Global travel Reports & Reviews

Global travel Reports & Reviews (3)

Total money lost $188.98
Type of a scam Travel/Vacations

I called what I thought was Southwest because I was online trying to book a flight and was unable to complete it. According to my phone records I dialed 800-433-9792 - They answer as Reservations Customer Service. I explained I was having difficulties booking my flight online and needed to have my travel funds extended as they would be expiring before my return trip home. The guy I spoke to was named Adam - He said there would be a fee to extend my expiration date. After my travel funds available $237.00, I would owe $188.98 for my round trip fare. He said he booked my flight with desired times/dates/location. He sent me an email and said I had to verify the information by replying it was correct. I did that and the email I see was Travel Desk . I did not notice the non- southwest email address at the time. This all took place on 6/13/22 at 7:11am. He said it may not appear on my southwest account for up to 48 hrs.

Today 6/28, I realized that I hadn't logged on to add the flight info to my calendar. I logged onto Southwest and there was no flight info showing for upcoming flights. I called Southwest (a different number) the agent researched and found no flight info for me on any upcoming flights. I read the email to her and she verified that Southwest does not send that kind of email and verified that there is no fee to extend the expiration date of funds. I went to my Credit card which I used and found a phone number. I called 800-801-4358 - they answered Reservations - I explained- they transferred me to Adam. I asked how they knew who I spoke to as I hadn't given them any info today. He replied by my phone number. Adam came on the line and I began questioning and told him I want a refund, he was saying things like, not to worry he will take care of me, he will fix it, etc. He said I could get a refund. I asked him who he worked for and if he worked for Southwest and he hung up on me. I disputed the Credit Card transaction which shows up on the statement as AIRLINECHARGE SOUTHWES 800-8014358 TX 75001 US clearing my account on 6/15/22 for 188.98.

Southwest Airlines confirmed that I was the 2nd case today for this Rep from the exact same scam.

Useful

This just happened to me last weekend. Ive been calling that same number listed on my credit card and it goes straight to a voicemail. Was Southwest able to help? Did you credit card company accept the dispute? I am really glad you posted this. I've been trying to get answers for days about it.

Useful

Total money lost $149.95
Type of a scam Government Agency Imposter

Global entry scam website. Says they are a 3rd part so they will charge a $49.95fee on top of the original 100$ global entry fee. I should've known better.

They now have my work history, passport number, DL info, my email and my home address.

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