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Totalessentials.org

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Totalessentials.org Reports & Reviews (2)

- Middleboro, MA, USA • Nov 18, 2024

Called our office. Mentioned that we could use a toner cartridge, once we used it we would be billed for it. Mentioned they could get it to use cheaper and it would last longer. Gave the name of Steven and a phone number. I tried to call back and cancel - no one picks up. Then I looked them up online and it showed another number, called that with no luck. Product showed up and 2 days later so did the invoice. I returned the package. Tried calling again several times, no luck. They called back and threatened to continue sending the package.

This company called and asked to send us a free sample of toner for our office printer. They refused to take no for an answer. After weeks of calling and harassing, we agreed to try the ink they wanted to send for free.

After we received the ink, they sent our accounting department an invoice for nearly $300 and have been harassing us via constant phone calls attempting to bully us into paying the invoice.

Our corporate office team has told them numerous times we will NOT pay for the sample they sent us and asked for a return address. We were bullied into accepting this "sample" and have since been constantly harassed to pay them. They originally refused to provide a return address but after arguing with them multiple times, they agreed.

They have still continued to call in an attempt to collect payment even after the product has been shipped back to them. They are trying to intimidate us with claims of "recorded phone calls" where we agreed to pay which in fact DID NOT HAPPEN.

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