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Whitecloths.com

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Whitecloths.com Reports & Reviews (11)

- Elkton, OR, USA • Nov 07, 2024
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Whitecloths.com advertises clothing products on Facebook. I ordered what looked like really nice shirts. After the order, I received tracking information that appeared the item was coming from Poland. After about a month and a half, I received two shirts, but not what I ordered. I wrote an email and reported the discrepancy. They responded stating that their warehouse shows what shipped is what was ordered. I then sent them copy of my invoice and photos of the shirts I sent. Then they responded and said they would refund me $9.00 and told me to keep the shirts. Remind you, the shirts they shipped were cheap and ugly. There is no way I'd want these shirts. I told them I wanted 100% refund and a prepaid shipping label to return the shirts. They said I'd have to pay for shipping and that it would be very expensive and that I should keep the shirts or give them away. But no refund. I'm out $151.00 total which includes shipping fees and international fees. And I have two very ugly cheap shirts that even the goodwill won't take.

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- Huntington, IN, USA • Nov 01, 2024
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Purchase was made of 3 women's tops from a company that claimed easy returns and products from the USA. When the sent an email allowing me to track the shipment, the items originated in Italy. When they arrived, the product was of inferior quality and workmanship. I asked for a refund and they responded with a goodwill refund of $8. This company is not anything like they represent themselves and after doing additional research, they have left many angry customers in their wake. "Buyer beware" is an axion I should have heeded.

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- Fort Worth, TX, USA • Sep 25, 2024
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I ordered merchandise from White Cloths and paid in full through PayPal and I never received my merchandise. I kept emailing the company and they continued to make excuses as to why there’s a delay but still no merchandise was ever delivered

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- Stanwood, MI, USA
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I ordered 3 hooded sweatshirts on December 3, 2023. I kept receiving updates on shipping, which showed the package was coming from Ireland. I still have not received it.

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- Monroe, IA, USA
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Told I was charged 121.

Waited weeks with tracking updates — from Spain!?

One item of 5 came today and it was not of any of the ordered items (email said everything was delivered to me Dec 16). Tried to call. Number is fake. Email address is fake. Tried to comment through FB on their posts, but omments deleted!

Contacted PayPal and discovered they charged me 145, not 121! And the company nane is Giskie Technologies, which I see today has been complained about by 15 others on PayPal with no resolve! They now have my name and address. Hopeful PayPal will help. It seeing others have been taken by them, I want to warn others!

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- Pflugerville, TX, USA
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I ordered a $19 T-shirt from the website (ad was on FB). Claimed to be a U.S company. My invoice was $29 and billed from China. My actual charge was $10 more than my invoice. Tracking said it was in Germany for a couple weeks and then when it finally was tracked as "delivered", it was actually never delivered. I emailed the company a few times. They claimed they reimbursed me for the extra $10 over charge, but actually did not. When I requested a full refund, they replied with 2 malicious links to "reach customer service".

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- Saint Clair Shores, MI, USA
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Site said it would refund, Whitecloths will not refund money for item not received. Told me the item is to be returned to China and its expensive to return and will not provide address for return to be made so that I can be refunded the money. Website says is located in South Los Angeles, phone number provided doesnt work, not a complete address on the site, sweatshirts where of very poor quality and sweatshirt was not aligned properly for a proper fit. Shipping when tracked was Ireland. Site is a scam- just want to return the items to get my money back

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I placed an order and was sent an inferior and less expensive item. Ordered dress and got shirt. When I attempted to contact with my orderder and images from the order, I was denied and they said I received the right item. I got a bulldog marine shirt instead of dress and not in military and didn’t order shirt. They refuse to refund or send correct item.

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Return policy is misleading. The clothing ran very small. I ordered two sizes larger than i normally do and could still barely get the shirts on. One item i did order the wrong size.

Thanks for your reply.

But $12 is the highest compensation we can refund.

Please confirm if you agree or not.

Thanks.

On Wed, 14 Sep at 2:47 AM , Sheryl Whitcombe wrote:

You can increase my refund 73.77 as you don’t state any of this in your return policy or that items will have to be returned to China. These are deceptive practices. I will contact the BBB.

Sent from my iPhone

On Sep 13, 2022, at 3:03 AM, [email protected] wrote:

?

We feel so sorry for your dissatisfaction.

The relevant departments double confirmed that the products had sent to you are correct.

In this case, you need to return the products to our warehouse in China for a refund.

But if you return them, the shipping fee may be expensive to you.

Can we increase the compensation to 8USD?

Yours Sincerely,

Customer Service Team

On Fri, 9 Sep at 5:48 PM , Sheryl Whitcombe wrote:

Please escalate to your tier 2 team. Your sizing chart does not correctly represent true sizing and your return policy is misleading.

Sent from my iPhone

On Sep 9, 2022, at 12:24 AM, [email protected] wrote:

?

We’re sorry for the inconvenience.

But the item we sent to you is correct.

We're so sorry for that return or exchange will not be supported

when your order has no quality issues.

We’re so sorry for your dissatisfaction.

May we refund you $6 as compensation?

Thanks for your kind understanding.

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ordered clothing from website that advertised on Facebook. took a whole month to get through customs in U.S. Supposedly, came from Finland. Received notification from Post office that $10.55 was due. Contacted company but gave short responses, asked if I received it. I explained I already paid $9.99 for shipping and was not paying more. Post office stated they reported the company for reusing tracking numbers/ double-dipping. Waiting on a response from Whitecloths on whether they will give me the full refund of $49.77. Not holding my breath.

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This is a fake company. I purchased a dress through a Facebook ad and it took over a month to receive. I received text updates daily about the dress being moved around India before being shipped to the States. The website states their return policy so I reached out to the company 5 times about returning my product (it was not as described) but this company never responded.

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