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Directv Reports & Reviews (45)

• Feb 23, 2021

Victim Location 85364
Type of a scam Business Email Compromise

Received a call from a person claiming to be with Directv. Stated they would lower my bill to $45 month for 2 years. However, I would have to pay $450 for the first 10 months. I called Directv and asked them if this was true and they said no it is a scam.

• Oct 01, 2020

Victim Location 64870
Type of a scam Online Purchase

I received a voicemail from Directv (which I am a subscriber) because the package I have was expiring (this was true). A new package of tv was explained and I was told that E-Bay was helping AT&T pay for the reduced package and I was to go to the store to purchase $400 in E-Bay credit cards and read the numbers to the scammer. Afterwards, I was told to purchase another $400 in E-Bay cards and repeat the process. Last I was told that a refund from AT&T Driectv was due to me but I was to purchase another $400 in E-Bay cards to receive the refund in cash by personal delivery. Unfortunately, I fell for the scam and am out $1200. When I called Directv to ask if they were aware of the scammers, I was told yes, but they do not notify any customers that their calling sounds and callers from the scamers use the same information of current subscribers and protocol of addressing AT&T customers. Directv does not care in the least that their customers are being scammed using the techniques that AT&T employees use when speaking to customers.

• Jun 08, 2020

Victim Location 78738
Type of a scam Utility

Scammer says they are ATT/DirecTV, offering to lower DirecTV bill by 50% plus some freebies. This is the scam that won't quit. I've been getting these calls for over a year. At least a couple of times per weeks. At one point they had my DirceTV account number and my home address. They try to get you to "prepay for service" using Amazon or eBay gift card. FRAUD

How do we shut this down?

I saved the voicemail message. Now they're using an British sounding person.

Victim Location 36744
Type of a scam Other

Was contacted by someone claiming to be DirecTV and ATT stating that my box was incompatible and that I had to upgrade my devices with a Software Wireless Link and that if I didn't my tv would no longer work. They stated this costs $1800 but were only charging me $199. They had my old CC information, but I accidentally gave them my new card info. I was called from 850-800-8352. First call I hung up. They then called back. After speaking with them I was told to contact 347-593-8761 ext 004 or ext 2134. I then realized and called and cancelled my CC.

Victim Location 43315
Type of a scam Counterfeit Product

I got a text message from Direct TV offering me half off my cable bill. I called back. They seemed to be on Central time because they were an hour different from me, I'm on EST. I called them last night about 6pm. I spoke to John, he asked for my phone number. He had an Indian accent. He wanted me to make a payment before 8pm last night. If I wanted to pay the $300 upfront. He wanted me to buy two $300 eBay cards. He told me to go to Walmart, Rite Aid, or Walgreens. He said I would receive a new Iphone if I paid $1800 upfront. He said the retail value of the phone was $900 and it would be Fedexed to me overnight. He sounded very professional.

Victim Location 27284
Type of a scam Utility

Received cal lfrom someone claiming to be with Direct TV, offered 50% discount if you pay for 6 months upfront, requested $750 in Ebay cards. Got security code and actually made changes with Direct TV account. I have spoken with Direct TV and they do not text and do not have that offer. They were able to change my account back and set a new security code. Still receiving calls wanting me to pay.

Victim Location 77627
Total money lost $20
Type of a scam Other

It was early in the morning when I got a call from a Alex Shaw from DirecTV, stating he need to update the software on my box. He does have a badge number, which is AJ911Z, he does need a credit card number from me, because their is a charge of $20.00. At the end of the year, I would get back $230.00 back on my credit card. It was early in the morning, I didn't know what he was talking about but, I gave him my credit card number. Later when I woke up, I called my sister and she said that DirecTV doesn't call you like that and charge your card for changes they made to your system. So, I had a number for DirecTV, I called them and they confirm that they wouldn't call me early in the morning and they wouldn't ask me for my credit card number over the phone.

