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Energy Fit Wear

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Energy Fit Wear Reports & Reviews (45)

- Virginia Beach, VA, USA
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This company is a scam, I wish I would have listened to other people before I had to deal with this. This company needs to be shut down. I ordered last week and I have communicated with them via email and social media on multiple attempts and to no surprise not one response. They advertise that they respond within 24/48 hours. I’ve asked them to change my size but they haven’t even responded or updated my order for shipping info. I spent 140.00 with this company. And I will tell all my workout friends never to buy from this company, and they could have had a lot of business just from referrals from me. But that’s dead now.

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Dear Online Consumer:

After investigating into this matter for you, What appears to have happened is someone has used our business name illegally to sell products that they never intended to ship out. As you can see by visiting our website we are a fitness clothing brand.

Our only sales channel is our online store website - which will be accessed at: https://energyfitwear.com

This charge is not coming from our company, Energy Fit Wear

I advise you to go back to your original method of payment, whether it be credit card, debit card, or PayPal and have them launch an investigation immediately on the transaction.

Your bank can help you identify the true merchant behind the charge.

If you can get the contact information for that merchant, please do share it with me.

Please do let me know if there is anything else I can do for you

Be Safe & Keep Smiling! :-)

All the Best,
Stephanie | Customer Care

energyfitwear.com

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Hi there - thanks for getting in touch. Do you have an order number or email address associated with your order so I can look into it for you?

This review does not have a name or email address attached so I am unable to find your order, but if you can provide that I will be more than happy to assist you here.

All the Best,
Stephanie | Energy Fit Wear

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Ordered 2 pairs of tights 5 weeks ago and received tracking number but it has been pending for 2 weeks! I’m assuming Australia post hasn’t even received the items yet as they have never taken this long to process an item. I believe this website is a scam and I have sent multiple emails to them and either I don’t get a reply or nothing happens or I get a “ticket number” saying someone will get back to me but never does. If anyone else see’s this I will be taking legal action against this company in a fortnight if anyone wants to join!

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Dear Valued Customer,
Please rest assured that I have already shipped out your order from my end.

Here is your tracking number: UBY8179999015129 It will arrive with your local postal office in Australia.

Please allow 4-12 weeks for international delivery. ? ? Due to the current ongoing pandemic there may be delays within your local customs.

Please send an email to [email protected] if there is any issues at all

All the Best,
Stephanie

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I have to say I DEEPLY REGRET ordering from this website! I was super excited to get my first order of leggings until I pulled half of them out of the bag and they were already damaged. When I asked for a credit they did not give me a credit back onto my credit card, instead they gave me an instore credit. It took me awhile to reorder from this company again and I had a credit on file of over $100. The merchandise I reordered unfortunately was never received, yet the shipping’s tracking shows delivered. After reaching out to the company via email multiple times with no response back except for a ticket number. I called my credit card company and disputed the charges. Now out of the blue, a month and a half later, I get an email from the company asking why I would dispute the order. I explained I never received their orders they shipped to me and that not one person responded to any of my emails regarding the orders until I disputed the transactions a month and a half later. After that correspondence I heard nothing from the company. They never tried to even rectify the situation. Instead they appeal the charge back I issued from my company and get their money back off of the tracking numbers showing delivered. However, I never received my merchandise that I paid for. I have paid for merchandise I NEVER RECEIVED! Isn't that theft?
Do yourself the biggest favor. Save yourself the headache. There are other companies with way better customer service and way way better quality of leggings. I will be posting my reviews on their webpage and on Google with the quality they send and expect for you to pay for. DO NOT ORDER from this company! Heed the warning. The customer service is horrible and seems the product is cheaply made it falls apart before you can even put them on. If the product was sent to me I would be just fine however, I never got my leggings and I spent over $150 due to the credit on file, and I also wanted to try out some other styles hoping for better quality. I can’t rate those leggings as I never received the merchandise I am paying for.
Photo 1 proof in review #15888844 about Energy Fit Wear
Photo 2 proof in review #15888844 about Energy Fit Wear
Photo 3 proof in review #15888844 about Energy Fit Wear
Photo 4 proof in review #15888844 about Energy Fit Wear

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Hi April,

Hi there - Thank you for reaching out! I’m so sorry about the defect item.
Please accept my sincerest apologies for the inconvenience caused to you regarding your order with us. It is never our intention to cause inconvenience to our valued customers. 

I made sure you received a full refund for your order for this inconvenience and have reported this to our quality control team to make sure this will not happen again.

Please let me know if you have any additional questions for me.

