Top Trend Store Reports & Reviews

Top Trend Store Reports & Reviews (35)

42 days and waiting
I paid for an order on the 1st of March for a Mother’s Day gift from my children to my wife, I paid the premium delivery charge to get it within 3-5 days...42 days later and I still don’t have it. It has apparently been lost in transit twice!
There is no phone line to talk to anyone, and a response via email can take a week or more. SPEND YOUR MONEY SOMEWHERE ELSE!

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I did get a dog bed but after 2 and ahalf months. No this $28 dollar charge every month ... Yes calling bank tomorrow.. Negative 10 stars.. Never did I sing up for a VIP member ship .. Read the fine print .. You got me but now I'm going after you .. Be ashamed .. ...

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Ordered my dog bed in may 2020. Didn’t hear from them til august with a 14.00 refund. Still waiting for my dog bed. Soooo disappointed with these people who have nothing else to do but scam people. Especially during these tough times. Karma is a b... so be ready!

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I am still waiting for my dog bed also. I ordered it on July 21st. Hasn't arrived yet! Was suppose to be 50 % off and they do give that to you but what they don't tell you is that they sign you up for this VIP club magazine or whatever that they never even had mentioned a word about. Then, after a month or so goes by they start drawing more chgs. from your bank acct. When I called them on it they said that I had agreed to that and that that was how I was able to have gotten the 50% off. I told them that I HAD NOT been informed of any such thing when I ordered the bed. They did immediately refund me all the additional charges that they had pulled from my bank acct. However, I guess I should have asked for a total refund at that time because so far I'm still out the 50% price of the bed and no bed as of yet! We've all heard that old saying "BUYER BEWARE!" From now on I will definitely check any and ALL places out with the BBB before turning over my hard earned fixed income money. Dolores in Washington

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I've been waiting for my pet beds for over 2mos and haven't received anything from them. Now I have this $28 reoccurring charge supposedly a vip membership. They offer 25% refund but get the run around. 4 phone calls and no refund and no pet beds. I lost out on $99.68! I'm calling my bank tomorrow and getting something done about this BS.

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Ordered bed for my senior dog. 7/7/20. Still do not have it. Now being charged$28.74 4 times for something I did sign up for. Do not order from this company! I have em them 6 times. Have called 3 times & have gotten no where. As of today they have taken $210 from my account. Disputing through my bank because company will not do anything!

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i purchased a dog bed in April 2020 from top trend and it took 3 much to receive my order. I paid for the bed but they have been charging me $28.74 since April for what they call VIP membership which I did not sign up for. I called and asked for a refund but was told I had 30 days to cancel this membership. No refund. I’m so upset that they can do this.

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its fraud, i am also a victim of their scam. I ordered 2 XL bed in May, it arrived over 2 months later but sent me 2 small size beds. I should have paid more attention and read the reviews before purchasing. That reminds me I should check my bank.

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I ordered a large dog bed. They charged me for 3 small beds. I told them that I ordered 1 large bed. They charged me again for it. Today when the bank is closed, they have charged me again. MONTHS LATER I STILL DON'T HAVE A BED.

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COMPLETE TOTAL SCAM. Stay far away.
Unauthorized charges for unwanted items that you did not order. Recurring charges on your CC for a shopping club that you never ordered. No honest person to help you. Enter at your own high risk.

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I wish I would have found these complaints before I purchased my dog bed but here I am one of the victims of this so-called "company". Listen to the reviews, ALWAYS. ALWAYS do a quick search in the BBB for a "company" to make sure they are legit. I'm only out $40, but in these times $40 is a lot of money to be out of when you don't have much to begin with. These people keep tossing the ball to the courier and refuse to take responsibility and refuse to give me a refund.

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I bought dog beds earlier in the year. It took about 3 months to get them They definitely came from China. Today I am seeing a charge from them on credit card for 28.74. This is not a purchase but an unauthorized charge! After waiting so long for the dog beds and no updates, unable to track your order, unable to contact customer service. Never again! I believe these people are scammers. I will be calling my bank to dispute this charge.

