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Online Retailer Scam - Facebook Ads

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Online Retailer Scam - Facebook Ads Reports & Reviews (48)

- Oakland, CA, USA • Oct 28, 2025
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An ad for an indoor toddler climbing structure came up on Facebook. It had reviews by people who seemed to have an actual profile. They posted product reviews in the comments for the ad. If you went on their profile some people had their profile private but most didn't and those that didn't had photos of their families and day to day posts. They seemed like real customers. I bought the product on oct 15th. It said on their website that it would ship out the next day and arrive in 7. They sent tracking saying itd arrive in 9 days but it didn't. I emailed them and they never responded

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- Andover, MN, USA • Oct 28, 2025
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There was an ad on Facebook marketplace for indoor/ outdoor playsets. They were discounted approx 80% off. The website seemed legit and a neighbor has a very similar playset, so I assumed it was legit.

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- Fredericksburg, TX, USA • Sep 30, 2025
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I saw the ad on Facebook and the web site looked real. Placed an order and received a confirmation email. I contacted the seller twice by email and both times they said they would look into the order and get back with me. It has been almost three months since the order was placed and nothing has been received.

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- Gwynn Oak, MD, USA • Sep 15, 2025
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I ordered a building block car from Auravive that I saw on the FB app on August 24th. I received a text confirmation and was initially able to track my purchase. Tracking said it departed shipping partner facility on August 29th. It also stated USPS awaiting item from Jamaica, NY US 11430. When I checked the email again for tracking, the website was no longer accessible. I was able to find the tracking page again and it still has the same message.

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- Scarsdale, NY, USA • Sep 11, 2025
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This company was advertising a product on facebook. They had a full site through Shopify and maintained ongoing updates. However, I never received my order which was placed on 8/11. I reached out and did not hear back. Thus I attempted to reach Shopify but could not figure that out. I will contacting my credit card company as this is fradulent. I later learned through online forums that it is a scam and this company was riding the coattails of another similar supplier. I believed they were the same but clearly phishing/fraud/scam. Shopify has recently taken down the page.

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- Saint Charles, MO, USA • Aug 21, 2025
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Started as a facebook reel about a dog cooling mat. From their website. Cooling Made Easy for Pets Designed to beat the heat—our best-selling cooling mat keeps your pup relaxed, supported, and safe all summer long.

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- Binghamton, NY, USA • Aug 05, 2025
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Saw website on FB. Ordered online w Apple Pay $106. Was charged an international fee of $3.17 in my checking account. I did not see any country listed. Realized it was a scam when I saw the fee. I've tried contacting them through email. No phone # listed. Said it would be delivered UPS. A UPS message came stating my package was missing and requested my info. Same scam I've see before. I was directed to the Shop App which stated my items were delivered which is not the case.

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- Dansville, NY, USA • Aug 04, 2025
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I ordered the glp1 weight lose patches and never received them it’s been 3 weeks. I can’t remember the ad but it was on facebook.

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- Long Island City, NY, USA • Aug 04, 2025
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I saw an offer on Facebook shopping site that offered to purchase an OMNY Card for thirty (30) days for $14.95 as a one-time offer to introduce riders to the OMNY card. I ordered one for myself and also told my daughter to order one. Neither of us received the card.

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- Kelseyville, CA, USA • Jul 31, 2025
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false ad

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- Hastings On Hudson, NY, USA • Jul 30, 2025
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Facebook ad which I then opened and I purchased items. Have not received

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- Hoboken, NJ, USA • Jul 24, 2025
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FB post said store closing because vandalized with photo of store. Clothing and other items on sale which I ordered. I became suspicious when every day reportedly “last day” of sale. I emailed to ask Store‘s location as I couldn’t find a listing person responded and said there was no physical Store everything online website created a month ago reportedly initiated in Belgium. I emailed again to ask for more information and receive no reply I notified my bank and disputed the credit card charges, so I did not lose money

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- Oak Ridge, TN, USA • Jul 24, 2025
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Saw a full automated product (male toy) on a Facebook ad and ended up with a cheap knock off and non automated products. Paid $80 for items that would cost $30 in a more reputable website. I was falsely mislead. Their website showed this big time expensive and nice battery powered product misleading me of their false advertisement. I had no idea I was gonna get ripped off. I ordered what I thought was the high end product they were advertising. They even had a secondary offer to drain you of more money making you feel they are giving you a HUGE discount for 2 of said product. Although company is based in NYC, the package came from China. Their tracking experience was terrible, failing to update me of whereabouts of package. Took 31 days to get to me, which I have no complaints with it coming from China. Despite of complaint they were cooperative. Guess you live and learn.

