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Tool-mighty Reports & Reviews (4)

They advertise multipurpose desk (among many other things) and sent out cheap pieces of wood after more than a month of order date, making sure that disputes cannot be filed with PayPal. They also offer refunds of $4,7,10,12 and not a full refund asking the buyers to send them the item back and saying that the company wont offer a full refund etc.

Bought a lap desk from Tool-Mighty after seeing it on a Facebook ad. Item took a month to arrive, and it was not at all like the item in the ad or on their website. It was a bait and switch order. The original product I ordered was a larger lap desk that can hold a computer, phone and accessories and what I received is a cut-out board that barely holds a tablet - and definitely not a sturdy lap desk.

I have sent an email to both emails I could find, the one from my "order form" is not valid and when I clicked on the link for my order my account has been deleted on their website.

They offer a very fancy foldable table that I still want. Instead they delivered a flimsy piece of ***. Every review I can find mentions the exact same experience. This is an out and out fraud

- Los Angeles, CA, USA

On Sep 17, 2020 11:10

I need a full refund and you can have your falsely advertised product back.. This is not at all what I was purchasing, the image on the site has utterly nothing to do with what I received.

On Sep 18, 2020 01:08, Tukaopqusr Poktbmukaow wrote:

Dear customer,

Sorry for your dissatisfaction with our product.

If you want to return the item to us,maybe you need to pay for the return freight,it will cost more than 20 USD,we will refund you after received.

So to avoid those troubles,how about we refund you $4,and you can keep the item.OK?

Please let us know your decision,we will process accordingly.

If you have any questions,we are more than happy to serve.

Best regards

Customer Service

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On Sep 18, 2020 10:41:

How is that customer satisfaction? 4 dollar refund after I spent 40 dollars on 2 products falsely represented. These are not even worth 20 dollars each to send them back for 20 just to get my refund of 40. So basically I would be refunded 24 dollars.. What a waste. This is fraud! I want my full refund and you should pay for the return of your bogus merchandise.

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On Sep 19, 2020 01:04, Tukaopqusr Poktbmukaow wrote:

Dear Customer,

Hello, I'm sorry to bother you. The goods you received do not meet your requirements. This is a problem with the suppliers, and the quantity they provide us is not very good. We also report and improve to our suppliers.

We apologize for any inconvenience.

1) How can we refund you $6, please? Because we will also suffer losses and transportation costs. You can keep it without returning it.

2) If you need to get a full refund, you may have to pay a shipping fee of $30. (There is no return label for international logistics, the freight is charged by the logistics provider, please understand. The return address is China.)

Or, if you have other better suggestions, please let us know and we can negotiate.

Best wishes

On Sep 19, 2020 6:30pm

How about you send me the merchandise I actually paid for.

The excuses don't validate the issue. I will not pay any more money for this issue to anyone. And $6 as a refund doesn't satisfy or amount to what I spent. How do you even think of offering such a small amount for a refund when I spent 6 times over what you are offering.. This is ridiculous. Your company will be reported to the BBB.

Extremely irritated and disappointed with all this. This was meant to be a gift for my mother's birthday but instead I was sent this inadequate model.

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