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Dominion Energy - IMPOSTER

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Dominion Energy - IMPOSTER Reports & Reviews (22)

I got an automated call from phone number 804-301-3881 which said my Dominion Energy service would be cut off in 45 minutes and to press 1 to speak to a representative. A man whose name I did not get explained they sent out notices back in January (which I never received) about something about a meter that needed to be updated.. also mentioned my autopay hadn't been updated or had expired and that the last three bills had not been paid, even though I showed the payments being received through my online account. He said they were actually pending and that the quickest way to intervene and not have my electricity cut off was to make a payment. He recommended using my online banking account to send a payment through Zelle, to individual, with first name "Dominion" and last name "Energy." He provided me his IDnumber: 205231E, a case number: 14296-75462, a ticket number associated with installing a new meter this Friday: tkt#PH2519066. When I kept demanding that I needed documentation saying that I owed $489.19 before paying it, he eventually hung up.

- Falls Church, VA, USA

I was told that my service would be disconnected within 45 minutes due to lack of payment on my account. I said that was not correct. He repeated the statement. I again said that was not correct and hung up. (I did not give the person a chance to ask for payment.)

I called the number back and received a generic voice-mail to leave a message.

- Alexandria, VA, USA

Received a call at work from "Kevin Sanchez" who claimed to be from Dominion Energy. I told him our building manager was not there and he could leave a voicemail. He told me that my power was going to be cut in 45 minutes and then gave me a phone number to call to fix the "issue": 1-800-790-0494. He said he was just a tech and couldn't do anything about it. He also gave me a case number: NP27715095. He asked me to repeat both numbers back to him to ensure I had written it down then he hung up.

Call from someone claiming to be Dominion Energy saying a truck was coming out to turn off power due to past bills and said to call another 800 number to talk to billing. Person said his name was John Hanson and said to call 800-343-4029

- Burke, VA, USA

Received a robo call claiming to be from Dominion Energy stating "my electricity will be disconnected in 30 minutes", and to call 800-369-6514 to avoid disconnection. The number that shows up on my caller ID is in fant the customer service number for Dominion (I logged in to my Dominion acct to locate the correct contact number), but of course, the robo call directs me to contact the number listed above. I have received this call multiple times, and am concerned as to how they are able to show Dominion's contact number on the caller ID? As a note, my electricity payment is not default.

Thank you!

- Evington, VA, USA

I received a letter addressed to me personally warning that 'my' water line was in danger of costing me -personally- for repairs. I do NOT have a 'water line'. The letter continues with dire warnings of financial consequences IF I do NOT sign-up for their 'protection' (tried to extort a monthly fee from my credit card).

In checking's 'Business Profile' for Dominion Energy I further found out that they 'partnered' against their customers in this scam where THEY receive part of the 'take' in exchange for the use of my personal information from their 'Customer Database' under the name of 'Dominion Products and Services Inc.', a shell company created to exploit customer data for profit.

Robo call: reference previous calls, missed payment threatened to cut off power unless we were to call the provided number

On 3/29/2019 at 15:15 our business received a phone call with caller ID Dominion Energy from 888-667-3000 telling us that our power was going to be cut off in one hour due to non payment. They gave me a phone number 800-240-3217 to call to make a payment. They answered Dominion Energy Collections and when I told him I didn't understand because we were set up on automatic billing, he said it hasn't been working. I asked if this was a scam and then was put on hold, then they came back on and hung up.

- Chesapeake, VA, USA

Robo call-when call back the "operator" is very authentic Music on hold, the extension choices. This one is as close to the real Dominion Power I've heard yet. They want your payment or else the technicians will be at the place of business to shut off the power. Again, this scam is very authentic-like. They use caller ID, several "operators" with background noise, music on hold, etc. DO NOT fall for it.

- Richmond, VA, USA

Have received calls to two different phones from number 757-857-2112. Automated message that it is courtesy call from Dominion Virginia Power. Message says my power will be disconnected for nonpayment in 30 minutes and directs me to call billing department at 800-631-8130.

I called my contact number for actual company and they reassured me it is a scam.

- Mechanicsville, VA, USA

Pretending to be power company stating our service is about to be disconnected due to lack of payment. Wants a cash order to be purchased from dollar general to not have service disconnected

I have received several phone calls this morning from 757-857-2112 stating power will be cut off in next 30-45 minutes. I was instructed to phone 800-341-5850 to resolve. My business account is in good standing and neither telephone number reflects power company in my area.

- Charlottesville, VA, USA

Scammer called place of business threatening to turn off power in one hour because bill was unpaid. As the owner of the business I looked into the threat and called the number the scammer gave. He said in order to pay the $2,000 bill, I had to go to Food Lion and purchase four Moneypaks and then call back for further instruction.

claimed to be dominion energy and said our acct was going to be disconnected for non payment

Scammer said my business' electrical service was to be disconnected for non-payment in thirty minutes unless payment was submitted immediately.

- Manquin, VA, USA

A customer service agent claiming to be from Dominion Energy called and indicated my power would be cut off due to lack of payment. This was false. However, I wasn't near my computer to check the account. I was given a phone number to call to arrange cash payment to avoid disconnection of power. He asked for my account number and I declined to give it and he hung up. Only difference in the pre call recording was the lack of a Spanish speaking option for the call.

- Richmond, VA, USA

They call your number and threaten to turn off your power unless you pay them through a cash Money bak card through Kroger. They pose as Dominion Virginia Power.

- Virginia Beach, VA, USA

Our office received a call from "Dominion Energy" but I could not take the call at the time so a message was taken. I returned the call to the number provided. All of the initial phone prompts seemed official, except the extension to select was incorrect - evidently because no matter what extension you hit, they will all go to a scammer. I selected extension since that was billing. Both times, John answered. John tried to collect on a late payment but he didn't realize that this was not our responsibility but the landlord's. When I asked for the property address, he hung up. I called again, and ironically John answered again. Imagine that I was able to get the same representative in such a large call center both times I called! I asked him for another piece of information they needed to identify to try to determine their credibility and he gave an old address and hung up again. I called a third time and hit a different extension. This time I got Brian and told him I was disconnected twice and told him it was regarding billing, so he put me on hold. When John answered, he immediately said I needed to pay cash to keep electric from being turned off. When I told him who I was, he said, "oh I'm sorry, I picked up the wrong line" and hung up.

Representative called at 11:15 saying power would be cutoff if payment not received by 12, and provided phone # and name of representative to call with payment info. When we called back, they requested a prepaid money pack card from Walgreens or Kroger, and that the dominion acct # wasn’t needed. When we called the usual Dominion # our account was in a normal status. We hadn’t received delinquent or disconnect notice, this was a scam

Scammer called my husband's cell phone twice, said we had a cutoff notice for our power and we needed to pay to prevent disconnection.

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