follow through this link: https://www.tracking654.com/index/tracknumber/index?nos=AS750485496CN

We just checked the tracking information and it's on the way! Due to the high demand for logistics for promotions, it is impossible to estimate the time. I am very sorry for this, and thank you for your patience and understanding.

Sometimes logistics information may not be updated timely on the way, and we will urge logistics providers to update logistics information as soon as possible. If you have any questions or issues during this period, please contact us directly for assistance, and we will resolve all issues as soon as possible!

Best wishes,

Customer Service Center

2023-05-03 01:51:00

Delivered

2023-04-30 11:36:00

Leaving the sorting center, the package is on the way

2023-04-24 17:49:00

Arrived at Facility transport

2023-04-22 07:20:00

Leave the processingcenter, and move to the next facility

2023-04-19 20:53:00

Package received at processing center

2023-04-17 16:39:00

Delivery to local courier company

2023-04-15 11:41:24

Mail customs clearance completed

2023-04-14 06:39:00

Arrive America Processing Center

2023-04-09 19:58:00

Depart Hong Kong, send to America

2023-04-06 09:40:00

Arrived in Hong Kong, from Shenzhen, China

2023-04-05 04:58:00

Leave the Shenzhen processing center and send to Hong Kong

2023-04-05 02:40:48

Shenzhen, the mail is being transshipped within the country

2023-04-04 23:48:00

Shenzhen processing center has been accepted, arrived at Shenzhen processing center Shenzhen processing center has been accepted

2023-04-04 14:14:26

Arrive at the receiving point.

2023-04-04 09:54:46

Order information received.

I never received my order.

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- Washington, DC, USA
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the website looks exactly like the product website k18hair.com but isn't a real site or connected to the product. Accepted credit card information an phone numbers and address information.

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- Broken Arrow, OK, USA
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Brushing Scam - received face mask in the mail. Postmarked from Washington D.C.

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- Waterbury, CT, USA
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Looking for a comfortable pair of shoes, I came across this site (casualcomfortsandals.com). It looked like a normal site. When the shipping info came up, it was chinese. Had I known this product was coming from china, I never would have ordered. I did receive the shoes which are not worth the price, are not sized properly and smell awful. I have contacted them numerous times by email & phone (714 409-9188; constant busy signal). $35 is a small price to pay as it could have been much worse.

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- Aliso Viejo, CA, USA
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www.gitpens.com is a scam. Purchased an item and paid through PayPal. Received one email right after I placed the order making it look like a real transaction but no other communication after that. DO NOT WASTE YOUR TIME. It's a scam!

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