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I. ordered 5 beds for my dogs. I did get ahold of them how ever they told me my order was on the way that was 2 months ago. I am a Senior,who do I trust !
I just want Justice, please help me... They assured me my order was coming .l just want my money back so I can get beds for my dogs.

Thanks

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Same here. Dog bed never came after many months, emails, and phone calls. Complete scam.

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I ordered a dog bed over a month ago and have not received it so I sent an email to the company. but only after searching through Instagram to find the ad I originally clicked on because i never received an order confirmation, invoice, transaction receipt, nothing from the company. But they sure were quick to charge my card. I receivced a response fairly quickly with a "tracking number" link. Unfortunately all it did was take me to a third party shipping company that couldn't give me any information AT ALL. The company barely even knew my name let alone where the package was supposedly delivered to. its crap. this company needs to be shut down.

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I had a similar experience it took me 4 months to get the beds I ordered an extra large and received 2 small beds. My Dog won't even go near it. There refund policy is 30 days from order and they don't ship for over 4 months. I had a tracking sent right away that showed the product in LA for the next 4 months. This company is garbage!

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DO NOT PURCHASE FROM THIS COMPANY. I purchased 2 dog beds clear back in March, it is now middle of June 2020, still do not have my items. Every time I email them the response is "sorry, your order is coming". They charged my card back in March. I think it's ridiculous they counter to a dispute that I made on my card, but they can't produce purchased items. Check out the better business bureau on this company. They have so many complaints about charging people and not producing the items. AGain, DON'T USE THEM. They just got 128.00 in free money. Please remove there website so they can't scam anyone else.

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I ordetef a small round furry bed on May 21,2020 and $32.50 was taken from my account on May 22,2020. My little dog died June 11.2020 and I called regarding possible cancellation or refund when the bed arrives. I was told by customer service agent Mario my dog HAD shipped from CHINA but COVD-19 is delaying shipping so it could be 2 or3 months before arrival! Because the bed had shipped he could not frefund which I understood BUT his NEXT solutions were
UNBELIEVABLE. UNTRUE ANDA SCAM! $32.50 may not seem like a lot of money to some but on a set income of Social Security it is. i now have vet and cremation bills from my little dog Tinker and the money would help. I asked to return the bed when it arrived and Mario said it is a BIG HASSLE to return it to China and I should just give it to someone! Their return policy states items ship to an address in California USA! LASTLY the return policy states NO REFUNDS OR REFURNS ON SALE ITEMS...Top Trend always advertises all on sale or percentages off regular prices...NO INTENTION OF GIVING REFUNDS! I am filing complaint with Better Business Bureau and My Bank who investigates and files complaints on these scams!

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I bought two face masks priced around $35. Two months later did not receive anything. I filed a complaint with the BBB and two weeks later I received a small package from China with the face masks. The facemasks are not what you get for $35. These are the worst facemasks. I searched on Amazon and found the same exact face mask going for $4. This is a Chinese company scamming people. Never buy anything from them. The worst.

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Ordered an extra large calming bed on April 1, 2020. It must have been an April Fools Joke because after 3 phone calls, 2 emails, complaint to BBB, here it is 2 months later and still no bed. They said they would give me 25% discount. A discount for an invisible product is worthless. They said twice it shipped already. This is a scam. This company is based in China, so COVID-19 is probably to blame. Don’t buy anything from Top Trend. THIS IS A HUGE SCAM !

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Victim Location 75651
Total money lost $67.50
Type of a scam Credit Cards

04/21/2020 I purchased a calming bed for my dog and paid $67.50 by credit card online. I was given a tracking number but I do NOT speak or read Chinese and trying to track was impossible. Today is 06/02/2020, still no bed, no reply to my emails, and money not refunded.

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