Wrong Merchandise Reports & Reviews (1)
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SCAMPULSE
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SCAMPULSE
If you know any contact information for Wrong Merchandise, help other victims by adding it!
Scammer's email [email protected]
Victim Location FL 33764, USA
Total money lost $313
Type of a scam Online Purchase
When I got the package I noticed the box was wet and damaged, since we live in Florida and were under a storm warning and it was raining all that week. When I carefully open the box, I found that water had reached inside soaking the chair with the leather material. Not only that, I noticed the color was not even close to the baby blue color I ordered and that was advertised on the website, instead, I received a teal color.
I contacted Liftad via email the same day to notify them the chair arrived wet in a damaged box that was poorly sealed allowing water inside. They requested pictures which I provided. They began pushing back via email, telling me they could not open the images, so I had to resize them, then they wanted me to circle on the pictures where the chair got wet! it is worth to mention I provided high-resolution pictures where you can see the water on the chair in contrast with my hand.
After much back and forth, they told me they were refunding 20% of the cost and I could keep the chair, since I refused they changed it to 30%. I insisted on a full refund and the return of the chair since I did not pay for a wet chair and the incorrect color. After they send me the return information and to my surprise, the address was in Hong Kong! I was supposed to pay for the return shipping which cost more or the same as the chair! not to mention the cost of reboxing the item. This company has hundreds of complaints on different rating websites and seems they are running a Refund and Recover scam.