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Moving Scam Reports & Reviews (16)

- Streetsboro, OH, USA • Apr 07, 2024
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Contacted me about providing a moving service. After requesting money several times, they never showed up. He was adamant that they were still on their way. Always saying he was going to refund me, but never actually doing it. He = Chris Sterling!

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- Marietta, GA, USA • Apr 06, 2024
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Similar to the other report, our charity was contact by a "Ms. Betty Alpert" who wished to donate her deceased husband's 2014 Steinway Baby Grand piano. We needed to pay movers $925 to deliver it to us. Ms. Alpert claimed to be in Germany for medical reasons. As a small charity, we asked if she was willing to donate the moving expense as well. She quickly agreed to donate 1/3 of it. A representative of the moving company (Hinke Stacey James) then contacted us asking us to send the remainder of the moving fee via Zelle, giving us an email address "[email protected]." When we attempted to make the payment, Zelle errored, saying there was a problem with the address and to contact the recipient. We called Mr. James who sent us a new address to use, [email protected] for Zelle. At this point I realized something was "off" and researched the moving company a bit more closely. I found a website that was missing some usual business characteristics and this ScamPulse.com report. After reviewing a similar ScamPulse.com report we contacted mr. James and said we were going to pass on the piano. He responded with a text saying "I told the owner of the piano you are up to no good. she would have give it to the person that needed the piano."

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- Trenton, NJ, USA • Mar 31, 2024
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I requested the services of dominicana cargo for cargo shipping to Dominican Republic. They picked it up the Box (18x18x28) on 02/19/24.

I paid $75 for shipping. It's been 1 month, and 10 days and Box have not been delivered. The box included new clothes, shoes, and personal care products. Everything is value approximately $1200. I have been trying to contact this company every day at different times, with no luck, no one answers the phone, messages, emails. I went online into their social media, Facebook and read multiple complaints about the same issue. Packages have not arrived and no one provides an explanation for the delay. I went in person and could not get into the building because it requires access code, could not to talk to anyone about it. At this point, I am desperate and need to do something about it. This cannot keep happening. I need my package and money back. Please Help

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• Feb 06, 2024
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This company lies, then lies, and then lies again. They tell you what you want to hear: Basically you want to believe that they are telling the truth, but skip them altogether. They make their money on the lies that they tell to you. Do I have your attention? Then here is what they did to us:

They 'forced us' to sign the contract immediately, since their price was going up TOMORROW! Then they assured us that if we wanted to get a refund, that we could do that by contacting them within 72 hours. I contacted them 20 hours later! I sent them an email to their address at "cancel@..."! They never responded. I called the person that had been so urgent the night before (10pm Eastern Time) and he said: "Oh, you sent the email? Then they will respond and cancel it!" He assured me that he was legitimately telling the truth and that we could cancel within 72 hours. No worries. And he even assured me that it didn't matter exactly how much stuff that we had, because "as long as it fits on the 28 ft/53 ft truck, then we would be good."

However, they never responded! They only responded when we contacted our attorney. Then they lied and said that we did not send it FROM the correct address. They said that they called and emailed the CORRECT ADDRESS and noted that THAT address had to be used to cancel since it was the address on the contract (Yes, I put my wife's name on the contract along with her email address and phone number. However, they sent the contract to MY EMAIL ADDRESS and sent that ONLY correspondence to MY email address. The one that they are claiming is wrong.)

Bottom line: They never contacted us, they never lifted a finger to do ANY WORK because we actually cancelled the service and they know that we cancelled. They never reached out to us to get a Move Date (we never had one, not even on the original contract estimate). They never reached out to us to get a delivery Date. They never called us to give us the name of a Mover. They did nothing, because they knew that we cancelled. They were wasting time and hoping that we would go away.

But they scammed us for $1500. The credit card company investigated but they were told lies and believed them. Now we are going with a suit against them. Let's see how much this costs!

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• Jan 27, 2024
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Use EXTREME CAUTION if you decide to give this company your money.
They have stolen $8500 and I was forced to move my own things after I refused to give them more money for the scam.