Victim Location 32669
Type of a scam Other

Caller alleging he was from DirecTV said they would drop my bill by $30/month and upgrade my channels if I paid 4 months up front. Red flags went up, but I played along. To get the deal, I had to buy an Amazon gift card (equal to 4 months service), call them back and give them the information on back of gift card. Only thing I know other than the above information is that both individuals I spoke with sounded as if they had a South Asia (Indian) accent.

Victim Location 31322
Type of a scam Phishing

Text message saying DirectV was offering discounted service, but had to be paid in advance with EBay prepaid card. I have received this text twice, now. DirectV didn’t know anything about this, when I called directly.

Victim Location 91360
Type of a scam Other

They said they would lower bill to 89.99mo but had to pay 4 mo. up front with amazon gift card. Called Directv and they said it was a scam.

Victim Location 34476
Type of a scam Phishing

I received a text message saying I could save 50% on my Directv bill. When I called the number, they told me I had to pay them $300 in advance with an EBay gift card to receive 1 month free from ATT and 5 months at $59.99 each. I would not be locked into a contract and could cancel at any time without charge. If I paid within 24 hrs, I would also receive a $70 prepaid VISA card. After purchasing the EBay gift card, they told me to contact Directv at 1-855-917-8675 and give them authorization code of V9635921 along with the info of the gift card. I contacted Directv to check it out and its a scam through and through. Don't fall for it!

Victim Location 80536
Type of a scam Other

Received a call which callerid identified as 800 Service. Man on the phone said he was from DirecTV and asked if I was satisfied with my service. As I have DirecTV, I instinctively answered "Yes". He said thanks and hung up. I realized I had not received such a call before and remembered the "yes" scam. I called the number on callerid, 888-829-6268, and it was reported as being out of service. So I believe I am a victim of this scam and will have to watch all financial statements very closely.

Victim Location 75070
Total money lost $225
Type of a scam Phishing

Amazon gift cards to pay for directv

Victim Location 87505
Type of a scam Other

I was contacted by landline phone on August 4 at 11:44am by 800-531-5000. I was told this was "John Anderson with Directv. We have a promotional offer for the merge of ATT and directv. I was asked to give my account information. I told them they had it in front of them since they contacted me. I was asked about my mailing address which they had. I was also asked if my date of birth was correct which they had. The offer was that my bill would be reduced by half if I paid 5 months up front with an amazon gift card in the amount of $300.00. This would be a new lifetime rate and for 2 years I would receive promotional channels such as HBO etc. I was given a confirmation number and transfered to a supervisor (Phil) to receive the promotion code number. I was then told to call 8887449406 ext. 1 to give the amazon gift card number to the billing department and I would receive a $100.00 visa gift card in the mail.


I did not do any of the above, however I did contact the office of the President with ATT on Monday and was told this was a scam

Victim Location 94547
Type of a scam Counterfeit Product

They called me to ask for me to purchase a $250 Amazon card and call back and give tbem tbe number on the back of card and prepay directv bill for 4 months then I wouldn't receive a bill for 4 months. After that pay $62 a month for the remainder two years.

Victim Location 34442
Type of a scam Other

I was contacted by someone representing themselves as being from DirecTV. The caller ID even said DirecTV on my phone, so these people have a way of spoofing DirecTV’s actual Customer Service number. At first a woman with a thick accent explained that AT&T & DirecTV were offering a special promotion whereby they would reduce my monthly bill to $69.95 per month. She also said that Amazon was involved and was sponsoring this promotion. If I was interested, she would transfer me to a “Supervisor” who would answer any questions and explain how it would work. I expressed interest and was transferred. The man I spoke to was a little easier to understand and said that for this to work, I would pay the first 5 months of $350, during which DirecTV would not bill me and then for the next 19 months I would be billed @ 69.95 per month. He specifically mentioned that it was for two years but would not be a contract commitment . Then he said that since this was sponsored by Amazon that I should pay the first 5 months using an Amazon gift card which I was to purchase at a local store and not directly from Amazon. And if I hurried and called them back by 10:00 pm tonight with the Gift card information, they would send me a $100 VISA gift card or an Amazon Fire Tablet. He gave me the following number to call (888-660-7949) and a Promotion Code number. I figured that this was a scam by going to the Amazon website and reading about the exact scam on the page devoted to Scams using Amazon gift cards. That page is here: If you call the 888 number above it sounds just like when you call DirecTV. Lesson here is NEVER PAY UP FRONT FOR ANYTHING LIKE THIS, ESPECIALLY WHEN IT INVOLVES PAYING WITH A GIFT CARD.

