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Norton Reports & Reviews (72)

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Reporting a Norton antivirus scam whereby the scammer appears to have screenshot a legit companies ad, attached a link that led to an unsecure website, and sent out the ad as a sort of click bait/harassment/device hacking scam. The ad claimed I needed to renew my norton antivirus product. I do not have norton antivirus products. The email was unwanted and originated from email address: [email protected] The email had a link at the top of it that led to an unsecure webpage: http://kingstonmaly.net/rd/c13093EYnJj24530081DIbY17HNb119771QvoN110

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The following is a copy of the phishing email I received. This is the second time. The first time I fell for it and they convinced me to let them into my computer with TeamViewer. It was a mess too big to describe, but, thankfully my bank helped me to sort things out and I did NOT send the money to Peru and had to open all new bank accounts and close the old ones. And I thought I was too sharp to fall for such stupidness!

This time I called the phone number on the real Norton website and they let me know that this was a phishing attempt and to just delete the email.

Marcel Dion

Hi Customer!

I hope you’re well!

$463.00 USD received towards invoice QC12743RGH for

NORTON TOTAL PROTECTION, on 20 Apr 2022.

_BILLING_

ITEM TITLE: NORTON TOTAL PROTECTION

TOTAL AMOUNT: $463.00 USD

START DATE: 20 Apr 2022

INVOICE ID: QC12743RGH

Not You?

Then Claim refund. Call our customer support as soon as possible to process unsubscription.

--

Customer Care: +1 – ( 888 ) – ( 689 ) – 9668

--

Thank you!,

Refund & Settlement Dept.

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Was contacted about an auto renewal in the amount of $349.99. Call the number 804 (561) 1447 and someone answered. When I told them I wanted to cancel the subscription they told me to reply with my customer ID or order number. When I asked where to send that information, they hung up on me. Text message showed it was from "[email protected]." When I opened the text message an email address of "[email protected]" was displayed above the message content window.

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I’m asking if the bbb can help in anyway to search these scammers and contact capitol one bank regarding to my incident. On 12/28/21 I received a email from Norton life lock security that my credit card was going to be charged $449.99 so I called and spoke with a man named Simon Peck he advised me that I had four people using my name and in order to clear it this is how it had to be done he told me to login on laptop then he started controlling it kept telling me to hit button and accept the red button on ask me app to keep conversation going he then told me to zelle money in order for it to be cleared up I questioned him and he said no worries mam you will get your money he so I did like a [censored] and zelle money he said let me try sending you money back it didn’t work he was in my laptop controlling it and said he was trying to fix it but they had a glitch he then said let’s try it again send me more money so I did and after all said and done i was out of pocket $2500 I became so upset i hung up he called back and promised me I’ll get my money I demanded a certified check he said hold on I’ll let you talk with my supervisor Chris so you can get your money I spoke with Chris and he said he will overnight a check I said okay then Simon he sends me picture of a check in the amount of $2998.00 from chase bank and ask if this is good mam I said yes then I receive a call from Simon and said miss we over paid you and in order to get check I would have to go get a $500 target gift card I said why do I have to get a gift card Norton security would not ask for that he said mam you need to do this so I went to chase bank and they said it was fraudulent so I called Simon back told him it was fraudulent he said no mam its not I continue calling Simon and Chris begging to give me my money back but till this day Simon stated to me in order to get my money back either gift card or loose $2500 I called Chris and he admitted that Simon is his brother in law and asked him to call me and say he was supervisor and basically both had stolen my money and said it was all Simon doing I told him your guilty of this crime to So I have been sending text after text pleading with Simon and he refuses to givme my money this has made me so sick I can’t sleep and I pray every night for God to intercede I have filled complaints with capitol one but they have denied my request I have written the President of capitol one and still waiting for a answer I truly need this money back its my insurance money from ida these two guys have destroyed me I have Simon Peck number ###-###-#### and Chris ###-###-#### the account that zelle it went in was Nicholas N****** *****************gmail.com and **************@gmail.com if anyone can help in this matter it truly would be great appreciated if I don’t answer please leave a voicemail thank you

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I keep receiving Bogus Phone Calls and Emails from Scammers.

