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Truist Impostor Scam

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Truist Impostor Scam Reports & Reviews (1)

- Charlotte, NC, USA • Mar 29, 2024
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A text was sent from +1 (385) 367-0903 identifying as Truist saying a transaction from Hertz rental was flagged and asked if I authorized the activity. I replied No and the text said my card would be locked and a rep from the Truist fraud center would be calling. A few minutes later, I got an incoming call from the Truist fraud line. The person on the other end went through multiple “charges” that I identified as fraudulent. He said that since my card was hacked more than once in a 60 day period, I would benefit from upgrading my security authentication. He said that many Apple IDs had been compromised and that was likely my issue. He told me he would connect me with “Apple Digital Support” in order to get everything secure. An incoming call came from [email protected] as a facetime type of call without the camera. The man on the other end went through MANY specific details of the “fraudulent charges” and walked me through “upgrading my security”. He had me share my phone screen to talk me through changing the password on my apple id and working on securing my apple cash. He then said we were going to verify that the adjustments worked by sending $2,000 in apple cash and when it got flagged for fraud, he had me click it was indeed unauthorized and we continued. He continued to give me reference numbers and information that sounded legitimate. The entire process was nearing 1.5 hours and I was worn down. He said the last step was to do the same process we did with apple pay with Zelle. He had me enter a “dummy account” which was the name Christina Williams with the phone number 562-240-4694. He said we needed to send a large enough amount so it would be flagged. I was suspicious at this point but I felt reassured since I thought I was put in contact with this person by Truist and he seemed extremely knowledgeable. Also, we had done it with Apple Pay and it was fine. Once I sent the $5,000 zelle payment, he kept me on the line while we waited for the text to come in that flagged it as suspicious. It was taking about 10 minutes and he claimed he was refreshing on his end to see what the hold up was. I received a text from the real Truist with a One Time Password and he saw it since I was sharing my screen. After seeing it wasn’t a “suspicious activity” text, I went back to zelle and saw the payment went from “pending” to “sent”. I asked him why it now said “sent” and he hung up. I immediately called Truist who let me know there was never any fraudulent activity on my card and everything from the initial text was a scam and they had likely spoofed the Truist phone number in order to look legitimate.

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