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Zolucky Reports & Reviews (24)

- Philadelphia, PA, USA • Jun 26, 2023
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I received an unsolicited email for women’s clothing. The 5 blouses I ordered were ill fitting and made of acetate. I’ve tried to return but the phone number and email are not listed. Unfortunately I went to a website to learn that this is a scam. There are hundreds of complaints.

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- Newton, NJ, USA
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This ZOLUCKY site is a clothing site for women and the photos they show of the clothes look sooo beautiful YOU CANT WAIT TO GET THEM!!!! Then took AT LEAST MONTH TO ARRIVE AND THE CLOTHES WERE A FAKE!!!! They were all LARGE T SHIRTS WITH THE STYLE OF THAT ITEM TIE DYED ON IT!!!!! ARE YOU KIDDING ME!!!! I used AFTERPAY TOO!!!! So I HAVE TO STILL PAY THEM FOR THIS STORE THEY PROVIDE FOR THAT IS A TOTAL SCAM!!!!!! And AFTERPAY IS AWARE YET STILL PERMITS TO TAKE MONEY FROM GOOD RELIABLE CUSTOMERS FOR A SITE AFTERPAY KNOWS IS NO GOOD!!!! AFTERPAY absolutely did put in two disputes for me to ZOLUCKY but WHATS IT MATTER I WILL NEVER GET MY MONEY BACK AND I STILL HAVE TO MAKE 4 PAYMENTS OF $70.00 FOR CLOTHES THAT THE ONLY PERSON MIGHT WEAR THEM IS MY GRANDMOTHER TO SLEEP IN!!!!!! There used to be a phone number for ZOLUCKY now can only talk by CHAT AND USUALLY RESPOND QUICKLY PLEASE PLEASE DO NOT PURCHASE ANYTHING FROM THIS SITE IF ANY GOOD REVIEW: TRUST ME ITS A FAKE NO WAY ANYONE WOULD SAY THIS SITE IS GOOD!!!!!! NO WAY!!!!!

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ORDER HBIIE00864237 confirmation. Zolucky sold oversize clothes with no free shipping back and shipping back is 481 for 128 worth of clothes

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I placed my order online 7/31/2022 with a fashion website Zolucky for 134.74 and I've yet received no items. It was a fashion website that seemed to have nice looking clothes/shoes along with customer comment reviews of the product I was also buying (felt safe knowing someone had order/received items). Anyway, I'm looking now @the website and at the bottom it says the address is: Rm1210, Unit C, JiXin Bldg, Zhenxing St. No.15 Longgang Dist Shenzhen Longgang. This email was sent to you by zolucky.com writing this information I realize I've been scam. It just every time using my cell this website kept coming up so, I thought it was legit. So consumers BE WARE of ZOLUCKY DONOT PLACE AN ORDER WITH THEM. BBC if there's anyway I can get my refund (and I've worked with you all before), Please respond to my email. Thank you

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DO NOT ORDER FROM ZOLUCKY....they do not send what the website shows. It will look a little bit like it but it is not what they take a picture of. This has happened to me a couple of times with this company. This particular time with a sweater that I purchased was the worst. The sweater is nothing like the picture that I bought the sweater from. It is cheap and a terrible looking sweater. The sweater on the right of the picture I uploaded is what I ordered, the sweater on the left is what I received. It is NOT the same sweater even though they keep telling me it is. It is clearly not.

Thanks,

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- Statesville, NC, USA
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I purchased over $300 dollars of clothes from this company. I have not yet received a single item. I made the purchase on March 27, 2021. The order confirmation said I would be receiving my items in 5-10 days. Immediately, after making the purchase my bank questioned me about the possible fraud but since I had indeed made the purchase I thought that the bank was just looking out for me. Within 20 minutes of making the purchase Zolucky sent me a message asking me how I liked my items that had been sent. I replied that it had been only 20 minutes since I had placed the order. I started to get very suspicious after that about the company. I received many notifications of delays for the items because of Covid which should have been given to me before the purchase. They should have at least notified me of the delays and and allowed my to cancell the order if I needed the items sooner. They did not even tell me the new expected delivery dates. I notified the company i want to get my money back but the emails began to insist that I had allready recieved some items which I had not and that I needed to investigate where the items might be. I told them I had recieved nothing and they said they would not refund my money.

