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Vidatequila.com Reports & Reviews (1)

- Milwaukee, WI, USA • Dec 20, 2023

The company used a not verified/trackable merchant information, avoided providing shipping information or number, then provided a fake shipping number, reached out to the delivery service they claimed they were using who told me that the tracking number did not exist and the did not have an knowledge of my order. Then I later discovered that the shipping company also was suspicious. When I threated legal action they claimed the order was "returned." They are withholding my refund and providing limited information and answers regarding my order. I've added all emails and correspondences below.

[email protected]

Dec 17, 2023, 10:19?AM (3 days ago)

to Vida

Hello,

A refund should not be something that a legitimate business should needs to “work on.” After many emails, an illegitimate tracking number, illegitimate merchant information, AND a delivery carrier that is also suspicious with no working phone number or website, my order was “conveniently” returned to you. This is bad business and I will be reporting it.

Please refund me my FULL amount of $76.49 by end of day tomorrow (12/18) or I will be contacting my lawyer.

Thank you,

Casey Seneczko

On Dec 15, 2023, at 4:56 PM, Vida Tequila <[email protected]> wrote:

?

Hi Casey,

It looks like the carrier returned this order back to us. We are working on processing your refund. We will confirm once this is processed.

Cheers,

Marisabel P.

Customer Service

On Tue, 12 Dec at 11:12 AM , Casey. seneczko <[email protected]> wrote:

Hello,

I'd like to follow up as I still have not received my order. It's now been about 2 months. An illegitimate tracking number was provided over a month after I placed the order. The delivery system said it is not real. If I do not receive a refund for this offer, I will be reporting you to the Better Business Bureau and getting my lawyer involved. Please confirm that I will be fully refunded for this order.

Thank you,

Casey

On Thu, Dec 7, 2023 at 9:19?AM Casey Seneczko <[email protected]> wrote:

Hi there,

I spoke with the delivery system and they said that this tracking number does not exist. At this point, I'd like a full refund since I have not received my order after two months of waiting and you cannot provide a real tracking number or information.

Please confirm that you have issued a refund.

Thank you,

Casey

On Wed, Dec 6, 2023 at 10:39?AM Vida Tequila <[email protected]> wrote:

Hi Casey,

?

Here is the tracking link.

?

Cheers,

?Noah

On Tue, 28 Nov at 10:54 AM , Casey. seneczko <[email protected]> wrote:

Hi there,

I'd like to follow up on my previous email. I placed my order on 11/5 and still have not received it. Is someone able to please provide me with a tracking number for this order? It states that it has been shipped but no tracking number was given.

Thank you,

Casey

On Fri, Nov 24, 2023 at 2:05?PM <[email protected]> wrote:

Hi Isabella,

It’s been about a month which is a lot longer than 7-14 days. Do you have a tracking number?

Thank you,

Casey Seneczko

On Nov 24, 2023, at 12:03 PM, Vida Tequila <[email protected]> wrote:

?

Hi Casey,

Thanks for reaching out to us, this order should be out for delivery by next week. Orders take 7 - 14 business days to get delivered to you. Let us know if further information is needed let us know and we will be happy to help.

Cheers,

Isabella G.

Customer Service</[email protected]></[email protected]></case...

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