If they have scammed you, there are resources available to report.

https://nccdb.fmcsa.dot.gov/NCCDB/ComplaintEntry.aspx?choice=CONSUMER

https://attorneygeneral.wyo.gov/law-office-division/consumer-protection-and-anti...⇄
WARNING! FRAUD! USE EXTREME CAUTION!

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• Jan 27, 2024
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The biggest scam company I have ever had the misfortune of dealing with. I was quoted a certain price and then when the movers came the day of, they told me I had almost double the cubic square footage I was quoted. And you guessed it, they wanted double the price. I actually had less stuff than I had estimated (10 less boxes than I told them I thought I would have). They get your nonrefundable deposit and then don't care as that's what they're making their living off. All the blame was shifted onto me for 1) having furniture and not just boxes though I told the broker multiple times I was moving furniture and he assured me that he had reserved enough space on the truck for it and that the movers would be the only ones who needed to physically list it out. For 2) moving from a house into an apartment- though again, this was very clearly communicated and I was only moving 1 bedroom set of furniture. AMD acted like I wanted them to move my entire house when that was clearly not the case-their response was the movers came into a "3-bedroom, 3-car garage house." Sure, because that's where I live. However, they did not even enter the garage or 3 different bedrooms to move stuff. Their deposit is non-refundable because I chose to cancel- yeah, I didn't want to pay an extra $2K to move the amount of cubic square footage I was quoted and given a BINDING estimate for. We went with another (honest) moving company instead and guess what, they agreed I had ~350 square footage of stuff NOT the 550-625 square footage AMD tried to hit me with once they were already in my home, knowing I would be desperate to move. I would wonder why they would lie about the square footage but let's be honest, we all know the reason. SAVE YOURSELF, YOUR BANK ACCOUNT, AND THE HEADACHE. NEVER EVER DEAL WITH THIS COMPANY.

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- Lithonia, GA, USA • Dec 31, 2023
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Contract for move. Movers never showed up.

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- Indianapolis, IN, USA • Dec 27, 2023
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Paid for a moving service that I never received and STILL waiting for a refund. They’re giving me the runaround.

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- Memphis, TN, USA • Oct 16, 2023
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DO NOT TRUST!!! DO NOT TRUST AMERICAN MOVERS DIRECT LLC.. DO NOT TRUST COZY MOSY PACKERS AND MOVERS LLC… DO NOT TRUST A&S PACKERS AND MOVERS LLC…, THEY ALL ARE WORKING TOGETHER TO SCAM YOU OUT OF THOUSANDS OF DOLLARS BUT FAIL TO PROVIDE SERVICES AS INITIALLY GUARANTEED BEFORE ACCEPTING MONIES AND OR IN A TIMELY MANNER….

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• Aug 31, 2023
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There was a page on Facebook about moving mobile homes. I contacted them and they had said they was able to move it for 4500 but needed money down. Would not take any other form or payment, only cashapp, apple pay or bitcoin. Paid down payment and then proceeded to need more funds for various of other things containing to moving the home. When i asked for my refund they blocked me from messages and also from the facebook page.ansport, 

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• Jul 24, 2023
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I want to share a horrible and unprofessional experience that I had with a FNF

Transport moving company and Big D’s Moving Solutions on Wednesday July 19, 2023

FNF Transport contacted me saying that they could help me move boxes of household

items and clothes items out of my Airbnb into my primary residence for $110 an hour

per man with a two-hour minimum. (Approx cost $270). I booked him about five days

before my scheduled move and he assured me that he will be cheaper than A Better

Way Movers which is the organization that I usually use. Carlos who was my main

contact, called me the day of our move, and said that he is very conscious of time and

he will be there at least an hour early. My scheduled time was 12:00pm. I did not see

him at 11am nor 12 o'clock. I called at 1pm and he stated that he had a driver named

Dominique and he would be on the way. I called this new driver around

2pm and said that he was in Lawrenceville. I tried several times to call Carlos but

got no response. I did call Dominique again and he said would be at my house at

4:30pm. He finally did show up at 5:00pm with an extra person and a U-Haul truck.

