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Apple Imposter

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Apple Imposter Reports & Reviews (64)

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Robo call three times with in 2 hours leaving the same voice mail. The message wanted us to call Apple tech support at 844-713-0999 as soon as possible.

We chose ton to return call

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- Bothell, WA, USA
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I received email notification that I purchased 100.00 Itunes card and in big bold letters there was a notice

Cancel transaction" and when I went to that page they wanted my personal information. I put in my name and address but when I got to SS# I realized that this was some sort of scam and clicked off the page.

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- Wichita, KS, USA
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I was trying to activate a used phone I called Apple support for assistance instead I got an imposter who tricked me into providing $100 gift card to get my phone activated and when he had it he hung up on me . By the time I called iTunes the card had already been emptied

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- Dallas, TX, USA
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The robo said my iCloud had been breached. I pressed 1 to b placed on hold for about 1 1/2 min. Last picked up and asked how she could help me. I told her they had called me. She asked me if I was using an Apple product and upon saying no was hung up on. I called number back and the robo asked for my phone's ime number! Outrageous

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Call stated to call as My Icloud was hacked.

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- Watertown, NY, USA
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A robo call was received telling that a security breech was found. on my Apple account. I was given an option of staying on the line for support or calling them back. The numbers that called me are 786 843 4380 and 954 331 4501. The number they gave out for me to call is 760 280 1837.

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Calls om my phone that say I have ICloud trouble. 21 calls 3/23-27/2018. Phone numbers trace back to apparently legitimate Apple stores. Have talked to Apple twice about this problem, they tell me I have no problem with the Cloud.

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- Boise, ID, USA
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I got this email today from “Apple” saying my iCloud account was suspended due to incomplete or missing information. I clicked on the link. The site looks just like apples site. I logged in and it was asking for all my information. Including my social. So I went and logged into the cloud on my phone and on apples actual website and nothing. So I logged out and changed my password. But as far as I know Apple doesn’t ask for your social. It is like a social account. I figured first they are getting your Apple ID to spend a bunch of money on it even if you don’t fill out the form because your triggered. And if you do fill it out. They have your social and your identity is stolen

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- Burkburnett, TX, USA
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Leave message about Apple ID has been compromised and I need to talk to an account representative.

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Keep saying our IP address shows our I cloud has been hacked

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- Dallas, TX, USA
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Automated calls constantly.

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- Tampa, FL, USA
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Received a call from "Apple Inc" on Caller ID. Female robot on the other end told me my iCloud security had been breached. Then to Press 1 to speak to support, or Press 2 to end the call.

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I needed to cancel a purchased I’ve made through apple. Unfortunately i didn’t have the number handy and I google apple 1800 in USA, this lady asked me for my email then send me a code number that i received in my junk, and i gave it to her, (I guess to win her trust), and later she said that in order to make the refund of 14.00 she needed me to go to the nearest store and buy a 100 gift card (ITunes), so I could give her the numbers on the back of the card, she explained than she needed that gift card so she could unlock my phone and proceed with the refund, and this time she will refund the 14,00 and the 100 (gift card) to my credit card (saved into my apple account). I almost fall for it, not until I realized that she repeteadly was calling me back asking me if I bought the gift card, the name of her email is [email protected] and the phone number she was calling from: (855)646-2011 (888)204-1530. So glad I didn’t fall for it, I called apple and they told me that was a scam!!

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- Victor, NY, USA
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Apple store icloud account comprised, call back to 8557677288 or select option call from 312-777-4200

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- Wayland, NY, USA
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They called telling which device from Apple I had. I insisted on which one they were referring too. They wouldn’t tell me anything so then they hung up.

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I had 7 messages in one day from this number. It said not to use my Apple product until I called the 800 number, when I did it said it was a mortgage company. The Apple number was the actual Apple store number in Victor NY.

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- Henrietta, NY, USA
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Robo voice said it was regarding the security flaws associated with Apple products. Said we needed to call a number they provided to talk with a tech before we used any of our Apple products. Received at least 10 to 15 calls per day for several days.

