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GuidingCross

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GuidingCross Reports & Reviews (3)

- Post Falls, ID, USA • Apr 08, 2025
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Name, home address, debit card

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- Burke, VA, USA
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Ordered 3 shirts from their site, guidingcross.com, in May. I tried to reach out to them many times, they kept giving delay excuses. Offered to refund the $83 I paid, when I said yes, they said they can’t refund anymore because package is on the way. It’s July.

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- Lancaster, PA, USA
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I purchased shirts from Guidingcross.com, as Christmas gifts. I received emails stating that they ran out of materials and that the products would be delayed. I explained that if they couldn't deliver by 12/22, that I wanted the order canceled. They would reply but just say that they were sorry but would ship when it can be made again. I said again, please cancel the order. I just get rote responses.

I will be reporting you folks to the Better Business Bureau.

I believe that I have been scammed for $111.46.

Even if you are legit. I have emailed multiple times to [email protected] to cancel my order and you have ignored each time. Very poor business practice.

Why don’t you understand??

I no longer want this order!!!!

Please cancel the order and refund my money!!!!

Stop telling me that you’re sorry it’s delayed but it will be processed soon.

I had to buy other gifts, so I do not want this order anymore!

S

From: [email protected] <[email protected]>

Sent: Thursday, December 21, 2023 10:46 PM

To: **

Subject: Re: RE: Re: Re: Order delay

Hi, there

Thanks for contacting us. Hope you are doing well.

Order No. : GC22013

Please accept my deepest sorry for the inconvenience caused to you.

We are sincerely sorry that you have been waiting for a long time.We do hope each customer can receive order on time, but sometimes the processing time was delayed due to the large demand and some unexpected reasons.

We have contacted the relevant departments to expedite the processing of your order.

And we will ship it out in first priority once it is ready later.

Thanks for your understanding.

Have a nice day!

Gina

Fri Dec 22 11:46:10 CST 2023,"** wrote:

I do understand your circumstances.

However, if these will not arrive by Friday, I need to know, so that I can purchase different gifts for them.

AND AGAIN, if they are not arriving by Friday, please cancel the order.

An immediate response would be greatly appreciated.

Thank you.

* From: [email protected] <[email protected]>

Sent: Wednesday, December 20, 2023 10:23 AM

To: ** @*****.com

Subject: Re: Re: Re: Order delay

Dear Customer,

Good day,thank you for your e-mail.

Order No. : GC22013

We are sincerely sorry for the delay and inconvenience.

I have told our related department to speed up the process of your order. If everything goes smoothly,we will ship it out. You will receive an email notification of the tracking number after the order shipped.

Please do not worry, your patience will be highly appreciated.

All the best,

Randy

Wed Dec 20 23:23:17 CST 2023,"** wrote:

We are having our Christmas on Friday, this week, with the people that those items are for. If we cannot receive them by then, please cancel the order.

Thank you!

S

On Tue, Dec 19, 2023 at 11:11?PM [email protected] <[email protected]> wrote:

Dear Customer,

GC22013

We are sincerely sorry for the delay and inconvenience to you.

One of the items you ordered was out of stock previou**y, which has led to the delay of the shipment.

It is currently in stock at the factory and will be transferred to our warehouse.

Once all the items are ready for delivery, your package will be dispatched as first priority. You will receive a shipping notification email with the tracking number after your package has been sent out.

Your patience will be highly appreciated.

Best Regards,

Shelly

Wed Dec 20 12:11:51 CST 2023,"** wrote:

Any update on my order??

On Sat, Dec 9, 2023 at 3:02?PM Guidingcross <[email protected]> wrote:

HI there

Oh no .We are sincerely sorry for the delay and inconvenience to you.

Since the product you purchased is a hot item, we received a large number of orders recently, which caused us to run out of production materials faster than expected.

We will arrange production and delivery within 3 days

Once the items are ready for delivery, your package will be dispatched as first priority. You will receive a shipping notification email with the tracking number after your package has been sent out.

Your patience will be highly appreciated.

All the best,</[email protected]></[email protected]></supp...⇄

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