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Microsoft support Reports & Reviews (43)

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My father received a message that his computer had been compromised and to contact Microsoft. He was tricked into giving them remote access to his computer. He was told for anti virus protection he would have to pay $500 in prepaid gift cards. A couple of the cards allegedly didnt work, so he was instructed to buy more. He said no, they changed the password on the computer and wrote a message to call 315-688-8206

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Clicked on a news story from bing.com & received a red screen warning of a "Google Chrome Critical Error" and to call the tech support number listed (866-847-7830).

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- Merritt Island, FL, USA
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I received a pop-up, a large red box that indicated a "Google Chrome Critical ERROR". There was a danger of someone trying to get access to my personal logins and bank information. The message said to freeze my accounts due to a great threat of leaking personal information and to call the toll free number 866-273-6507. I did not call the toll free number, I Googled Microsoft Customer Support and confirmed that the toll free number was different.

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- Columbus, OH, USA
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Browsing Amazon online when a message appeared on the right side of my laptop saying my computer had been infected with a virus and more and I needed to call a number for Microsoft tech support. The message also said my computer would not run properly, some features would be disabled, and my computer may not even turn on if I did not "take immediate action". Even when I tried to close the window, it reappeared. So I called the number...and that was where I went wrong. Spoke to "James Scott" who provided me with tech credentials so it seemed legit. He remotely went through my laptop and controls, showed me a prompt that appeared to show "people listening". Told me to pay $199 for one year protection or $299 for 3 years. I choose the 3 year. After thinking about it for 2 hours, and doing some research of my own, I just knew I had been scammed. I let my emotions get the best of me and that was the hacker/scammers plan. But, I did end up calling the actual Microsoft and I was right, I had been scammed. The real tech was able to remove the malware that was used to remote control my laptop. Since I had caught the scam the same day, my bank was able to reverse the transaction and are monitoring my account until I can close the old one. (The fake tech got my debit card information also my routing and account number after my debit card "failed".) These people were VERY convincing that I had a serious virus and my laptop (which is 3 weeks old) would not work until he handled the "issue". The real Microsoft tech was very helpful and resolved any issue and I did end up paying $149 for the real tech to remotely control my laptop to truly fix the issue.

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I was prompted via my computer that I had a virus and Microsoft needed me to contact them to correct the virus. From this point they went through diagnostic And gave a quote for the repair and at this time I became suspicious. 8883093111

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- Anna, IL, USA
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Indian dude called and said he was with Microsoft technical support and that they had been notified that my computer had been hacked and I could be losing my identity.... I own a mac book.

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Pop out message on screen. Call no indicated. Computer been hacked and if you dont do so, microsoft will disconnect connection due to virus effecting microsoft network.

When talked to them. Noisy background like a busy call centre, they sound to be busy, urgency to help, bunch of smartie East Indians trying to tell u ur computer is been hacked and monitored. Didnt buy it. They called back ..it a unkown phone no.

Be aware....

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- Chipley, FL, USA
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Lock up my computer on Microsoft Edge ( Internet Explore) with page that asked that I call the number above to protect my computer. Said that my passwords and account information was in danger of being stolen. Realized that it was a scam and did not agree to talk to the person.

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- Vermillion, SD, USA
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Computer started making alert noises and pop up stated I had Zeus virus and system would erase hard drive in a mater of minutes if I did not call tech support to prevent it. Call number and they accessed my computer remotely took credit card information. when asked how much it would cost the said 700.00 dollars. I realized after about 10 minutes it was a scam and shut them out. Called Microsoft for a repair. Cancelled credit card, and changed appropriate passwords.

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Said that my Microsoft support had expired and I need to call them immediately. Just a scam!

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A pop up appears on your screen that tells you to NOT touch your computer. There are huge numbers that form a toll-free number to call to "fix" your computer. DO NOT CALL THIS NUMBER!! If you do, in most cases, an Indian man will answer and tell you your computer is "infected" and needs to be "fixed". He will then take over your computer and install malware that gathers passwords, credit card numbers, and other personal information that you'd NEVER want to share. Again, DO NOT CALL THIS NUMBER! JUST CLOSE THE WINDOWS and do a full virus scan.

