Appliance Servicers Union a.k.a. Smith Brothers Appliance Repair Reports & Reviews

Appliance Servicers Union a.k.a. Smith Brothers Appliance Repair Reports & Reviews (21)

- Chicago, IL, USA

Reported details

Phone: 18777555237,18883873643
Address: 3419 E Chapman Ave 223, Orange, CA 92869, USA
Country: United States
Total money lost: $572
Type of a scam: Home Improvement

I contacted what appeared to be a company called "*** ***" to fix a broken ice maker on my Viking refrigerator. The technician came out, diagnosed the problem, said he needed to order parts, and left the details on a slip that had their information. It was fishy from there, as the name on the slip listed '*** *** ***', which was a company name I was unfamiliar with. After two months of waiting for the parts to arrive, the technician finally comes back to install them. After installation, he presents the bill and it is outrageous. Assuming the servicing company is legitimate, I paid the bill, as I had just witnessed the technician remove the defective part and install the new part, but still with hesitation. I also had another red flag raised when paying the bill via credit card, the name of the company who ultimately was listed on the credit card transaction was "Smith Brothers Appliance Repair". I had no idea who this company was. After the technician left, I contacted Viking to obtain pricing for each of the parts. This is when I found out that this was a total scam. The water valve that they replaced costs $83.28 directly from Viking, yet they charged me $383.99. The ice maker they replaced costs $78.00 directly from Viking, yet they charged me $182.80. The ice maker harness they replaced costs $35.73 directly from Viking, yet they charged me $52.58. All together, they overcharged me $422.36 over manufacturer direct price based on their fraudulent markups. They also charged me an arbitrary $300 labor fee, which seemed exorbitant for the limited time spent by the technician. Overall, this entire deal cost me about $1,000, when in reality, it should have costed about $200 + reasonable labor charge, so call it $300-$350. This company is a complete scam, and I found other reports online on Yelp, Better Business Bureau and State of California Department of Consumer Affairs with complaints of the same fraudulent issues.

Useful

Appliance Servicers Union a.k.a. Smith Brothers Appliance Repair Contacts

Appliance Servicers Union a.k.a. Smith Brothers Appliance Repair associated photos:

View Photos

Phone:

+1 (800) 726-7864

+1 (866) 702-2588

+1 (877) 755-5237

Website:

wpoolcares.com

E-mails:

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Appliance Servicers Union a.k.a. Smith Brothers Appliance Repair