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Online Purchase - Amazon Pro Store Warehouse Landbase Trading Co. LTD

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Online Purchase - Amazon Pro Store Warehouse Landbase Trading Co. LTD Reports & Reviews (1)

On March 23, 2023 I purchased what was advertised on the as a "2023 Wicker Swing Chair with Stand Rain Cover Included" from Amazon Pro Store Warehouse (Website: https://www.amazonstorepro.com/?spm=..index.header_1.1&spm_prev=..index.head... At the time of ordering, the website asked that the consumer select either a black or cream coloured patio chair.

The Website claims to offer service to several countries including Canada and the US and identifies a business address of 144 Whitchurch Rd, Cardiff CF14 3NA, UK.

My credit card was charged on March 24, 2023 a total of 84.51 CAD (or 59.97 USD as advertised) for the product under the identifier "ZONEREVELB COM" out of Hongkong.

On April 5, 2023 I received a multicolored hammock with no frame, no cover, and not at all the product that was advertised, delivered by Canada Post. The "support" email I received in my confirmation of order email was [email protected]. The "support" email that was outlined on a piece of paper packaged with the actual product received was "[email protected]". When I sent an email to the support email identified with the actual product that arrived, I received a response from "Support via zendesk.com" indicating that a work order had been created. There were several Asian characters surrounding Zendesk.com which are not readable to me as an anglophone.

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