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Capital America Services

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Capital America Services Reports & Reviews (2)

• Aug 10, 2022

Victim Location 92104
Total money lost $10
Type of a scam Employment

They contract you about a job offer to work from home. It seemed a little legit at first cause of their website but what throws it off is that they “work” with bitcoin. They ask you to transfer money from a bank account to yours to have the money turned into bitcoin. Which is already suspicious. When you tell them it’s a scam they delete the whole conversation they had with you.

• Jul 19, 2022

Victim Location 91801
Type of a scam Employment

Message from scammer: “Hello!

I hope things have been awesome!

I'm jotting you a quick note to let you know that Capital America Services is hiring and wants to see you in team. I found your profile on Indeed portal and was really impressed by your experience and achievements , we are working on similar projects and we're currently looking to expand our team.

Capital America Services is a NY based US owned IT Company established in 2003 that is incorporated under federal jurisdiction and is authorized to operate and service businesses in all states of the USA. We actively participate in electronic tendering services provided by the US federal government with our main focus on computer maintenance and managed IT services.

We employ a young and dynamic team of IT specialists that are focused on providing the best quality of IT services to a wide range of small and medium sized businesses across USA.

To keep up with our rapid growth, we are looking for 3 resources for the position of Customer Service Representative (remote position) to join our growing team, all while being a leading example of our company culture.

We are specialized in providing IT resources, expertise and talent to our customers in a timely and cost effective manner.

Successful candidates will have an established track record of helpdesk service delivery, a solid knowledge of industry best-practices, admirable communication skills, and be driven to achieve results in a collaborative environment with all business units and levels in a fast-paced environment.

This is an excellent HOME-BASED online opportunity (remote work).

Office location: 810 7TH AVE FL 40, NEW YORK, NY 10019

Company website: https://capitalamerica.org

EM?L?YM?NT: FULL TIME/P?RT TIM?:

1. Salary: FT: 1100 USD/w??k or PT: 550 USD/w??k (NET salary) after tax deduction. $27.50 hourly.

2. Shift timings FT:40 hours/w??k ?r PT:20 hours/w??k

3. Immediate Start Date

4. Payment will be made to your bank account weekly.

5. Working hours: 09:00 AM – 05:00 PM, Monday-Friday.

· If you choose Part-Time, starting hours are flexible. You should work 20 hours per week at any time between 09:00 AM – 05:00 PM.

· We provide corporate email address & VoIP landline for incoming and outgoing calls from customers.

Probation P?ri?d: 7 business days

During probation period, you will get a salary as : Full Time - 1100 USD/week ; Part Time - 550 USD/week) $27.50 hourly

Upon completion of your probation, if you agree we shall commence a long term contract.

We request: To be responsible, to do the task in exact dates.

Requirements:

1. Ability to interface with clients effectively.

2. Ability to work effectively and efficiently in a fast-paced sales environment with multiple priorities.

3. Well-developed organizational, time management and prioritization skills.

4. Solid computer skills and an aptitude for learning new software.

5. Managing filing systems and contact databases.

6. Providing shared support if required.

7. Self-motivated and able to work without supervision

8. Fluent in English, oral and written.

9. Demonstrated experience in customer service and support.

10. Ability to build rapport with customers.

Duties:

1. Manage incoming phone call inquiries.

2. Manage quality and successful delivery of a large number of simultaneous projects.

3. Create and mail correspondence to claimants, clients, and service providers.

4. Respond to Customer Service Emails & DM's on a daily basis.

5. Ensure timely execution of all client requests and instructions.

6. Preparation of weekly and monthly, reports using Excel and Word.

7. Assist with other support functions as required.

8. Generate sales orders and customer invoices, posting sales and credits to accounting system.

9. Input orders from the Sales Team into company web-based system for processing and delivery.

10. Manage reviews on websites.

Benefits:

1. Work from home opportunities.

2. Extended health care.

3. Vision care.

4. Flexible working hours.

5. Dental care.

6. Life insurance.

7. Casual dress.

8. Company events & social hours.

9. 30 days paid vacation & time off.

10. Disability insurance.

WE PROVIDE FULL TRAINING TO HELP MAXIMIZE YOUR EARNING POTENTIAL.

I will be your supervisor, feel free to reach me in case of any queries or guidance.

I'd love to tell you more about this position and discuss how we could achieve great things together.

Let me know if you're interesting in this position. I look forward to hearing from you soon.

Thank you!

