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Tony Dash Cosmetics

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Tony Dash Cosmetics Reports & Reviews (9)

- San Jose, CA, USA
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Their Facebook Ads are a sham, the products shown there are NOT what the sell at all. I purchased one of their "free" lipsticks (wasn't actually free, had to pay cost of shipping) and not only recieved the WRONG product but the product looked used or incompletely filled. I messaged customer service and they said they would send me the proper lipstick free of charge. Well, nearly THREE MONTHS later I still never recieved the promised product. Any time I emailed their "personnel" (which were clearly fake photos and names of women) they would send back a generic response saying they were working on sending it out but were "so busy" with the demand from the public. Fed up, I requested a refund and thankfully received it. Do not buy from this company as I'm not the only one who's experienced this from Tony Dash.

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Placed my order and have been waiting for it to ship for over a month. When i try to contact them I get no answer.

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- Park Forest, IL, USA
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I have only ordered this product a week ago but all this week I've been wondering why I didn't even get a confirmation email of my order, then I've been seeing social media posts about how these Tony Dash people were scamming other people and taking their money and not giving back a refund. So I decided to contact their support system and requested an update of my order then they said, "due to our promotional offer of high demand, my order has been delayed." Then I requested a refund and to cancel the product but they said all orders are non-refundable but they will give me a $20 store voucher and can use it April 10th, but they sent the email on April 17th. I really hope you help me put a stop to these people, I really hate getting made a fool out of.

Sincerely, Bithiah Brooks

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- Longmont, CO, USA
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I got the offer of getting free lipstick stain so I clicked on it and thought yeah put it in my cart and gave my address then it asked for $4.95 shipping fee so I gave my CC and all of the sudden it I had a bundle pack in there that I didn't want and they charged my card $24.99!

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I am an avid online shopper without any past complaints against any online stores until now. I clicked an ad on Facebook for a free product (just pay shipping) which I have done a dozen times in the past 3 months with many honest companies. I added the item to my cart and entered my information. I get a message on the screen saying to am eligible for another FREE item. I opted out and then I was brought to a confirmation page that stated I purchased a free item AND a 19.99 item which I had clicked NO to. I immediately checked my bank to see they had taken the money instantly so I contacted my bank.

I have emailed the companies customer service multiple times and I have received the same generic email 6 times and another response letting me know they were out of free products but their 4 person company was "getting together a team" to deal with the demand of their products.

I have requested my money back and for a real person to contact me without any luck. I tried to request my refund through the website but it says they do not offer refunds or exchanges on free products or any other products they sell. There isn't a phone number only an email address. I have spoken to others who have had their money taken by this company that have either never received a product or their money back or they receive a Dollar store quality product that is supposed to be a high quality item. Be aware of TONY DASH COSMETICS they will trick you into a purchase and take more then you agree to. I also received a text stating that my account had been frozen due to security concerns but my bank does NOT send out texts/calls. I have already been told this is another scam likely from Tony Dash to aquire more of my money.

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- Vancouver, WA, USA
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I ordered “ free” items and was happy to pay 11.95 for shipping. I was charged 32.98 total for extra items I never added and was sent an email the next day that all items were out of stock. I have tried to contact the business through email and Facebook with no response and they have no other customer service listed. Terrible company

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They offered a promotion to which you can get three free items and just pay shipping. And then it asked me if I wanted an additional free item and I said yes. Before I could even review my order, they said my order was complete and they charged me an additional $19.99. So instead of $11.95, I got charged $31.94. And instead of correcting the order, all they could do was offer me 20% off on my next purchase. Why? So they can scam me again? This company is a scam, and even though I could technically afford to pay that much, that is not what my subtotal said prior to check out. They are refusing to refund the money. Even though I did not agree to the charges.

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I saw a sponsored ad on Facebook for cosmetics. I love lipstick so I tried it out. Bought lipstick and authorized a $4.49 charge, but ended up with another $4.49 charge and a $19.99 charge. I did not click on a single thing after the first order, it just redirected me to a screen that said I got the bonus bundle for 60% off. I did not ever ask for that, it was just thrown on there. It said it was part of my purchase but it was on a totally different card charge! I immediately emailed them after getting a confirmation letting them know I needed to cancel the order, I did not authorize it. They basically told me I was out of luck and it was non refundable. I explained it was not authorized and two days later they said "it has shipped so we can't refund it, sorry."

I also noticed there is no product description for the makeup bundle it added. There is a section for it but it is blank.

I have filed a dispute with my bank but have not ever heard back. I searched "Tony Dash Scam" on Facebook and found hundreds of posts in the last two days about being scammed by them. I feel like an [censored], I have never been scammed. I saw that it was a sponsored post on Facebook and read good reviews all over the place on social media, internet, etc. It wasn't until I tried googling "Scam" with it that other things popped up, only on Facebook.

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They claim to offer free makeup and you just pay shipping.

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