Learning Crab Reports & Reviews

Learning Crab Reports & Reviews (23)

Scammer's website learningcrab.com
Scammer's address TX, USA
Scammer's email [email protected]
Victim Location CO 80215, USA
Type of a scam Counterfeit Product

I saw an ad for a learning tool for preschoolers. It is books to help children learn to write. I followed the add to what appeared to be a reputable website and browsed the website to see if it was legitimate. For the most part it seemed professional and like a good product. I proceeded to purchase the product. After not receiving the product for 6 weeks and with attempts to track the shipping failing I requested a refund. I have received suspicious responses to my requests for a refund and have been repeatedly told that I have to return the product to get my refund. I can't return a product I haven't received. There is no actual mailing address on the site and I believe it is a fraud. Parents beware! Do not purchase this product.

Useful

Victim Location 96717
Total money lost $45.97
Type of a scam Counterfeit Product

I saw their advertisement on Facebook for reusable writing booklets to assist young children with their writing of the alphabet, numbers, and simple designs. The advertisement shows grooves that aid and guide the individual in tracing the numbers and letters. In addition, a special pen is shown that has ink that fades after a specified time and can be used again and again on the pages of the books. I went on their website and placed an order to be sent to my daughter. My credit card was charged $45.97 for the four booklets & pen and an additional pen. The products were never shipped or received. The "tracking number" (9200190281670518543164) that they said was issued for the package appears to be bogus. When I enter the tracking number into the USPS it says that a tracking # was created on October 21st in Jamaica, NY. There is no further indication of any movement of a package. I emailed them at [email protected] about my grievance and requested a reimbursement back to my credit card for the full amount that was charged since the merchandise and service were never received. Their response:

"Thank you for reaching out to us at the Learning Crab! I understand you'd like to cancel your order and be refunded. I would gladly assist you on this, although, upon checking, it seems that it has already been fulfilled and is currently in transit to you. Because of this, we are unable to cancel your purchase anymore.

If, in any case, you decide to pursue your request, we kindly encourage you to wait for the shipment to arrive and contact us back for the complete return instructions. Once the return has been confirmed, we will be sure to initiate your refund request back to your original payment method.

Please do not hesitate to let us know if you have any questions or concerns. I'll be more than happy to assist. Thank you very much for your understanding, and I wish you a great day ahead!"

It appears that a customer can be forever waiting for a shipment that will never arrive. I don't see a phone number listed on their website.

I can't believe I have been scammed. From now on I will only be ordering from large, well-known companies. This type of scamming hurts both the individual customer by putting their personal information at risk and loss of funds, as well as hurting small businesses as the public has to be more selective and safe purchasing from bigger trusted companies.

I hope this company can be stopped and Facebook will only advertise legitimate and honest businesses.

Useful

Scammer's address WI, USA
Scammer's email [email protected]
Victim Location MN 55407, USA
Type of a scam Counterfeit Product

Order children’s learning books. Never heard back

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