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- Dallas, TX, USA • Jul 18, 2025
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I have been looking for an indoor playground for my son, I started getting ads for a sale from Lady and Paws NYC. I tried to find more information about them, their Facebook and website looked legit, I didn't see any warnings on Google so I decided to go for it. Two months later, and I haven't gotten the product. Their support email is not responsive and the number on their website doesn't work. I am disputing the charge on my credit card, and noticed the transaction is listed as CLOOP, based in Dover, DE.

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- Granville, NY, USA • Jul 18, 2025
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I found the add on Facebook and it had good reviews. I placed an order on June 10, the package said it was delivered on July 4 but I never received it. I’ve emailed them and have yet to get a response.

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- Sussex, WI, USA • Jul 02, 2025
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I placed on order after seeing an ad on Facebook. The add stated that the product brand was Beryse and it showed a video of a lip stain oil that was gorgeous. What I received was tiny bottles of really ****** lip gloss not even close to what they advertised. The colors and products are absolutely awful! I submitted a ticket on their website and told them what I received was NOT what I ordered. They didn't respond so I replied several times to the email they sent me and today when I went to login to check the status of my ticket it says, "Your account has been suspended and the customer portal will not be accessible. Please contact your account administrator." WHAT?! So when I called them out for scamming me they blocked me from messaging again. They NEVER responded and have not refunded my money! This is absolutely despicable!!!

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- Patchogue, NY, USA • May 18, 2025
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The scam was advertised on FB. The item was a camping kitchen sink and stove from Plesmor US. Emailed them many times, never got any response. Phone number was bogus and the address.

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- Vancouver, WA, USA • Apr 25, 2025
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Glyo sync retail scam

Over charged -no legit product ordered. Not dr Barbara Oniell only mulberry and cinnamon .for helping with blood sugar and flow for lymph system . Received by different co. I scam company.

Have found phone # 8663569921 / 8664426920.

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- Dripping Springs, TX, USA • Apr 23, 2025
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I ordered(Facebook ad) Glyco Sync product believing it was being offered by Barbara O’Neill. I assumed I ordered 1 bottle with no subscription. When I saw the price of $159.85 I called them to dispute the order and ask to cancel the subscription. I asked for a refund. They gave me a RMA # and address and said I would receive a confirmation letter. I did not get an email confirmation. I checked the address they gave me, 12920B 20th Ave, unit B, College Point NY 11356. The location was an empty single family apartment. I called them back. Told them what I found out and they said I should have put Sorty Refund on the package. I let them know I had seen the same problem with another customer who was told the same thing. He told me to keep the order and they would refund my money. There is At this time a pending refund on my bank account.

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- Kingston, NY, USA • Mar 18, 2025
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I placed an order on December 25th 2024, using my debit card through shopify so I thought Valara Beauty was safe, not to mention it was advertised on Facebook. Anyway, my order never shipped, and yet they took my money. When I contacted them, they said they would send me a replacement, meanwhile that parcel never shipped and they lied to me saying it had the same tracking number, which I knew was false, especially since I already knew the original label never shipped anywhere, and then it was deactivated and I could no longer see it. As I pleaded for a refund, they kept telling me to wait another week, and taking money from me for some membership fee, I had no idea was in my order, especially when I only had one order, and knew I did not sign up for automatic shipments or a membership for something I just wanted to try. As I kept trying to get my refund, they kept telling me a replacement went out and to wait again, after they already messed up my order, I felt uneasy about the whole thing. I even told them my concerns from the way they were handling my order. They never mentioned the monthly membership fee either.

I had to go to my bank, and shut down my debit and, so they cannot keep stealing my money. I am now out $122.96. My last email to them, was to please refund my order amount of $32.99. I know they won’t, since they probably never had the item I ordered to begin with. I was scammed out of my hard earned money, and they had me stall from everything, so I couldn’t put a claim in after sixty days with my bank. I just wanted my refund, and all I got was my money taken from me. They stole my money and I never got a thing from them, except aggravation. I work a lot of hours, so it wasn’t like I had time to keep up with their fraudulent activity.

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