Carletta Collins

Capital America Services

Human Resource Specialist”

Message after e-signing:

“You have been accepted for a trial period on the Customer Service Representative remote-position! We are glad to have you in our team and are sure you will love it here!

Your application for the Customer Service Representative position stood out and we are excited to work with you in our team. At this point, we hope that you have familiarized yourself with the responsibilities and duties of Customer Service Representative. Please keep updated on any modifications and requirements of the job by regularly checking your e-mail and respond promptly to company messages. Further, you are required to ensure that you are reachable through the phone.

Duties of a Customer Service Representative

The company offers IT Services for government sector, small & medium business. As a customer service agent, clients will contact you and express their needs or make particular requests. As an agent, you will open the customer's file from the computer system and provide the necessary solution to the issue at hand. The solutions might include making modifications to the customer accounts such as updating an address on file or canceling an order. It is unlikely that you will have all the answers on your fingertips, in which case you are provided with FAQs and guidelines for handling the problems. In case of emergent problems whose solutions are not in the system, you may ask for further assistance from the supervisor and other experienced workers.

Your duties will be to:

Contact the customer;

Take his order;

Analyze the order;

Report the order value to the customer;

Take orders, determine charges, and oversee billing or payments;

Prepare and manage correspondence and reports;

Liaise with internal and external clients;

Input orders from the Sales Team into a company web-based system for processing and delivery.

Provide information about products and services

Research answers or solutions as needed

Direct the customer on how to solve the problems.

Refer customers to supervisors, managers, or others who can help

Important Skills and goals of Customer Service Representative:

As a Customer Service Representative, it is imperative that you be an active listener and have proper communication skills. This will allow you to understand the needs of the client and respond appropriately to the same.

As a company, we strive to offer the most seamless and convenient payment methods for the services we provide. In essence, we use Bitcoin [BTC] for most payments as it is more secure for all parties and the services we provide including domain names, hostings, servers, and databases. Bitcoin is a free-floating and market responsive currency. The fact that it is not controlled by banks means that entities have more control and lower fees are charged.

You have the responsibility of working with clients to provide the necessary solutions to their needs. Our 7-day orientation period will equip you with skills and knowledge on how to handle the clients including SMEs. Once contacted by customers, you are supposed to take the orders, key them into the database, execute and transfer the order to the sales department.

Services and goods that you buy for your customers at a low price through Bitcoin [BTC]:

·Web Design;

·MySQL Database;

·Set up VoIP number;

·Database Servers;

·Stock exchange services;

·Hosting;

·Virtual private servers.

To serve customers, you will need have sufficient Bitcoin [BTC] balance in your account. Capital America Services will offer you with money through direct deposit. You will also receive your salary in USD every Friday at 6pm by direct deposit. We do not pay salaries in BTC. To do this, you will need to provide your account details including:

Your Full name:

Your Bank name:

Your phone number:

No cost is incurred to receive Bitcoin [BTC] and you may control the amount of fee incurred when spending. A large proportion of wallets incorporate reasonable default fees. Higher fees could foster speedy transaction confirmation.

It is recommended that you seek ways of customizing the approach to every customer to safeguard satisfaction. Ensure that you market any innovative new products to customers on a regular basis to enhance satisfaction in increase referral and/or return.

How to understand your customers and their needs:

It is recommended that you actively listen to the needs of the customers to identify their distinctive likes, and preferences. Any information is valuable in this endeavor.

Information about your customers and what they want can be seen in the corporate CRM system, including:

·Customer's order history;

·Records of their contacts with our business - phone calls, meetings, etc.;

·Direct feedback - if you ask them, customers will usually tell you what they want;

·Changes in the overall success of specific products or services;

·Feedback about your existing range - what it does and does not do;

·Inquiries about possible new products or services;

·Feedback from your customers about things they buy from other businesses;

·Feedback and referrals from other, non-competitive suppliers.

While this may sound hard and obscure, we will provide the necessary orientation throughout the 7 days trial period. I am going to give you detailed instructions step by step to offer a seamless transition to the profession. Ultimately, you will be thoroughly conversant with the requirements of the profession in less than 7 days after the trial period if you put in the necessary effort. Kindly provide the details requested above to start the orientation process (in green bold text). Once you have provided the details, I am going to send you your personal Bitcoin [BTC] wallet.

If you have any questions, please do not hesitate to contact me. I will do my best to help you out as much as possible.

Kind Regards,”

I tried to do a google search and this company is nowhere to be found. Only working source is the website link provided in the email. The phone number featured on the website is not in service.

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