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I have copied & pasted the actual email, in it's entirety that was sent to me, along with my response to them. The address is in Texas, but the phone # listed is in California. Yes, I called it, no answer & the call hung up on me. I WANT THE FEDS INVOLVED!:

******** ****** To:

******** ******

Thu, Mar 17 at 10:50 AM

I HAVE NOT PLACED AN ORDER WITH YOU FOR $954.90, AND DO NOT OWE YOU ONE SINGLE DIME.

IT IS CLEAR THIS IS A SCAM AND AN ATTEMPT OF THEFT FROM ME. I HAVE REPORTED YOU TO THE ScamPulse.com AND WILL BE MAKING POLICE REPORT ON THIS EMAIL AND ATTEMPT AT THEFT FROM ME.

SINCERELY,

** ****** ******.

On Thursday, March 17, 2022, 10:10:09 AM CDT, ******** ****** wrote:

Diana Lassiter

is now contacting accounts team to confirm payment of 954.90

?

Your order 0YRX6i9-011T-3K5YBE has successfully been placed. You'll find all the details about your order below

?

Your Order (0YRX6i9-011T-3K5YBE)

?

Item Descriptions

Qty

Subtotal

XSDKBF-Norton AntiVirus Plus

x1

$ 954.90

Transaction Details

Customer Name: ******** ******

Customer Email: [email protected]

Transaction ID: 0YRX6i9-011T-3K5YBE

Details

Subtotal:

Standard Shipping:

Cost

$ 954.90

$ 0.00

Payment:

Online

?

Order Total

$ 954.90

?

Keep in Touch

Call us at ###-###-#### between 6am - 6pm

Thank you for your business with us

Diana Lassiter

###-###-####

6215 W Jolie Ct, San Antonio, TX, 78240

Unsubscribe

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I have received multiple emails from suspicious sources invoicing me for a Norton protection subscription payable via automatic withdrawal. The invoices are anywhere from $250-$499, but most are in the $400 range.

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I received an email stating that I owed a payment that was going to be debit from my bank account, called to cancel this and they take control of my computer. Say they want to refund payment, can’t get use of computer till refund is done. If anyone gets this email disregard. Meanwhile I lost control of my computer.

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Received call about $298 Norton subscription and I have never purchased or used the product. It sounded fishy when they asked me to log in to my laptop to help me wit the issue. Allowing the scammer access to my laptop would have enabled them to access my personal and banking information.

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This is the message sent to me:

On Wed, Feb 9, 2022, 2:04 PM Click He wrote:

Dear valued customer

your order for norton is successful purchased. Your item will BE ready to send after the complete procedure of dispatch .

in case you need it earlier from the date which IS shown below you need to make a call with a valid reason because we only PROVIDE the fast shipping in an emergency.

Deception :-

Invoice NUMBER: WGT437WR

Purchase DATE: 02/09/2022

DELIVERY date: 02/09/2022

Item name: norton 1year 3device PACK

value: $300 USD

Payment MODE: auto renewal

if you have u

any further concern regarding your purchase ,feel free to contact our accounts department and express your ISSUE(including item exchange or cancellation).

You can reach us ON ++1 –(806)-( 839)-( 6579)

Thank you for shopping with us

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Email saying that my subscription has been renewed and my account has been debited 499.00. Call the fake "helpline" and the guy started asking questions about if I received an email and if I have iphone or android. Told him that was not neccesary and I won't give any info, and he replied " why you call then?". I don't use Norton, I sent an email to Norton notifying about the scam. My account was not debited.

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Email thank you for your payment of renewing your subscription there was details of it beating up to 400 plus another $169 out of my account would not be credited today then there was a phone number or that I was at the bottom and they highlighted the number saying we will not be able to respond anything through email but to call on that phone number immediately checked my bank account didn't see anything and I know better than that I research through phone number and saw that this was linked to his family and therefore I'm reporting
Thank you for your payment and renewing your Norton
Thank you for your payment and renewing your Norton
Thank you for your payment and renewing your Norton

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PAYMENT INVOICE NO :

|| NORTON LIFELOCK ||

Payment Successful!

Dear Norton customer,

* This is a confirmation email for your auto-renewal of support plus ( 2years plan ) with us.