All the Best,
Stephanie

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My daughter scammed out of an Xbox one . They are stealing UPS tracking numbers. Someone shut this company down!

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+1
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I placed an order for 60 bulks and all I get is a email.. And a bull[censored] number to kall...
Do not I repeat DO NOT ORDER [censored] FROM THEM!

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+2
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This company is a scam. Do not order from them. I have made multiple attempts to contact them regarding an order I placed nearly a month ago, after paying for priority shipping. The phone number either doesn't work or just dumps you into a voicemail box, and no one ever calls you back. The email only sends back canned responses, no one ever contacts you about your order. I filed a complaint with BBB, along with a lot of other people that have been ripped off.
Buyer beware.

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This company cannot keep up with the demand or is mismanaging money. I have made multiple contacts by email, web form, and voicemail. They do do respond.

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It’s because they have one person in customer service. Either that or every single person that responds is named Stephanie. I’ve been waiting for my items for four months now... pretty sure I’m just gonna have to call the bank and file fraud charges over leggings how ridiculous can you get, but what else can I do I’m not just gonna forget they took my money.

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Before the transaction got cleared I could click on view your order or visit our store and I could see the pending transaction. However, when the funds got cleared and I click on view your order it says oops something went wrong.
Photo 1 proof in review #15827825 about Energy Fit Wear
Photo 2 proof in review #15827825 about Energy Fit Wear
Photo 3 proof in review #15827825 about Energy Fit Wear
Photo 4 proof in review #15827825 about Energy Fit Wear

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- Orrville, OH, USA
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I purchased a pair of leggings and the tracking info said they were "returned to sender". I contacted the help line and a lady "sent me a replacement pair". I never received any tracking information on that pair. A second lady after I reached out again said they have an influx in orders and I would receive it but it would be delayed. Here we are 34 days later and I still haven't received anything I've paid for OR a replacement pair. Now they won't return any of my email when asking for a refund.

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+1
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Absolutely terrible company. They took my money and still have not shipped my order after 3 weeks. I have e-mailed them five times and called five more time and have not gotten a response. Terrible company, well not even a company. They are internet scammers

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- South Hackensack, NJ, USA
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Spent $37.81 and never received product or a response from business.order # ***

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- Denham Springs, LA, USA
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On are about 9/16/2019 I placed an order from Energy fit wear I payed for express shipping on are about 9/18/2019i haven't gotten my order so I emailed the company some guy answered me back saying he is one of the owners he said he was going to check on my order then he said there was a back log of orders he said I would get my order in a couple of days well I didn't so I tried contacting them again from 9/19/2019 until 9/26/2019 because I still haven't received my order yet and they are ignoring me now from 9/19/2019 until 9/26/2019.

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- Killeen, TX, USA
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I have ordered something from this company and they have not send me anything over a month ago and i have tried to reach them but only get that they will ship soon but it does not happen

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This company “Energy Fit” is not a real business. I bought two pair of leggings from them. After four days I still hadn’t received a tracking so I contacted them and received this message,

“I completely understand your frustration and sincerely apologize for the delay. We were a bit backed up on orders but they are shipping out as of Monday. We are hoping to get caught up by next week. You will receive an email with tracking information as soon as it ships.

Best,

Ben”

After that, I contacted them four more times and they never got back to me! Three weeks later I still hadn’t received a tracking number or the merchandise I ordered. They stopped all communication with me and still got their money! Be careful DO NOT purchase from this company.

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- Omaha, NE, USA
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I ordered 2 pairs of leggings... recieved an order confirmation, they took my money, but have not sent me a confirmation of when they will be delivered... they will not respond to my multiple emails asking for my money back... they are SCAMMERS

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I wanted to introduce myself, my name is Stephanie and I am with Energy Fit Wear customer care team. Thank you for reaching out to us, let me begin by apologizing for the delayed response, we've had an overwhelming number of people reach out to us recently, but we're working tirelessly to get back to everyone as soon as possible!

First off, I wanted to say thank you for being a loyal customer! At Energy Fit Wear your happiness is our #1 priority. We take a hands-on approach and maintain an open line of communication at all times.

Our sincerest apology for the delay of your package arrival.

After investigating your order, during the time period it was purchased, there was a high demand in orders which caused a production back log. This didn't affect all customers - only in some very limited cases.

If you have any issues with sizing, want to return for a full refund, we’ll provide you with a prepaid tracking label and you’ll be able to return the package back to us and we’ll provide you with anything you need - just email us at [email protected] and let us know you’d like a prepaid label.

Please reach out to our customer care team if you have any other questions or concerns regarding your order at all.

We thank you for being a loyal customer!

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