Against my better judgement, I let them move my items. Dominique

never stated he was a sub-contractor of FNF Transport. I tried to call Carlos again to

confirm this and never got an answer. So finally, I let him, and his co-worker get to work.

His partner was wonderful, but Dominique didn't do much. He was on the phone most of

the time. We went over to my residence to drop off all the items. After they were done,

he tells me that he gets the $270 because he doesn't have anything to do with FNF

Transport. It's his company Big D’s Moving Solutions and he gets the payment. I didn’t

understand this and began to dispute the late arrival time and switch of companies. So,

I told him that I was not going to pay him because he is not the company that I hired.

He stated that not paying him is a misdemeanor and stealing rendered services. I totally

disagreed with him and said my issue was with FNF Transport and not him. He didn’t

listen and he called the Peachtree City Police to have me arrested. I was in shock! They

were 5 hours late and they were not the company I hired! He didn’t present himself as a

professional contractor at all. He said to me “Does my truck say FNF Transport?”

Out of anger and wanting to get this situation over with paid him. But the police were already on the way. Once the police came, I told him what happened and asked the police to get them off my property. The officers talked to Dominique and then they left.

I could not believe this experience. And I never heard back from Carlos

with FNF Transport. This is a blatant bait, hook and switch situation. Both parties are

completely unprofessional and they need to have their licenses revoked. This is the worst experience of moving that I ever had, and these movers are crooks. I expect the Better Business Bureau as well as the State of GA to do something about both of these businesses.

If you are even thinking about using either one of these companies, BE WARNED -

FNF Transport or Big D’s Moving Solutions are going to rip you off and treated.

with no respect nor professional decorum.

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• Jul 20, 2023
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I asked for a quote to move. He told me 1100. Then asked for a deposit. I sent 600 through Venmo. He asked for more money and I asked to cancel my deposit and he refused saying it was non redundable. He stated that it was a non refundable deposit. I told him that he never told me that it qas non refundable. What business owner askes there customers for money?

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• Jul 19, 2023
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They used a Facebook AD. I reversed image the piano pictures and found them on a site in Indiana. Seemed legit at first but after some research found it.

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- Champaign, IL, USA • Jun 13, 2023
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My husband were planning a move from Vallejo, CA to Champaign, IL to take place May 31st and at the end of April, began looking for movers. We found American Movers Direct online and they quoted us $1900 for the full move. 3 days before our move, they called us and fabricated a sense of stress and urgency by telling us the truck they had booked was not big enough to take our belongings, and we could only move forward with the move if they booked us a new truck for $5100. We were shocked but in good faith, we paid the money. The movers showed up on May 30th instead of May 31st, and at this point we learned that American Movers Direct falsely represented themselves as movers when they were actually brokers. They subcontracted Best Moving Van Lines, which has horrible reviews and several reports of theft and broken items, who charged us an additional $2300. Best Moving Van Lines verbally agreed to deliver our things by noon June 3rd in Illinois - but when my husband and I got to IL, the movers did not show up. At this point, American Movers Direct began ignoring our calls and later told us that they have no update or whereabouts of where our belongings are. We have been thoroughly scammed out of our savings and have been living in an empty home for half a month now and want justice, and our belongings back.

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The claim they are brokers or a moving company that will schedule your move. Their USDOT#3848556 MC# 1402034. They send an invoice with all the moving information, but when you attempt to call them to follow up, no one answers the phone.

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I needed a refrigerator that I bought off of ebay for $330 to be picked up in South Bend Indiana and shipped to my home in Whittier CA I used a web site named Shiply and they found me a courier named Crktmovers also known has KMNY CRKTZ LLC They picked up my refrigerator on Dec 6th 2022 and $225 which was half of a deposit,they told me it would be delivered in a week but when the delivery day came and left they told me that there truck broke down and was sending another truck to deliver the refrigerator but once again a week went by and I was told that the second truck broke down then after that I was told that the refrigerator was in a storage facility but they would not tell me where now there phone is disconnected and the address that I have is vacant

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