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Vortexhaircare.com Reports & Reviews (1)

- Burbank, CA, USA • Apr 09, 2025
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Vortex Hair Care advertises on all social media platforms and seem to ship out enough products to warrant continued conversations/reviews from customers. Or they pay enough spokespeople/influencers and other customers to leave reviews. If you look at all their comments and on other sites like Reddit and TrustPilot you will see just as many people reporting it's a complete scam alongside what looks like other people who have received the product. To date I have had 29 email exchanges with a customer service rep who calls himself "Ry", out of those 29 emails only 6 email replies are from "Ry", the rest are from me following up several times without a reply. I've asked for a refund in several of my emails with no acknowledgement from "Ry" on this request, his reply is simply about the replacement product that's never sent out. The order was placed on Nov 24, 2024 and marked as "delivered" on Dec 19, 2024. Here are some of Ry's email replies.

Feb 3. 2025

"Hi Michelle,

I appreciate your patience while we look into this matter. I understand how frustrating this situation must be, and I want to assure you that I haven’t forgotten about your case.

I’ve followed up again with our logistics team for an update regarding your missing order. In the meantime, I’d recommend checking with your local post office or neighbors in case the package was misdelivered or held for pickup. Sometimes, packages are marked as delivered a bit early by the carrier.

I will get back to you as soon as I receive any new information. Please let me know if you’re able to check with the post office, and I truly appreciate your continued patience.

Best regards,

Ry

Vortex Customer Support"

Feb 21, 2025

"Hi Michelle,

I sincerely apologize for the long wait and any frustration this has caused. I completely understand how disappointing this situation must be.

I will personally contact our head of management to have a brand-new wand sent to you for free. Please allow us some time to process this, and I will provide you with an update as soon as possible.

Thank you for your patience, and I truly appreciate your understanding. Please don’t hesitate to reach out if you have any further questions or concerns.

Best regards,

Ry

Vortex Customer Support"

Mar 10, 2025

"Hi Michelle,

Thank you for reaching out. I understand how important this is, and I truly appreciate your patience.

I will follow up with our fulfillment team regarding the status of your order and provide you with an update as soon as possible.

Please rest assured that we are looking into this, and I’ll get back to you once I have more information. Let me know if there’s anything else I can assist you with in the meantime.

Best regards,

Ry | Vortex Customer Support"

Mar 25, 2025

"Hi Michelle,

I completely understand your frustration, and I sincerely apologize for the delay. The reason we haven’t been able to send out your replacement yet is that we are still waiting for the restock of our wands. Unfortunately, this has taken longer than expected, but we are actively monitoring the situation and will ship your replacement as soon as we receive inventory.

I truly appreciate your patience, and I’ll keep you updated with any changes. Please let me know if there’s anything else I can do for you in the meantime.

Best regards,

Ry | Vortex Customer Support"

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