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USA TO USA Support Reports & Reviews (1)

My wife's computer was infected with malware so she tried searching for solutions online. She found information about following website to fix the issue - http://kaspersky.usatousasupport.us/. She was not aware of the scam so she called toll free number +1-866-674-6509 on May 2, 2016 around 11:00AM.

The person identified himself as tech support for Kaspersky antivirus. After some conversation, he told that the issue can not be fixed by Kaspersky and he will initiate the contact to Windows tech support to fix the issue. She told him that she is not going to pay anything over the phone. He assured her that there will not be any charge for troubleshooting. She provided her name and contact number. Then he forwarded the call to windows tech support. That person told her that it would take 20-30 minutes to remove the malware from the system. She was not sure how to proceed so she said she will contact them later when her husband is at home.

She received a call from windows tech support during evening on the same day around 5:30PM. Person identified himself as Todd from windows tech support. He asked her access of the computer with https://secure.logmeinrescue.com/customer/code.aspx. After he was granted access, he showed her the location and virus and files affected. Then he installed trial version of antivirus software and informed that the malware needs special software which will cost $149.00 for 3 months. Around that time, I came home and my wife informed me that she was talking to tech support about some plans. She asked me to talk to him and showed me that he is accessing our computer. I immediately closed the logmein software and started shut down the computer. He asked me on the phone why I closed the connection. I told him I think its a scam. He replied, "Why do you think its a scam?" I started explaining him that any antivirus won't charge after the subscription is purchased. Upon which, he hung up the call. I contacted him again and asked him if he is legitimate business or scamming people. After which he started abusing and hung up the call.

I started looking for ways to report the scam and found the information on reserve look up. I checked the domain name and it pointed towards godaddy.com. I found the details of owner of http://kaspersky.usatousasupport.us/ on godaddy.com from link below

https://who.godaddy.com/whoisstd.aspx?domain=usatousasupport.us&prog_id=GoDa... />
Here is the information listed on godaddy.com

Domain Name: USATOUSASUPPORT.US

Registry Domain ID: D50691434-US

Registry Registrant ID: CR203156032

Registrant Name: Sharique Raza

Registrant Organization:

Registrant Street: 632 S dodge st

Registrant Street: Apt#2

Registrant City: iowa city

Registrant State/Province: Iowa

Registrant Postal Code: 52240

Registrant Country: US

Registrant Phone: +1.3098682536

Registrant Phone Ext:

Registrant Fax:

Registrant Fax Ext:

Registrant Email: [email protected]

Registry Admin ID: CR203156034

Admin Name: Sharique Raza

Admin Organization:

Admin Street: 632 S dodge st

Admin Street: Apt#2

Admin City: iowa city

Admin State/Province: Iowa

Admin Postal Code: 52240

Admin Country: US

Admin Phone: +1.3098682536

Admin Phone Ext:

Admin Fax:

Admin Fax Ext:

Admin Email: [email protected]

Registry Tech ID: CR203156033

Tech Name: Sharique Raza

Tech Organization:

Tech Street: 632 S dodge st

Tech Street: Apt#2

Tech City: iowa city

Tech State/Province: Iowa

Tech Postal Code: 52240

Tech Country: US

Tech Phone: +1.3098682536

Tech Phone Ext:

Tech Fax:

Tech Fax Ext:

Tech Email: [email protected]

I found the same information from other reverse look up website

http://www.scamadviser.com/check-website/usatousasupport.us

It looks like this person Sharique Raza is working alone and based in USA. I hope other people don't fall for his scam.

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