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Upgrade Loan Reports & Reviews (1)

• Aug 03, 2021

Victim Location 33990
Total money lost $29
Type of a scam Advance Fee Loan

I got a $500.00 line of credit with automatic monthly payments from my checking account. I paid off my balance then they deposited 2 small payments into my checking account. I tried several times to contact them via phone and email, you wait on hold on the phone for almost an hour with no answer, it is like they want you to give up and end the call. They also never responded to the multiple emails I sent.

Then they took the money out of my account. I called again and finally got through after holding again for almost an hour. I informed them of the problem and of course she could not help me with that, another department would have to help. I was not up to holding yet again. I told her I just wanted to close the account. She said I still owed them 39 cents, why I have no idea. But fine I said take the money and close my account. I asked for a confirmation that the account had been closed and she said it would take up to 30 days to receive that information. To which I still have not received. So they took the 39 cents and I thought we were finished, but that was not the case. I did receive an email with my payment conformation, but nothing about closing the account. Today was the last straw, they deposited another 7 cents into my account. I guess they think the amount is so small that most people will not notice and if they do this to all their customers than they are probably making a good amount of money. So I paid my banking institution a $29 fee to stop their activity. This is ridiculous to say the least. I will be submitting a complaint with Credit Karma, that was where I found them, also with Sutton Bank who issues the card and Visa where the license is issued.

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