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item was total scam, not anything like picture item, cost $28.00 to send back to China. Also name of justfashionnow

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- Hillsboro, OR, USA
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I purchased clothing from this store. Sadly, I didn't read their return policy in advance. They sent shipment verification that didn't give correct information. I did receive the items which were very far from described. The fabric was thin like less than underwear and poorly constructed. It was labeled my size which is 2X and was of variable size, most would likely be hard for a child to fit into. The address on the package was in California. I immediately asked to have return information to them and have received repeated automated replies along with offers to accept a refund of 30 percent then 20 percent. They have not sent a tag to put into the order to allow me to pay the 55 dollars and return the items to China which I would do. The items are too poor quality to give away. I am trying to go thru paypal and thru Chase bank to get a refund but the company keeps just saying to look at their return page which doesn't even list the company name and unlike usual companies, they simply refuse to send me a specific return tag which is normal practice. Google search reveals this is a bad company which rips off customers and keeps changing their own rules for return. I want them reported and I want protection to prevent them from advertizing.

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Zolucky is a scam

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Hello,

Oct 2 2020, purchased merchandise from a company called Zolucky. The majority of items arrived, however, the quality is substandard, and the items don't look like the images on their website. Two items were never delivered, those two items were the most expensive.

I contacted them Jan 2021 to find out the status of the remaining items. they claim that one item was delivered and the other somehow was lost, they blame UPS.

They said I would need to contact UPS to verify the package was not delivered to my house. They gave me a tracking number that is not valid.

It's not a lot of money, roughly $120 total. But they are not trust worthy company. they sell a crappy product, and do not deliver all items ordered. Then they give you run around. An awful company.

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- Roseville, CA, USA
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This website shows photos of american models wearing what looks to be quality garments. The actual company is based in China @ 1st. Floor Bldg. 3 Jinyuan Square No 2 Taohong West Street Junhe Street, Baiyun District, Guangzhou, Guangdong, China 510000

The material is of Cheap Quality and nothing like the photos shown. The seams and sewing are poor workmanship. The company makes it impossible for you to try and get a refund of all your money spent, they try to offer you a 10 to 25% discount to keep the items otherwise you have to pay all fees to ship the items back to China even though the return address shows Shipping Dept 216 Harris Ct. South San Francisco, CA 94080 Also there is No phone number to speak to a live person.

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[email protected]

Company has an online presence with a stated moneyback guarantee. However once I contacted the company they stated they were located in China, it was "too expensive" to return, and offered me a 15% deduction instead. I wanted my money back. I have sent multiple emails and they have refused to provide a return address not have they made good on any return on money. The products fit poorly and do not look like the web pages.

On Wednesday, January 27, 2021, 09:26:07 PM PST, wrote:

Hi XXX,

HBIIE00207510

Item List:

1. Women Casual Multicolor Long Sleeve Shirts

The parcel(s) is stiil in transit, pls wait patiently.

For undelivered items:

Pls contact us to return after you received the item(s).

Pls note that you need to request return within 15 days after delivery date.

=============

Sorry that you are not satisfied with the item(s).

Please note that customers must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline.

Our return center is located in Guangzhou, China.

According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.

Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.

We would like to offer you a 15% cash refund instead of returning the item(s). If there are any sizing issues, you can use this fund to alter the cloth.

If you still want to return the package, you should email us for a return label within 7 days, the aforementioned deadline.

You can check the return policy here: https://zolucky.com/information/Returns%20%26%20Exchanges

***Kind reminder: Any addresses on the parcel are not approved as the return address.

Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. ***

Thanks for your patience! Please don't hesitate to email us if you have any questions.

Best regards,

Charman

ZOLUCKY

SendTime:2021-01-28 03:34:48

Title:Re:

========

Wednesday, January 27, 2021

They fit so poorly.

