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Victim Location 35209
Total money lost $349
Type of a scam Tech Support

I went to a website ( I think) and my computer stopped working and said I had a virus and to call a number to get it fixed. I called and talked to someone from India and he said he could fix it. He asked about my current computer protection plan and said he had a much better one for anywhere from $99-$349, the latter being a lifetime plan for any computer I'd ever own. Either that or I could pay them around $100+ dollars to get it fixed. I agreed to pay to get it fixed and paid by an online check.

A couple of days later he called (I didn't answer) and he left a message saying he was just checking on how my computer was working. Meanwhile I'd changed all my significant passwords and the master password.

This past Wednesday he called and said they'd detected a malicious virus on my computer. I asked how he knew that and he said they had my computer address. I asked how I could get a virus with the protection plan that I had from them and he said that I picked it up on the Interntet. He then showed my a list of the "running " and the "stopped" programs on my computer. I know that not all programs run at the same time. I don't know what he did that day but I had an email from my password protection program saying that someone had tried to use the "forgot password " on that program but the company doesn't do that. Thank goodness. Meanwhile I changed my passwords again including the master one and called my bank. I immediately thought of turned off my computer and removed the battery. I'm afraid to turn it back on. What can I do? Thank you.

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