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Online Retailer Scam - Fake Tracking Information

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Online Retailer Scam - Fake Tracking Information Reports & Reviews (4)

- Kingston, NY, USA • Mar 15, 2025
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Valara Beauty company lies about sending you a replacement order with the same tracking number, for an order that never shipped, and that will not ever ship. They will tell you to keep waiting for it, and as you grow tired of all the lies and no shipment after being patient, you keep asking for a refund and they just tell you to wait another week, and a give a poor excuse that they will speak to management, but yet they tell you to wait another week again. I went to check my debit card account, and found that they kept charging my card every month after they stole my money the first time I made the order. I even wrote all my suspicions down in emails to them along with my pleads for a refund. The fraudulent company even charged me on the same day I checked my debit account balances.They owe me $122.96 I now must shut down my debit card once again. I am no longer going to place orders, for I cannot afford losing my hard earned money and it is stressful knowing someone is stealing from you. Another time I was scammed by a fake toll collector text, that I had to shut down my debit card. These scammers are causing more harm than good. I lost faith in placing orders now. This is a second occurrence on being scammed by a beauty company in a short period of time. They were both being advertised on Facebook. I now don’t trust Facebook either. They support these fraudulent bad businesses.

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- Sparks, NV, USA • Mar 11, 2025
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This website is a scam of the websites selling Swedish Candy - they take your money, never ship your items, and stop replying to any "customer service" inquiries, if they ever even replied in the first place. The website looks fairly real upon initial glance, but the contact information is inconsistent (multiple different emails that you can tell are not affiliated with a business) and the business address is a residential address in New York. Additionally, the website explicitly says they ship from Kansas, not New York. They do not have any social media presence and do not have any reviews on their website. Business contact name listed as "Idriss Alkaifi," which I'm sure is a fake name (I'm sure all the emails are fake too).

I didn't see the signs until after I made the purchase. I am disputing the transaction with my bank, reporting them here and to the FTC. I have screenshots of their website, my attempts at communication and their one response from the live chat.

Other emails scammer used: [email protected] (said this is their customer service email which I tried to contact and never heard back from), [email protected] (sent me a fake shipping label for my order showing the origin as New York even though the website says they ship from Kansas).

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- Wappingers Falls, NY, USA • Jan 25, 2025
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I ordered shoes using paypal. The tracking stops on 1/6/25. When I contact support I just receive automated responses. I want my money back. They are a scam

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- Staten Island, NY, USA • Jan 10, 2025
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Website is a scam. Tracking info given is fake. Once item says delivered, which is never will be because the tracking is fake, customer service stops responding.

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