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Wellsfargo.com Reports & Reviews (1)

- Athens, GA, USA • Dec 01, 2023
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I saw an incorrect amount on my credit card on the Wells Fargo web site while I was using my iPad. I went to our desk top computer and went to the Wells Fargo web site. When I got to it there was a message apparently on the Wells Fargo web site saying there had been some suspicious activity and I should call 1-888-414-7014 (or 1-888-414-5717). I did that and was told I was a victim of identity theft. I should've called the 800 #s I have in my phone for Wells Fargo but I called the number on the web site's screen and that turned out to be a scammer. On Nov 28, 2023, the first guy I spoke with took some info from me and switched me to a woman supposedly named "Ashley Smith" at the FTC (allegedly with the Federal Trade Commission.) She got me to put $950 onto two Wal Mart Money Cards ($500 on one and $450 on another.) Then I stupidly texted her photos of the two money cards and my sales receipt. However, on Nov 29, I called Wells Fargo at the 800 # in my phone and found out the 888 #s are not their phone #s. We shut down my credit card and my debit card. Wells Fargo is mailing me new cards. I also changed my user name and password on their web swite. However, I tried to deposit the two money cards into my checking account at the bank with my deposit slip. I called the WalmartMoneyCard phone # on the back of the money cards, 1-877-937-4098. The computerized voice asked me to punch in the card # and the 3-digit # on the back of the card and then, weirdly, asked me for my complete social security number. I stupidly gave it to them but they did not recognize my money card. I then went home and called Walmart about this fraud. The guy told me they never ask for social security numbers. Wow, I did confirm the phone # on the back of the card, 1-877-937-4098, as the correct phone # for the money cards. That phone # is for Green Dot Bank money cards with Walmart. And yet, I was asked for my social security # on it. I told the felliow at Walmart, whose # I got from their web site, about this. It looks as if I am out $950. My fault for falling for that. (I have not heard back from Walmart yet but I just called them about an hour ago.) They fellow at Walmart said he'll escalate this weird, complicated scam to their fraud department.

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