SCAMCanabury Farms Reports & Reviews (36)
Canabury Farms Contacts
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Country: Canada
Type of a scam: FREE promo stated **** definitely not FREE.
Initial means of contact Social media: Facebook
I ordered the free trial supposed to be $7.11 only for shipping. Then they slap your card for $129.64 and then $136.75 before you you find out.
Canabury Farms, PURELIVING and SMARTNUTRITION like the above total scam.
Country Canada
Type of a scam Advance Fee Loan
Initial means of contact Social media (e.g., Facebook)
"Because they were using the name of Mike Holmes, a well-respected Canadian builder & TV personality (illegally, I found out later), I ordered their trial bottle of Hemp Oil for payment of shipping charges (CA$7.11). My credit card shows a charge by SMARTCLEAN 888-918-4753 GBR for CA$7.11.
After I found out about and read all the scam reports I immediately cancelled my credit card. I phoned them 2 days later to prevent further shipments and charges. The phone was answered after about 6 minutes on hold. When I stated my desire to cancel, she tried very hard to get me to buy the remainder of the bottle rather than issue an RMA for its return. The cost was first $67 and then dropped to $32 along with the statement "you really don't want to go to the trouble to go to the post office"! From the return address she gave me, I knew return shipping would be less than CA$10.
Anyways, I learned my lesson about these so called free trials"
Scammer's website canaburyfarms.com
Scammer's address PO Box 1127, Downsview, ON M3J0R4 Canada
Country Canada
Type of a scam Online Purchase
Initial means of contact Not applicable
After I found out about and read all the scam reports I immediately cancelled my credit card. I phoned them 2 days later to prevent further shipments and charges. The phone was answered after about 6 minutes on hold. When I stated my desire to cancel, she tried very hard to get me to buy the remainder of the bottle rather than issue an RMA for its return. The cost was first $67 and then dropped to $32 along with the statement "you really don't want to go to the trouble to go to the post office"! From the return address she gave me, I knew return shipping would be less than CA$10.
Anyways, I learned my lesson about these so called free trials.
Kevin
Regretfully,
Bev.
Scammer's address ??, ON, CAN
Scammer's email [email protected]
Type of a scam Online Purchase
All phones calls and emails have yielded no results. I'm told I have to wait for the product to be delivered and then I can initiate an RMA. I have locked my credit card until this is resolved. I immediately ended up with three separate charges on my account.
My credit card company CIBC said I entered into an agreement with the company and the onus is on me to break this contract with them.
Very shady.
I'm hoping this can be investigated further as I"m not the only one who's been duped.
Type of a scam Online Purchase
Upon further reading of the content on the website, I came across a free offer of a sample of their “Hemp Oil” product. I decided forego the purchase and to accept the free offer in order to sample the product for pain relief. I clicked on the offer and while making the order, a subsequent free offer was made for “Hemp Gummies.” I accepted that offer as well.
After making the order, I reviewed the completed credit card transaction and noticed a charge of CDN$28.99 for some topical lotion, on the final statement. I did not order the topical lotion. In effect, I declined the topical lotion by simply not ordering it. However, it was on the final statement and I was not able to correct the charge in the statement on-line. I immediately phoned the company with the phone number given on the website. I spoke with the representative and she indicated understanding my concern, in part, but attempted to sell me the topical lotion anyways for CDN$28.99. I declined the pitched sale. I did reaffirm my desire for the offered free samples of “Hemp Oil” and “Hemp Gummies.” I did so to check the products out for practical pain relief. She validated my order as made and was able to correct and refund the CDN$28.99 charge for the topical lotion immediately. (This is verified on my July/August credit card invoice.) During that conversation, she clarified that there would be postal charges for the two individual items, to be delivered separately. There would be no further duties or tariffs. The costs would be about CDN$7.00 each. I accepted and agreed to these two charges. I confirmed that these were free samples with no commitment or agreement for future orders or deliveries. No other financial details or conditions were given to me. The two products were delivered shortly thereafter.
I received my July/August credit card statement. In it where two sets of significant amounts:
(1) (a) On July 29, 2020, there was a charge by PURELIVING 8889308616 for CDN$28.99 as well as a refund for that same amount (as noted above).
(b) There were other charges: by PURELIVING 8889308616 for CDN$7.11 and by SMARTNUTRITION 8889305331 for CDN$7.18.
(2) (a) On August 15, 2020, there was a charge by PURELIVING 8889308616 for CDN$129.64.
(b) On August 19, 2020, there was a charge by SMARTNUTRITION 8889305331 for CDN$125.44.
I did not recognize nor even authorize either of these charges in (2)(a & b).
Further, I did not recognize either of these entities: PURELIVING or SMARTNUTRITION. I phoned my bank's credit card Security / Disputes department. They helped me realize and conclude that these transactions were probably in regards to Canabury Farms and gave me the respective phone numbers and E-mail addresses for PURELIVING or SMARTNUTRITION.
I contacted the entities identified on my July/August credit card invoice: PURELIVING and SMARTNUTRITION with the phone numbers and E-mail addresses provided by the bank's credit card Security / Disputes department. Phone contact was unsuccessful with both. Received E-mail replies from both entities but both denied my existence as a customer and therefore any charges to me. PURELIVING suggested that my credit card company misidentified them as the seller and that another company by similar name is at issue.