Victim Location 32713
Type of a scam Other

The following description from your site describes this scenario exactly as it happened but I will provide more detailed information: "DIRECTV impersonators have been contacting customers offering a reduced monthly rate on bills in addition to receiving premium channels if they paid 5 months up front using Amazon gift cards within 24 hours of the call. If the consumer agrees, a “supervisor” will be put on the line to record and verify the agreement and provide an authorization number to use when calling back in to give the claim code located on the back of the Amazon card." The only exception to that statement is the "supervisor" did not give me 24 hours. I received two calls today. I ignored the first one but answered the second one at 3:09 PM. The first person I talked to - I don't remember the name he gave me - described the "Amazon Promotion" which is that my Directv service monthly cost would be reduced to only $59.95/mo for a period of 2 years with no commitment from me and I would also get all the premium channels for the 2 years. At this point I figured if it sounds too good to be true..., so I was suspicious and asked if they could email me the information. They of course said they could not do that. I decided to go along but I would not provide any credit card or personal information. So then he connected me to the "supervisor" - said his name was Oscar - who first asked for my phone number and then read my address to me to supposedly confirm my customer identity. Then he told me I needed to purchase an Amazon Prepaid Gift card for $300 to cover the first 5 months of Directv service and call their billing dept at 888-910-3813 ext 1 by 9 PM to give them the number from the gift card for $300 and this "Amazon Discount Promo Code", DTV2607. They said the $300 card would cover the first 5 months and then after that I would be billed only $59.95/mo for the remainder of the 2 years. I said OK and we disconnected. At this point I was fairly certain this was a scam. So I did a little research on the web and see that it is. Thank you BBB for the information you provided. Also I would like to mention the caller ID came in as “800-531-5000 Directv”. I checked and this number is a legitimate Directv contact number. But I realize caller IDs can be faked.

Victim Location 79605
Type of a scam Tech Support

Caller inquired if we had Directv services, they had new Satillite services available. Had me check my system with questions about what I was receiving now. Then proceded to advise me on upgrading my receiver, and to talk to a representative, he had no name but technical support from Directv. I couldn't understand half of what he telling me. Eventually, understanding he wanted me to pay him a deposit of $1500.00. When I questioned that, he said I would get it back in November in our Account. I made him repeat this again and told him not now. I called Directv myself and was told no such activity is in effect and that they would never call on such an upgrade but use the mail system.

Victim Location 78253
Type of a scam Phishing

I received a phone call by (supposedly) the DirecTV sales office and was told that I could receive a lowered monthly charge for my DirecTV account TV package down to $24.99 a month for 24 months. They knew my account number and my name and address. They said I would have to purchase a Pre-Paid EBay gift card that I could by at any retailer such as Walgreen's, CVS, HEB, etc. They said that 10 months of premiums must first be prepaid in the amount of $250.00 in order to receive this special. They even gave me a promotional code and their billing departments phone number of (888) 910-3747 ext. 1 and call them back to pay for this special with the purchased gift card. My wife and I called DirecTV directly and they said there was no such offered promotion and advised us to ALWAYS call DirecTV first before accepting solicited promotions.

Victim Location 29910
Type of a scam Other

Recieved a phone call from Directv saying if i paid them a $300 amazon giftcard I would only owe 14 more monthly bills of 29.99. They knew my name and address, but not my exact bill amount. If I paid them by 10 PM tonight, I would get a $100 prepaid visa. When I looked up scams, I found out that only amazon accepts amazon gift cards for payment, otherwise it's a scam! Please stay away!

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