Xfinity Reports & Reviews (11)
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SCAMPULSE
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Reported details
Xfinity won't reimburse for channels lost in contract dispute
Reported details
About a month ago, I called to find out why my monthly charge had gone up. I reached a call center. The woman in the call center noticed that I had been an Xfinity customer for 20 years. She told me that, because I had been such a loyal customer, Xfinity was going to send me a free smart watch. I just had to pay $28 for shipping, which I agreed to do.
Within about a week, the watch arrived, but I was too busy to open the box. Pretty soon Xfinity started calling me twice a day to activate the watch. The man at that call center informed me that, to use the watch, Xfinity was going to add $12 a month to my bill… Well, $15 a month with taxes. I told him that I didn’t want to spend that money. “Why not? It is only $12 a month?” he said. I said, “That’s $144 a year. $180 a year with tax. I don’t want to pay that.”
At that point, he informed me if I didn’t agree to pay this extra charge then I would have to return the watch. No problem! I never even took it out of the box. He said they would send me a shipping label.
Because I felt like Xfinity had been manipulative and deceitful, I decided to personally return the watch. I marched into the Xfinity store and as soon as I said that I had been offered a free watch, he started shaking his head. He said that he knew exactly what I was going to say and he apologized to me for the entire incident. He checked my account and said that I still had 5 days to return the watch. He printed off the label and taped down to the box. He instructed me to take it to FedEx, which I did straight away.
At this point, I felt played and was frustrated they Xfinity wasted my time and $28 dollars.
But things were about to get so much worse.
I have auto-pay for my Xfinity account. This week, Xfinity went into my account and withdrew $350 without my knowledge or consent! Only after they withdrew the money, I received an email informing me that the watch was “badly damaged” and so I had to pay for it. Let me emphasize this again: I never even took the watch out of the box! I returned it to Xfinity is perfect, brand-new condition.
This is a scam. I never went looking for a smart-watch. Xfinity told me it was “a free gift” because I had been with the company for 20 years. Now I am out $378.
I want my money back. Period.
And are they going to return to me the “free watch” that has wound up costing me $378? I am not holding my breath. I can practically guarantee you that the perfect watch I returned is for sale somewhere on Ebay.
I am not taking this lying down. I am filing complaints with the Florida Attorney General’s Office, the Florida Department of Consumer Affairs and the Federal Communications Commission.
This is a scammy and scummy business practice. They cheated me out of $378 after I have paid the company more than $20,000 over the last two decades. Well, they won’t be getting any more of my money. I don’t do business with deceitful companies.
Reported details
Xfinity Scam
Received second text on 01.23.25 - from 4154832372 - Xfinity Alert: Your refunds are lost, Xfinity will take $1000 and your current services would be be shutdown, to keep you account in good standings call at 8667038572.
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Below is what the email said. I felt a responsibility to report this email to the BBB. Thank you!
Dear Customer,
Due to the recent upgrade in XFINITY database, several incoming messages were placed on pending status, in order to receive the messages.
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We apologize for any inconvenience and appreciate your understanding.
Thank you for choosing XFINITY.