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They said some one was hacking my mothers computer. Threatened that the police where going or arrest her and and that her internet was going to be cut off. Called several times in one day

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- New Carlisle, OH, USA
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Saw a pop up from MicroSoft Support saying I had a virus on my computer. I called them. I entered the code they gave me and now they have locked my lap top computer. They want $19.99 paid by credit card.

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- Manitowoc, WI, USA
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I think this screenshot should explain things, when this happens you can't do anything but shut down your computer or what I do is Ctrl+Alt+Delete which take me to task manager and I end task on google.

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An unknown number from New Jersey called me. The man had a thick desi accent. He stated that he was from Microsoft support and was calling to help with my computer. I googled the number and saw various complaints of a similar description. Jersey Police go get this guy! He's preying on the naive and technology-illiterate.

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I received a couple of scam calls from a 'Lisa Wang' with 'Microsoft Support' claiming that my computer was being hacked. They tried several times to phish for information which we would not provide. Eventually, they gave up and disconnected the call.

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Last week, I was contacted by an individual claiming to be from Microsoft support, stating that they had been alerted that I had some very serious, compromising viruses on my computer. They convinced me to log on and allow them remote access. After several minutes of them "working" on my computer, they were obviously trying to sell me some additional protection. When I declined, they immediately hung up. A few minutes later, someone called back, with the same original pitch. I told them that I had already been through this and to not call back. Within the next few minutes, I received two more identical calls, asking me to allow them remote access to my computer, which I denied.

Since then, I've received several emails alerting me that some of my accounts have been compromised due to too many failed log in attempts, which leads me to believe that they've tried accessing my accounts.

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- Englewood, NJ, USA
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This morning we received three telephone calls from what appears to be 212-777-8394. I took one of the calls and I took another call. Both callers said that they were calling from Microsoft Support because our computer is sending out error messages to the internet. I told the caller that I knew he was a scammer an that I would report his call to FTC.gov. The man, who had a heavy Indian accent, insisted he was from Microsoft technical support. I told him to not to call my number again and again told him that I will file a complaint with the authorities. Then he hung up. After that a female called from the same number with the same story. My husband hung up the phone.

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- Parker, CO, USA
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I received a phone call from "Microsoft Support". His name was Kevin, spoke with a foreign accent and told me that my PC was being hacked into. The number he gave me to call back was 1 888 727-4205. He tried to convince me that it was a legitimate call. Called the number back and did get a live person almost immediately. They did not announce themselves as Microsoft and I did not give them any further information

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- Saint Charles, MO, USA
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Received a call from a person claiming to be Mircrosoft Support. He said that during security update they had noticed a proble with my computer. He asked me if my computer was nearby. He wanted for me to give him remote access and i did. After he told me how to give him remote access, he started to tell and show me things on my computer that were causing my computer issues. He wanted to sell me a Microsoft warranty for him to continue and fix my computer issues. I was getting my credit card and offered, but did not give, He didn't want my credit card number, instead he wanted my routing number from my checking account so that they could debit my account. I told him that i did not trust him three times and would not give them my financials, so he started moving around in my computer not know what he was doing i tried to mouse over to X him out of the remote connection. He kept dragging my mouse pointer away from the X. He shut down my computer and a password window appeared. He said that you want be able o do any work now because he had locked me out of my computer. At that point i hung up on him. I called Microsoft and they connected me with the real Microsoft Support at the Galleria in St. Louis. I explained to them what had transpired, and so they had me bring my computer to them. They could not unlock it so support had to wipe my harddrive clean and install Windows 7 back on my harddrive. This took about 5 days that i would lose from working. The very next day the scammers called me back, thinking that over night i had softened up and would give them my checking account routing number. I hung up! Then they called back the next day and i hung up again. The call came from Junction City, KY. The number was 1 (859) 854-5100. I called and it was a residence. (I called Channel 5 to report this and Mike Rush did a story on it which aired on the news).

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