Order HBIIE00207510

SKU SH8t3f416e62

SKU SHb7510d36b7

SKU SHc788801ae6

This one has yet to be delivered, but I will be returning it also:

Sub-Order:1064411

Women Casual Multicolor Long Sleeve Shirts

Women Casual Multicolor Long Sleeve Shirts

Color:Multicolor

Size:M

======================

Tracking order

Order No.: HBIIE002075101/7/2021 14:34:5

Shipped

Total: $87.45

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- Seattle, WA, USA
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They got me. They have great photography that hides the poor quality of the product, although the low prices are a tip-off. So I started with low expectations, but the item was really cheesy and also 3 sizes too small and their return loopholes (like paying shipping back the the "return center" IN CHINA) preclude getting your money back. They offer a 15% cash refund, so you can "alter the cloth".

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Items arrived in 2 shipments, a month after being ordered. Ordered 3 tops, a coat, shoes and 5 pairs of socks. The socks are ok. The tops are no where near the size that was on the sizing chart. Very shoddy design and sewing, doesn’t look like the pictures. Coat is more like a bath robe. The socks were fine. The shoes are midsized and awkward. The company said items could be returned to China (shipping for that is well over $100), or they’ll give a 15% refund.

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- Sussex, WI, USA
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I purchased $93 in clothing from this vendor's website and was charged for items that were never shipped to me. In addition, for items that were actually received, the quality is JUNK and the seller does not respond to requests for a refund. (They make it impossible to return the items for a refund, and do not respond to their customer service emails)

The company is located in China and there are several FB posts/groups that state Zolucky scammed them.

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Zolucky charged me for merchandise I haven't received. I paid $85.74 for clothing on 1/4/21.
Everytime I contact them via email, they say the Coronavirus has gotten worse and is interfered with shipping. I read reviews online about other customers getting charged funds, but receiving nothing.

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- Greenville, WI, USA
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The clothes online were so cute! My purchase was for $131. My size is 2X. Fearing the sizes might be small, I ordered all 5X's. The clothes were a Size X-large at best. I couldn't believe it! I was told I could return the packages to China. I checked out the postage and it was astronomical! Zolucky told me I could keep the clothes and they would return 15% to me which I could use to alter the clothes. Unbelievable! Please do not buy anything from Zolucky!

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Zolucky appeared as a pop-up ad while I was shopping for sweaters on Amazon. The sweaters looked nice and the prices were good, so I ordered several items totally $141.34. I waited weeks and finally received my items; none was as advertised and all were too small and of very poor quality. Two of the "sweaters" (their word) were instead cheap nylon tops, and one actual sweater had broken stitching in several places. My PayPal and thus Visa accounts were charged within hours of my original purchase. When I attempted to return the items, the return email threatened that since their return center was in Guangzhou, China, I would be responsible for all shipping costs, custom fees, etc. and no refund would be forthcoming until the return center had received and inspected the returned package. I was warned of long shipping times and substantial return costs on my side, so they offered "a 15% cash refund instead of returning the items." Please: DO NOT Allow Others to Be Scammed by Zolucky! In researching this company, I learned they operate under numerous different names, closing one as soon as people begin reporting that scam.

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- Metuchen, NJ, USA
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I ordered some products from this website. However, the products I received were cheap, gross knock-offs printed on flimsy fabric, and I couldn't get in touch with anyone to receive a refund.

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I purchased several items online from Zolucky. They advertise their products as high quality. The pictures on the website look great. The merchandise I received looked nothing like the items on the website. The quality was less than poor. Items had flaws and looked like a picture of the item online was stamped on thin polyester nothing like the textured item showing on the website. According to Zolucky, the item shipped on 11/2/20 I received the items on 11/14/20. They also tried to get me to keep the useless merchandise and to accept 20% and 15% of what I paid them for my order. They were trying to discourage me from sending the items back because of the possible problems with them accepting them back from me. The return was to go to China but the order was presented as if from within the US. The only communication you have as an option is emailing to [email protected]/LiveChat. I have been communicating mostly with ChristineWu. Thank you, Juanita

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