* We have processed your account with $ 489.99 USD.

Find below your order details :

* INVOICE NO : NRT8729BHSUWM80

* Product name: NORTON SUPPORT PLUS (VERSION 9.8)

* Total cost : $489.99 USD

* Transaction date: 2nd February 2022

**To Upgrade/Cancel your purchase or if you want any changes then,

you can reach us at +1 (830 ) – ( 264 ) - (2090) toll free.

*if this order is not placed by you or if you think someone is gaining access to your Norton account to make a purchase then please feel free to reach us to cancel anytime and get a refund.

THANK YOU !

Regards,

STEVE NEWMAN

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Got an email from Norton that said they were going to load Norton onto the computer for $395. We did not want that so I called the one 800 number that came with the email. Individual answered hello and then he claimed he was a tech that they were helping Norton take this Norton off the computers. After an hour of trying to get these people into the computer they said they would give us $400 back for the program. I was unable to check our checking account to see if it has even been put in at 8 o'clock they said that their office was closed that they would get back with me in the morning in which they did and I filled out a short form with a green screen that said Chase Bank on it and when it came to the amount to refund I put 40 and then the screen went away when it came back on it said $4000. And then it said it was wired to our account so they proceeded to tell me that I needed my debit card to refund them $3600. At that point I knew that they were scammers and that I told them if they wanted the refund that the chase bank that they were dealing with would have to get a hold of us and they insisted no I finally hung up on them after four times of telling them to get out of the computer I could tell they were in it because the cursor was moving around. They were calling me repeatedly there was three of them there was a John and Nathan and A Marty all claiming that they were legit they were scammers. I called the bank after I figured out that they were scammers and locked her account and it showed that they had transferred $4000 out of our savings account into the checking account to look like we were wired that money. They confirmed it was not a wire. So I confronted them with this information and they said no no we are not scammers. They harassed me all afternoon with several different numbers wanting to talk and find out what happened and they sent me messages via telephone. We also called Norton and Norton said that was a scam that they were not doing that. The next day even they tried to get a hold of me twice and I would not answer or answer the text message . So we're waiting to see if the computer comes clean after I took it to a computer doctor of what else the damages. These were foreign individuals three men that talk to me. After we told him to quit talking calling that we were going to contact the police they stopped for about an hour and then they started it again .

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I received an email on 1/20/2022 @ 8:58 am from [email protected], supposedly from Norton Antivirus, telling my my automatic renewal of $497 would be charged to my credit card. This email isn't from the company Norton, nor do I have an account with them.

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I received an email that my Norton subscription has been successfully renewed and updated for the amount of $332.73.

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Not really sure what is going on. I got an email from ************************** to my business email account. The email simply said:

Hello Customer...

Thank you for your interest in our products.

Your Annual product subscription for NORTON PROTECTION has been renewed & updated successfully.

PRODUCT TITLE End Date Qty Total Method of Payment

NORTON PROTECTION In One year 1 $212.00 USD Debit from account

Order No. ************** Invoice Date: 10-01-2022

If you require urgent assistance, please call our Experts for refund and settlement issue on +1 – ( 817 ) – ( 381 ) – 5895

--

Sincerely,

Gary ** Refund & Settlement Dept.

I replied to the email and said there is no company name on this email or anything and it sounds suspicious. I'm not paying anything until there is further explanation.

I immediately got an "email not found" response.

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The first contacted me by email then I called them. Then they said in order to correct this I must be in front of my computer at 7am and they will call me.

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They are trying to force me to pay for security for my computer.

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We received this email and did realize they wanted us to contact them with credit card… we did not

Suc Dear Valuable Subscriber,

Your 365 Days subscription for Norton protection has been successfully renewed and updated. The debited amount will be reflected within next 24 to 48 hr on your account statement.

PRODUCT INFORMATION:

Invoice No. : NM1425347

Product Name : Norton

Expiration Date : 1 Year from the date of purchase

Price : $432.78

Payment Method : Auto-Renewal

If you wish to cancel this subscription then please feel free to contact our accounts department as soon as possible.

You can reach us on +1(419,827.6254)

Regards:

Billing Department cessfully Renewed NM1425347

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