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This number has called my boyfriend's place of employment 6 times today in a span of 4.5 hours. He called the number back and spoke to someone removing the number from their list because it's a business and there isn't any Apple ID set up with the business' landline. He was hung up on after he sad that. When 585-421-6070 is googled, it shows up as an Apple store in Victor, NY.

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- Garland, TX, USA
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Random calls about my apple cloud account being hacked. I don't have any apple products or accounts. I don't know what they want from me, but I want them to never call me again.

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- Baltimore, MD, USA
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I had gotten the very bad news that my aunt had died earlier in the day, and then I had rushed off to teach a class, and during the class I noticed this email.

Even this email looks pretty phony, doesn’t it? And the funny thing is, the people who sent it aren’t even the people who got my money.

The first thing I did was message my kids to see if either of them had bought this game, as unlikely as it seemed. Neither replied quickly so I clicked the link to cancel the transaction. That took me here.

This is a famous scam, I guess: I read about it here.

I started filling out the forms until I got to the one that asked me for my credit card information. Then I balked. I decided to call Apple directly and find out what was going on. I googled ITunes support, and this phone number came up: 800-880-9785. So I called it.

I spent the next hour and a half on a “support call” with various technicians and supervisors with Indian accents (later I wondered if maybe it was only one or two people pretending to be different people) who explained to me that hackers had been getting into my iTunes account for three months and the only way to safely refund the money was for me to buy an iTunes card at a drugstore or gas station, and give them the number. They even said they would stay on the phone with me while I went to get it!

During this phone call, I complained bitterly about Apple making me go through such an annoying procedure, and I also told them I had had a death in the family. The technicians were personable – they sympathized with my troubles, and laughed at my jokes, and assured me that Apple regretted making me go through this annoying procedure. They told me that if the CVS employee asked me what the card was for, I should say “personal use” because if I told them that it was for this security problem there would be a 20% upcharge.

I know, I know! The worst part of this is the humiliation, though the $100 isn’t great either.

I actually started crying a couple times during the call because I thought this might be a scam and I was getting so confused and upset. I didn’t understand why Apple would make me spend $100 to fix a problem like this. Or make me drive to CVS. I argued with them, but they convinced me, usually by saying they would connect me with a supervisor, then putting me on a long hold. Maybe they were starting to feel sorry for me, and were giving me a chance to come to my senses. But I didn’t.

They got me past the insanity of driving to CVS with the technician still on the call – I was actually GRATEFUL for this. At one point I looked down and saw that the phone call now showed a different number. Rather than the original 800 number, it showed a number in Hackensack New Jersey. 201 487 6000. Throughout the call, there was very poor reception and crazy static. They called me back to try to get a better connection. Unfortunately they were having a thunderstorm in California.

After I had scratched off the iTunes card (they had to explain to me how to do this because I had never bought one of these cards before) they had me stay on the line and give them all the information about the CVS where I had purchased the card. Then they tried to convince me to go back to the CVS and get another card, so they could refund my full $255.99. At this point, I asked them to email me – they said they didn’t have that capability, though they would email me in about an hour when my refund was complete.

Before we got off the phone, he gave me this information to write on a piece of paper: Peter Johnson, x 1008, Billing. (Get it? I didn’t.) Peter said I could call him back anytime.

As soon as the call was over, I checked my credit card statement online, and of course there was no refund. There was just a charge from CVS for the gift card. I immediately called Apple, and told them what happened, and tried to block the card… but it was too late, already redeemed of course. They suggested I call my credit card company, who told me I could dispute the charge on my credit card. That didn’t make sense to me. CVS didn’t do anything wrong.

The funny thing is, I called the 800 number later in the evening and they answered! I asked the latest “support representative” why they would do this such a mean thing to me. He listened to my story (probably trying to figure out if there was a new opportunity for scamming) then explained somewhat angrily that the iTunes card was a gift card, and that I had given them a gift. And then he put me on hold.

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