On September 03, 2020, I checked Canabury Farms website http://canaburyfarmscbd.com/ and was redirected to another website and got phone number: 1-833-400-0035 and E-mail: support@canadianextractshemp. When I reached them by phone, they attempted your pull up my account by asking, in this sequence, for my postal code, phone number, E-mail address, last four digits of credit card used, last and first name, and residential postal code. All with negative outcomes. They clarified that they were not a Canabury Farms. When asked who is her employer, she represents and works for “Canada Hemp Oil.” I informed her of my back tracing from Canabury Farms website; she denied that phone 1-866-537-7575 (of Canabury Farms) was affiliated with Canada Hemp Oil. She went on to report that they do not produce GUMMIES. I expressed thanks for her effort and information in this matter. In retrospect there was some confusing information I was dealing with here.
Following on that phone conversation, I returned to and checked the Canabury Farms labels for “Hemp Oil” and “Hemp Gummies” and found the phone number: 1-866-537-7575 listed on both. The labels also indicated only: Licensed To & Distributed By: Canabury Farms, M3J 0L4. Their website is https://canaburyfarms.com/contact.php. I phoned their number and spoke with a representative. She conducted a personal identification confirmation procedure and immediately asked for only my phone number and name. She reported and confirmed that I had an account with them. That was a relief, to know I existed with them. She then initiated the substantive part of the conversation by asking me if this call was about the CDN$136.75 charge of that day. I said no but tell me more. She recounted that a charge was just made that day and asked was I cancelling it. I said yes, of course. With surprise. I was not aware of this more recent charge. She went on to recount the previous charges of CDN$129.64 and CDN$125.44 which I said was what I was intending to talk about in this call.
She acknowledged PURELIVING and SMARTNUTRITION, that were found on the credit card invoice, matched the website I ordered from, Canabury Farms, and that they were in relation to the postal charges: CDN$7.11 and CDN$7.18 and the CDN$129.64 and CDN$125.44 charges respectively, as noted above. When asked, she would not tell me why Canabury Farms was not listed on the invoice. When asked what company she was with and who are PURELIVING and SMARTNUTRITION, she stated only being “a third party” supplier representative and would not give me the name of who she worked for, a superior’s name nor relevant E-mail address.
She recounted a short list of policies on purchasing, returns and refunds; all the data was confusing to me due to her apparent abrupt, curt and rapid speech. I asked for a slower description / repetition but did not get one. I informed her of my initial conversation while ordering and that her information was not given to me on July 29, 2020 by the Canabury Farms representative. She presented as unwilling to review the respective charges and remedies for my understanding. I did hear her offer a 50% refund but unclear as to which product. She presented an ultimatum to accept the refund or not. I stated wanting a full 100% refund for all charges (noted above). I stated to cancel all the above and future orders and charges. She stated being unable to do so for the two earlier charges noted above but will refund the CDN$136.75 charge of that day. When asked three (x3+) times plus for the name of her company she declined. She stated and repeated, they are “a third party” supplier. When asked for an E-mail address to communicate with her company superiors, she stated they do not use E-mail. When asked to speak to or communicate either a superior in the organization, she stated that does not happen. She provided me with a product return address: PO Box 1127, Downsview, Ontario, M3J 0R2; order # (redacted); RAM # (redacted). She suggested to get a tracking number for any returns. When asked who to address it to she repeated they are only “a third party” supplier. She stated having my E-mail address on record and will send me information. The details from her in this conversation were confusing to me. I informed her of contacting PureLiving and Smarter Nutrition who both denied my existence as a customer. I acknowledged that it was only she who confirmed my existence as a customer on record and not the other two companies. She asked if I had any further questions. When responding and reviewing the information provided she hung up on me in mid dialogue.
Throughout this whole experience, I communicated by phone followed with written updates to my bank's credit card Security and/or Disputes departments.
Today, upon review of my bank's credit card on-line statement, Authorized Transactions, I acknowledge:
(a) receipt of a refund from PURELIVING backdated to August 15, 2020, for CDN$129.64,
(b) receipt of a refund from SMARTNUTRITION backdated to August 19, 2020, for CDN$125.44, and
(c) a remaining charge still exists by PURELIVING on September 3, 2020 of CDN$136.75. I am expecting a full refund as promised (noted above).
In the last few days, I have conducted a dedicated search on the entity Canabury Farms. This search has included but not limited to Federal and Provincial government websites. All to no success. I still do not know the real address and location of this company nor the name or direct means of contact of the Chief Operating Officer or that of the board of directors. I would like this information in order to communicate with them.
I will be contacting and alerting the RCMP on this matter, shortly.
In regards to further details for this submission:
1. Canabury Farms, as identified with M3J 0L4 at 1-866-537-7575, has the following personal identifiable information: my first and family name, phone number, postal address, credit card number, expiry date & code number and E-mail address.
2. I do not know nor have access to the street or office address of Canabury Farms.
3. I paid on-line with a bank credit card.
4. I immediately terminated my bank's credit card used for the above transactions and arranged a replacement. The bank has given me confirmation of the replacement.
My question to the ScamPulse.com is how do I effectively have Canabury Farms erase all of my personal identifiable information from their records? I do not want to do any business with them.
In conclusion, I have received most of my money back, to date. I am concerned that on-going brazen attempts by this company to further access my credit card account with charges without my consent or authorization. Their actions were obviously altered at this time with the inclusion and intervention of my bank's credit card Security / Disputes department.
Feel free to contact me by E-mail.
Sincerely,
Complainant
John